Video-mediated communication and impression formation: An integrative review

Videoconferencing: Technology, Impact and Applications

Volumn , Issue , 2010, Pages 35-55

  Fullwood, Chris ^a   Finn, Mandy ^a  

^a UNIVERSITY OF WOLVERHAMPTON   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84886796637     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (99)

1. Abbott, L., Dallat, J., Livingston, R. & Robinson, A. (1993). The application of videoconferencing to the advancement of independent group learning for professional development. ETTI, 31(2).
2. Alexander, W., Higgison, C. & Mogey, N. (Eds). (1999). Videoconferencing in teaching and learning: Case Studies. LTDI and TALiSMAN, Institute for Computer Based Learning, Heriot-Watt University, Edinburgh.
3. Anderson, A., H. (2006). Achieving understanding in face-to-face and video-mediated multiparty interactions. Discourse Processes, 41(3), 251-287.
4. Angiolillo, J. S., Blanchard, H. E., Israelski, E. W. & Mane, A. (1997). Technology constraints of video-mediated communication. In K. E., Finn, A. J. Sellen, & S. B. Wilbur, (Eds.). Video mediated communication. Lawrence Erlbaum Associates: New Jersey.
5. Argyle, M. (1994). The psychology of interpersonal behaviour. Penguin Books: London.
6. Argyle, M. & Dean, J. (1965). Eye contact, distance, and affiliation. Sociometry, 28, 289-304.
7. Ash, S. (1946). Forming impressions of personality. Journal of Abnormal and Social Psychology, 41, 258-290.
8. Bar, M., Neta, M. & Linz, H. (2006). Very first impressions. Emotion, 6, 269-278.
9. Beattie, G. W. (1981). The regulation of speaker turns in face-to-face conversation: Some implications for conversation. Semiotica, 34, 55-70.
10. Ben-Ze'ev, A. (2004). Love online: Emotions on the Internet. Cambridge University Press: Cambridge.
11. Bernieri, F. J. & Rosenthal, R. (1991) Coordinated movement in human interaction. In R. S. Feldman, & B. Rime, (Eds.) Fundamentals of nonverbal behaviour. Cambridge University Press: New York.
12. Brown, G., Anderson, A. H., Yule, G. & Shillcock, R. (1984). Teaching talk. Cambridge: Cambridge University Press.
13. Burns, J. A. & Kintz, B. L. (1976). Eye contact while lying during an interview. Bulletin of the Psychometrics Society, 7, 87-89.
14. Campbell, J. A. (1998). Participation in videoconferenced meetings: User disposition and meeting context. Information and Management, 34, 329-338.
15. Chapman, D. S. & Rowe, P. M. (2002). The influence of videconference technology and interview structure on the recruiting function of the employment interview: A field experiment. International Journal of Selection and Assessment, 10, 185-197.
16. Chapman, D. S. & Webster, J. (2001). Rater correction processes in applicant selection using videoconference technology: The role of attributions. Journal of Applied Social Psychology, 31(12), 2518-2537.
17. Chapman, D. S., Uggerslev, K. L. & Webster, J. (2003). Applicant reactions to face-to-face and technology-mediated interviews: a field investigation. Journal of Applied Psychology, 88(5), 944-953.
18. Clark, H. & Brennan, S. (1991). Grounding in communication. In L., Resnick, J, Levine, & S. Teasley, (Eds.) Perspectives on socially shared cognition, (127-149).
19. Colky, D. & Young, W. (2006). Mentoring in the virtual organisation: Keys to building successful schools and business. Mentoring Tutoring: Partnership in Learning, 14, 433-447.
20. Condon, W. S. (1982). Cultural micro rhythms. In M. Davis, (Ed.) Interaction rhythms: Periodicity in communicative behaviour. Human Sciences Press, New York.
21. Daft, R. L. & Lengel, R. H. (1986). A proposed interrogation among organisational information requirements, media richness and structural design. Management Science, 32 (5), 544-571.
22. Davies, G. & Noon, E. (1991). An evaluation of the live link for child witnesses. Home Office Report.
23. De Greef, P. & Ijsselsteijn, W. A. (2001). Social presence in a home tele-application. Cyber-Psychology and Behaviour, 4(2), 307-315.
24. Dennis, A. R. & Kinney, S. T. (1998). Testing media richness theory in the new media: The effects of cues, feedback, and task equivocality. Information Systems Research, 9(3), 256-273.
25. Derks, D., Bos. & Grumbkow, J. (2007). Emoticons and social interaction on the internet: The importance of social context. Computers in Human Behaviour, 23, 842-849.
