Deriving principles for guiding service encounters: A participative design research approach

International Journal of Information Systems in the Service Sector

Volumn 5, Issue 1, 2013, Pages 1-16

  Bharosa, Nitesh ^a   Janssen, Marijn ^a   Bajnath, Satiesh ^b  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

^b KPMG   (Netherlands)

Author keywords

Design Principles; Design Research; E Government; Gaming; Integrated Service Delivery; Principles; Role Playing; Service Encounters

Indexed keywords

BUDGET CONTROL; GOVERNMENT DATA PROCESSING; SALES;

DESIGN PRINCIPLES; DESIGN RESEARCH; E-GOVERNMENTS; GAMING; INTEGRATED SERVICE DELIVERIES; PRINCIPLES; ROLE PLAYING; SERVICE ENCOUNTER;

DESIGN;

EID: 84887480244     PISSN: 19355688     EISSN: 19355696     Source Type: Journal    
DOI: 10.4018/jisss.2013010101     Document Type: Article

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