The effect of mediation on impression formation: A comparison of face-to-face and video-mediated conditions

Applied Ergonomics

Volumn 38, Issue 3, 2007, Pages 267-273

  Fullwood, Chris ^a  

^a UNIVERSITY OF WOLVERHAMPTON   (United Kingdom)

Author keywords

Impression formation; Video mediated communication

Indexed keywords

ATTENUATION; SENSORY PERCEPTION; VIDEO SIGNAL PROCESSING;

FACE-TO-FACE INTERVIEWEES; MIND-READING TASK; VIDEO-MEDIATED TECHNOLOGIES; VISUAL SIGNALS;

ERGONOMICS;

ADULT; ARTICLE; COMMUNICATION AID; COMMUNICATION PROTOCOL; COMMUNICATION SKILL; CONTROLLED STUDY; EYE MOVEMENT; FEMALE; HUMAN; INTELLIGENCE; INTERPERSONAL COMMUNICATION; MALE; NORMAL HUMAN; PERCEPTION; PERFORMANCE MEASUREMENT SYSTEM; QUESTIONNAIRE; READING; TASK PERFORMANCE; VIDEOCONFERENCING; VISION;

EID: 33750955117     PISSN: 00036870     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.apergo.2006.06.002     Document Type: Article

References (47)

1. Abbott L., Dallat J., Livingston R., and Robinson A. The application of videoconferencing to the advancement of independent group learning for professional development. ETTI 31 2 (1993)
2. Angiolillo J.S., Blanchard H.E., Israelski E.W., and Mane A. Technology constraints of video-mediated communication. In: Finn K.E., Sellen A.J., and Wilbur S.B. (Eds). Video Mediated Communication (1997), Lawrence Erlbaum Associates, New Jersey
3. Argyle M. Bodily Communication. second ed (1988), Routledge, London
4. Armstrong-Stassen M., Landstrom M., and Lumpkin R. Students' reactions to the introduction of videoconferencing for classroom instruction. Inform. Soc. 14 (1998) 153-164
5. Burns J.A., and Kintz B.L. Eye contact while lying during an interview. Bull. Psychom. Soc. 7 (1976) 87-89
6. Campbell J.A. Participation in videoconferenced meetings: user disposition and meeting context. Inform. Manage. 34 (1998) 329-338
7. Chapman D.S. Expanding the search for talent: adopting technology-based strategies for campus recruiting and selection. J. Coop. Educ. 34 (1999) 35-41
8. Chapman D.S., and Rowe P.M. The influence of videconference technology and interview structure on the recruiting function of the employment interview: a field experiment. Int. J. Select. Assess. 10 (2002) 185-197
9. Chapman D.S., and Webster J. Rater correction processes in applicant selection using videoconference technology: the role of attributions. J. App. Soc. Psychol. 31 12 (2001) 2518-2537
10. Chapman D.S., Uggerslev K.L., and Webster J. Applicant reactions to face to face and technology-mediated interviews: a field investigation. J. Appl. Psychol. 88 5 (2003) 944-953
11. Chen, M.R., 2003. Conveying conversational cues through video. Dissertation Abstracts International: Section B: The Sciences & Engineering, vol. 64(5-B), 2261, University Microfilms International, USA.
12. Daft R.L., and Lengel R.H. A proposed integration among organisational information requirements, media richness, and structural design. Manage. Sci. 32 5 (1986) 554-571
13. Davies, G., Noon, E., 1991. An Evaluation of the Live Link for Child Witnesses. Home Office Report.
14. Derrer N.M., Fullwood C., Davis S.J., Martino O.I., and Morris N. An initial face-to-face meeting improves person-perceptions of interviewees across VMC. In: Bust P.D., and McCabe P.T. (Eds). Contemporary Ergonomics 2006 (2006), Taylor and Francis, London
15. Doherty-Sneddon G., Anderson A.H., O'Malley C., Langton S., Garrod S., and Bruce V. Face-to-face and video-mediated communication: a comparison of dialogue structure and task performance. J. Exp. Psychol. 3 2 (1997) 105-125
16. Ellsworth P.C. Direct gazing as a social stimulus: the example of aggression. In: Pliner P., Krames L., and Alloway T. (Eds). Nonverbal Communication of Aggression (1975), Plenum Press, New York 53-76
17. Exline R.V. Visual interaction: the glances of power and preference. In: Cole J.K. (Ed). Nebraska Symposium on Motivation vol. 19 (1971), University of Nebraska Press, Lincoln 162-205
18. Ferran-Urdaneta, C., 2001. The effects of videoconferencing on persuasion. Dissertation Abstracts International, vol. 61(8-A), 3239, University Microfilms International, USA.
19. Fulk J. Social construction of communication technology. Acad. Manage. J. 36 (1993) 921-950