26. Derrer, N. M., Fullwood, C., Davis, S., Martino, O. & Morris, N. (2006). An initial face-toface meeting improves person-perceptions of interviewees across a video link. In: P. T. McCabe, (Ed.) Contemporary Ergonomics, 2006. London: Taylor and Francis.
27. Doherty-Sneddon, G., Anderson, A. H., O'Malley, C., Langton, S., Garrod, S. & Bruce, V. (1997). Face-to-face and video-mediated communication: A comparison of dialogue structure and task performance. Journal of Experimental Psychology, 3(2), 105-125.
28. Doherty-Sneddon, G. & McCauley, S. (2000). Influence of video-mediation on adult-child interviews: Implications for the use of the live link with child witnesses. Applied Cognitive Psychology, 14, 379-392.
29. Driskell, J. E. & Radtke, P. H. (2003). The effect of gesture on speech production and comprehension. Human Factors, 45, 445-451.
30. Driskell, J. E., Radtke, P. H. & Sales, E. (2003). Virtual teams: Effects of technological mediation on team performance. Group Dynamics: Theory, Research and Practice, 7, 297-323.
31. Ellsworth, P. C. (1975). Direct gazing as a social stimulus: The example of aggression. In P., Pliner, L. Krames, & T. Alloway, (Eds.). Nonverbal communication of aggression, (53-76). New York: Plenum Press.
32. Exline, R. V. (1971). Visual interaction: The glances of power and preference. In J. K. Cole, (Ed.). Nebraska Symposium on Motivation, (19, 162-205). Lincoln: University of Nebraska Press.
33. Ferran-Urdaneta, C. (2001). The effects of videoconferencing on persuasion. Dissertation Abstracts International, 61(8-A), 3239, US: University Microfilms International.
34. Fullwood, C., Derrer, N. M., Martino, O. I., Davis, S. & Morris, N. (2006). The effect of an icebreaker on collaborative performance across a video link. In P. D. Bust, (Ed.) Contemporary Ergonomics, 2006. London: Taylor and Francis.
35. Fullwood, C. & Doherty-Sneddon, G. (2006) Effect of gazing at the camera during a video link on recall, Applied Ergonomics, 37(2), 167-175.
36. Fullwood, C. (2007). The effect of mediation on impression formation: A comparison of faceto-face & video-mediated conditions. Applied Ergonomics, 38, 267-273.
37. Fullwood, C., Judd, A. M. & Finn, M. (2008). The effect of initial meeting context and videomediation on jury perceptions of an eyewitness. Internet Journal of Criminology, Primary research papers.
38. Gaver, W., Moran, T., Maclean, A., Lovstrand, L., Doursih, P., Carter, K. & Buxton, W. (1992). Realizing a video environment: EuroPARC's RAVE system. In P., Bauersfeld, J. Bennett, & G. Lynch, (Eds). CHI' 92 Conference Proceedings, (27-35), New York: ACM Press.
39. Goodman, G. S., Toby, A. E., Batterman-Faunce, J. M., Orcutt, H., Thomas, S., Shapiro, C. & Sashsenmaier, T. (1998). Face to face confrontation: Effects of closed circuit technology on children's eyewitness testimony and juror's decisions. Law and Human Behaviour, 22, 165-203.
40. Grahe, J. E. & Bernieri, F. J. (1999). The importance of nonverbal cues in judging rapport. Journal of Nonverbal Behaviour, 23, 253-269.
41. Haldigo-Barnes, M. & Massaro, D. (2007). Read my lips: An animated face helps communicate musical lyrics. Psychomusicology, 19, 3-12.
42. Handy, C. (1995). Trust and the virtual organisation. Harvard Business Review, 73(3), 40-50.
43. Hambley, L., O'Neil, T. & Kline, T. (2007). Virtual team leadership: The effects of leadership style and communication medium on team interaction styles and outcomes. Organisational Behaviour and Human Decision Processes, 103, 1-20.
44. Heath, C. & Luff, P. (1991). Disembodied conduct: Communication through video in a multimedia environment. Proceedings of CHI'91 Human Factors in Computing Systems, (99-103), New York: ACM.
45. Heath, C., Luff, P. & Sellen, A. (1995). From video-mediated communication to technologies for collaboration: re-configuring media space. In S. J. Emmott, (Ed.), Information Superhighways: Multimedia Users and Futures. Academic Press Ltd., London.
46. Hemsley, G. D. & Doob, A. N. (1978). The effect of looking behavior on perceptions of a communicator's credibility. Journal of Applied Social Psychology, 8, 136-144.
47. Hinds, P. J. & Bailey, D. E. (2003). Out of sight, out of sync: understanding conflict in distributed teams. Organization Science, 14, 615-632.
