Designing service systems by bridging the "front stage" and "back stage"

Information Systems and e-Business Management

Volumn 7, Issue 4 SPEC. ISS., 2009, Pages 407-427

  Glushko, Robert J ^a   Tabas, Lindsay ^a  

^a UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Model based user interfaces; Self service; Service design; Service quality; Service systems; User modeling

Indexed keywords

EID: 68349088992     PISSN: 16179846     EISSN: 16179854     Source Type: Journal    
DOI: 10.1007/s10257-008-0106-0     Document Type: Article

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