20. Fullwood C., and Doherty-Sneddon G. Effect of gazing at the camera during a video link on recall. Appl. Ergon. 37 2 (2006) 167-175
21. Gemmel J., and Zhu D. Implementing gaze-corrected videoconferencing. Communications, Internet and Information Technology (CIIT), November 18-20 (2002) 382-387
22. Handy C. Trust and the virtual organisation. Harvard Bus. Rev. 73 3 (1995) 40-50
23. Heath C., and Luff P. Disembodied conduct: communication through video in a multimedia environment. Proceedings of CHI '91 Human Factors in Computing Systems (1991), ACM, New York 99-103
24. Heath C., Luff P., and Sellen A. From video-mediated communication to technologies for collaboration: re-configuring media space. In: Emmott S.J. (Ed). Information Superhighways: Multimedia Users and Futures (1995), Academic Press Ltd., London
25. Hemsley G.D., and Doob A.N. The effect of looking behavior on perceptions of a communicator's credibility. Journal of Applied Social Psychology 8 (1978) 136-144
26. Hinds P.J., and Bailey D.E. Out of sight, out of sync: understanding conflict in distributed teams. Org. Sci. 14 (2003) 615-632
27. Kiesler, S., Cummings, J.N., 2002. What do we know about proximity and distance in work groups? A legacy of research. In: Hinds, P. (Ed.), Distributed Work, pp. 57-80.
28. Kleck R., and Nuessle W. Congruence between the indicative and communicative functions of eye contact in interpersonal relations. Br. J. Soc. Clin. Psychol. 7 (1968) 241-246
29. Kraut R.E., and Poe D. Behavioral roots of person perception: the deception judgements of customs inspectors and laymen. J. Pers. Soc. Psycho. 39 (1980) 784-798
30. Kroeck K.G., and Magnusen K.O. Employer and job candidate reactions to videoconference job interviewing. Int. J. Sel. Assess. 5 (1997) 137-142
31. Larsen R.J., and Shackelford T.K. Gaze avoidance: personality and social judgements of people who avoid direct face-to-face contact. Pers. Individ. Differ. 21 6 (1996) 907-917
32. Martin C.L., and Nagao D.H. Some effects of computerized interviewing on job applicant responses. J. Appl. Psychol. 74 1 (1989) 310-314
33. Mehrabrian A., and Williams M. Nonverbal concomitants of perceived and intended persuasiveness. J. Pers. Soc. Psychol. 13 (1969) 37-58
34. Monk A.F., and Gale C. A look is worth a thousand words: full gaze awareness in video-mediated conversation. Discourse Process. 33 3 (2002) 257-278
35. Morley I.E., and Stephenson G.M. Interpersonal and interparty exchange: a laboratory simulation of an industrial negotiation at the plant level. Br. J. Psychol. 60 (1969) 543-545
36. O'Conaill B., Whittaker S., and Wilbur S. Conversations over video conferences: an evaluation of the spoken aspects of video mediated communication. Hum.-Comput. Interact. 8 (1993) 389-428
37. Pellegrini R.J., Hicks R.A., and Gordon L. The effects of an approval-seeking induction on eye-contact in dyads. Br. J. Soc. Clin. Psychol. 9 (1970) 373-374
38. Rice R.E. Media appropriateness: using social presence theory to compare traditional and new organizational media. Hum. Commun. Res. 19 (1993) 451-484
39. Rocco, E., 1998. Trust breaks down in electronic contexts but can be repaired by some initial face to face contacts. In: Proceedings of CHI 1998, pp. 496-502.
40. Rutter D. Communicating by Telephone (1987), Pergamon, Oxford
41. Storck J., and Sproull L. Through a glass darkly: what do people learn in video conferences?. Hum. Commun. Res. 22 2 (1995) 197-219
42. Straus S.G., Miles J.A., and Levesque L.L. The effects of videoconference, telephone, and face-to-face media on interviewer and applicant judgments in employment interviews. J. Manage. 27 3 (2001) 363-381
43. Strom D. Videoconferencing in focus. Internet World Mag. 8 9 (1997)
44. Tankard J.W. Effects of eye position on person perception. Percept. Motor Skills 31 (1970) 883-893
45. Thayer S., and Schiff W. Observer judgement of social interaction: eye contact and relationship inferences. J. Pers. Soc. Psychol. 30 (1974) 110-114
46. Tiffin, J.W., Rajasingham, L., 1995. In search of the virtual class. Education in an information society. Chapter 6: Telelearning in Cyberspace.
47. Williams E. Experimental comparisons of face-to-face and mediated communication: a review. Psychol. Bull. 84 5 (1977) 963-976