48. Horn, D. B. (2001). Is seeing believing? Detecting deception in technology mediated communication. Proceedings of CHI 2001, Short papers, New York: ACM press.
49. Huang, W. (2005). Social dynamics can be distorted in Video-Mediated Communication. Dissertation Abstracts International Section A: Humanities and Social Sciences, 66(2-A), 391.
50. Internet World stats, (2009). Retrieved from http://www.internetworldstats.com/stats.htm on 23rd July, 2009.
51. Isaacs, E. A. & Tang, J. C. (1993). What video can and can't do for collaboration: A case study. Proceedings of ACM Multimedia 93, (199-206), New York: ACM Press.
52. Ishii, H. & Kobayahsi, M. (1992). Clearboard: A seamless medium for shared drawing and conversation with eye contact. In Proceedings of ACM CHI'92 Conference on Human Factors in Computing Systems, (525-532), New York, ACM Press.
53. Kenyon, N. D., White, T. A. & Reid, G. M. (1985). Behavioral and user needs for teleconferencing. Proceedings of the IEEE, 73 (689-699). Reprinted in D.Bodson & R.Schaphorst (1989). Teleconferencing, (219-229), New York: IEEE.
54. Kiesler, S. & Cummings, J. (2002). What do we know about proximity and distance in work groups? A legacy of research. In P. Hinds, & S. Kiesler, (Eds.) Distributed Work, (57-80). Cambridge, MA: MIT Press.
55. Kiesler, S., Siegel, J. & McGuire, T. W. (1984). Social psychological aspects of computermediated communication. American Psychologist, 39, 1123-1134.
56. Kitawaki, N., Kurita, T. & Itoh, K. (1991). Effects of delay on speech quality. NTT Review, 3, 88-94.
57. Kleck, R. & Nuessle, W. (1968). Congruence between the indicative and communicative functions of eye contact in interpersonal relations. British Journal of Social and Clinical Psychology, 7, 241-246.
58. Kraut, R. E. & Poe, D. (1980). Behavioral roots of person perception: The deception judgements of customs inspectors and laymen. Journal of Personality and Social Psychology, 39, 784-798.
59. Landström, S., Granhag P. A. & Hartwig, M. (2005). Witnesses appearing live versus on video: Effects on observers' perception, veracity assessments and memory. Applied Cognitive Psychology, 19, 913-933.
60. Landström, S., Granhag, P. A. & Hartwig, M. (2007). Children's live and videotaped testimonies: How presentation mode affects observers' perception, assessment and memory. Legal and Criminological Psychology, 12, 333-347.
61. Landström, S. & Granhag, P. A. (2008). Children's truthful and deceptive testimonies: How camera perspective affects adult observers' perception and assessment. Psychology, Crime and Law, 14(5), 381-396.
62. Larsen, R. J. & Shackelford, T. K. (1996). Gaze avoidance: personality and social judgments of people who avoid direct face-to-face contact. Personality and Individual Differences, 21(6), 907-917.
63. th, 2009.
64. Martin, C. L. & Nagao, D. H. (1989). Some effects of computerized interviewing on job applicant responses. Journal of Applied Psychology, 74(1), 310-314.
65. Martino, O. I., Fullwood, C., Davis, S. J., Derrer, N. M. & Morris, N. (2006). Maximising VMC: The effects of system quality and set-up on communicative success. In P. D. Bust, (Ed.) Contemporary Ergonomics, Taylor and Francis, 139-143.
66. McCulloch, M. S. & Oborne, D. J. (1999). Video conferencing systems: Telepresence and selection interviews. In M. A., Hanson, E. J. Lovesey, & S. A Robertson, (Eds.) Contemporary Ergonomics, 133-137.
67. Mehrabrian, A., & Williams, M. (1969). Nonverbal concomitants of perceived and intended persuasiveness. Journal of Personality and Social Psychology, 13, 37-58.
68. Morley, I. E. & Stephenson, G. M. (1969). Interpersonal and interparty exchange: A laboratory simulation of an industrial negotiation at the plant level. British Journal of Psychology, 60, 543-545.
69. O'Conaill, B., Whittaker, S. & Wilbur, S. (1993). Conversations over videoconferences: An evaluation of the spoken aspects of video mediated communication, Human-Computer Interaction, 8, 389-428.
70. O'Malley, C., Langdon, S., Anderson, A. & Doherty-Sneddon, G. (1996). Comparison of face-to-face and video mediated interaction. Interacting with computers, 8, 939-941.
71. Orcutt, H. (1995). Detecting deception: Fact finders' abilities to assess the truth, Doctoral dissertation, State University of new York at Buffalo, NY.
72. Parkinson, B. (2008). Emotions in direct and remote social interaction: Getting through the spaces between us. Computers in Human Behaviour, 24(4), 1510-1529.
73. Parkinson, B., Fischer, A. H. & Manstead, A. S. R. (2005) Emotion in social relations: Cultural, group and interpersonal processes. Psychology Press, New York.
74. Parkinson, B. & Lea, M. (in press). Video-linking emotions. In A. Kappas, (Ed.). Face to face communication over the Internet: Issues, research, challenges. Cambridge: Cambridge University Press.
75. Pellegrini, R. J., Hicks, R. A. & Gordon, L. (1970). The effects of an approval-seeking induction on eye-contact in dyads. British Journal of Social and Clinical Psychology, 9, 373-374.
76. Rainie, L. (2005). Use of web cams. Pew American and Internet life project reports. Retrieved from http://www.pewinternet.org/Reports/2005/Use-of-web-cams.aspx on July 23rd, 2009.
77. Rice, R. E. (1993). Media appropriateness: Using social presence theory to compare traditional and new organizational media. Human Communication, 19, 451-484.
78. Rocco, E. (1998). Trust breaks down in electronic contexts but can be repaired by some initial face to face contacts. Proceedings of CHI, 1998, 496-502.
79. Rockman, K. W. & Northcraft, G. B. (2008). To be or not to be trusted: The influence of media richness on defection and deception. Organisational Behaviour and Human Decision Processes, 107(2), 106-122.
80. Rutter, D. (1987). Communicating by Telephone. Pergamon.
81. Sanford, A., Anderson, A. H. & Mullin, J. (2004). Audio channel constraints in videomediated communication. Interacting with Computers, 16(6), 1069-1094.
82. Scottish Office: Central research unit, Crime and criminal justice research findings No. 4. (1995). Live television: An evaluation of its use by child witnesses in Scottish criminal trials. The Scottish Office.
83. Sellen, A. (1997). Assessing video mediated conduct: A discussion of different analytic approaches. In K.E. Finn, A. J. Sellen, & S. B. Wilbur, (Eds). Video Mediated Communication. Lawrence Erlbaum Associates, New Jersey.
84. Sproull, L. & Kiesler, S. (1986) Reducing social context cues: Electronic mail in organised communication. Management Science, 32, 1492-1512.
85. Storck, J. & Sproull, L. (1995). Through a glass darkly. What do people learn in videoconferences? Human Communication Research, 22(2), 197-219.
86. Straus, S. G., Miles, J. A. & Levesque, L. L. (2001). The effects of videoconference, telephone, and face-to-face media on interviewer and applicant judgments in employment interviews. Journal of Management, 27(3), 363-381.
87. Strom, D. (1997). Videoconferencing in Focus. Internet World Magazine, 8(9), Mecklermedia Corporation.
88. Suler, J. R. (2004). The online disinhibiton effect. Cyber Psychology and Behavior, 7, 321-326.
89. Sylvester, J., Anderson, N., Haddleton, E. Cunningham-Snell, N. & Gibb, A. (2000). A crossmodal comparison of telephone and face to face selection interviews in graduate recruitment. International Journal of Selection and Assessment, 8, 16-21.
90. Tankard, J.W. (1970). Effects of eye position on person perception, Perceptual and Motor Skills, 31, 883-93.
91. Taylor, N. & Joudo, J. (2005). The impact of pre-recorded video and closed circuit television testimony by adult sexual assault complainants on jury decision making: an experimental study,' Research and Public Policy Series, Australian Institute of Criminology.
92. Tiffin, J. W. & Rajasingham, L. (1995). In search of the virtual class. Education in an Information Society. Chapter 6: Telelearning in Cyberspace.
93. th, 1999. © 1998 Wincroft Inc.
94. Watson, A. & Sasse, M. A. (1996). Evaluating audio and video quality in low cost multimedia conferencing systems. Interacting with Computers, 8(3), 255-275.
95. Wegge, J. (2006). Communication via videoconference: Emotional and cognitive consequences of affective personality dispositions, seeing one's own picture and disturbing events. Human-Computer Interaction, 21(3), 273-318.
96. Whittaker, S. (1995). Video as a technology for interpersonal communication: A new perspective. IS&T SPIE Symposium on electronic imaging science and technology, 2417, 294-304.
97. Whittaker, S. (1996). Rethinking video as a technology for interpersonal communication: Theory and design implications. International Journal of Human Computer Studies, 42, 501-529.
98. Williams, E. (1977). Experimental comparisons of face-to-face and mediated communication: A review. Psychological Bulletin, 84(5), 963-976.
99. Yerkes, R. M. & Dodson, J. D. (1908). The relation of strength of stimulus to rapidity of habit-formation. Journal of Comparative Neurology and Psychology, 18, 459-482.