ICT standardization strategies and service innovation in health care

International Conference on Information Systems, ICIS 2012

Volumn 2, Issue , 2012, Pages 1311-1327

  Hanseth, Ole ^a   Bygstad, Bendik ^b   Ellingsen, Gunnar ^c   Johannesen, Liv Karen ^c   Larsen, Eli ^d  

^a UNIVERSITY OF OSLO   (Norway)

^b Norwegian School of IT   (Norway)

^c UNIVERSITY OF TROMSØ   (Norway)

^d Norwegian Centre for Integrated Care and Telemedicine   (Norway)

Author keywords

Health care; Information infrastructure; Service innovation; Standardization

Indexed keywords

HEALTHCARE SECTORS; INFORMATION INFRASTRUCTURES; INTEGRATED SOLUTIONS; LARGE BUSINESS; LONGITUDINAL CASE STUDY; SERVICE INNOVATION; SUPPORT SERVICES; TURBULENT PROCESS;

HEALTH CARE; INFORMATION SYSTEMS;

STANDARDIZATION;

EID: 84886581273     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (37)

1. Alam, I. 2002. "An exploratory investigation of user involvement in new service development. " Journal of the Academy of Marketing Science, 30:250-261.
2. Avgerou, C. 2002. "New Socio-technical Perspectives of IS innovation in Organizations. " In ICT innovation: Economic and Organizational Perspectives. (Ed.) C. Avgerou and R. L. LaRovere.
3. Cheltenham, Edward Elgar. Braa, J., O. Hanseth, W. Mohammed, A. Heywood and V. Shaw. 2007. "Developing Health Information Systems in Developing Countries. The Flexible Standards Strategy. " MIS Quarterly 31(2): 381-402.
4. Christensen. T., Grimsmo, A. 2005. "Development of functional requirements for electronic health communication: preliminary results from the ELIN project. " Informatics in Primary Care.13(3):203-8.
5. Ciborra, C. 1992. "From Thinking to Tinkering: The Grassroots of Strategic Information Systems", The Information Society 8, 297-309.
6. den Hertog, P. 2000. "Knowledge-intensive business services as co-producers of innovation. " International Journal of Innovation Management 4, 491-528.
7. Directorate of Health. 2008. "Programdirektiv. Nasjonalt meldingsløft 2008-2010. " www.helsedirektoratet.no
8. Dunphy, S.M., Herbig, P.R., and Howes, M.E. 1996. "The innovation Funnel. " Technological Forecasting and Social Change 53: 279-292.
9. Egyedi, T. M. 2002. Standards Enhance System Flexibility? Mapping Compatibility Strategies Onto Flexibility Objectives. EASST 2002 Conference, University of York, UK.
10. Egyedi, T. M. and K. Blind. 2008. The dynamics of standards, Edward Elgar Publishing European Commission. 2011 "The Transformative Power of Service Innovation. " http://www.europeinnova. eu/c/document_library/get_file?folderId=383528&name=DLFE-11303.pdf
11. Fitzsimmons, J.A., Fitzsimmons, M.J. 2000. New service development: creating memorable experiences. Sage Publications, Thousands Oaks.
12. Hanseth, O. 2002 "From systems and tools to networks and infrastructures. Toward a theory of ICT solutions and its design methodology implications. " http://heim.ifi.uio.no/~oleha/Publications/ib_ISR_3rd_resubm2.html, accessed: November 2008.
13. Hanseth, O. and K. Lyytinen. 2010 "Theorizing about the design of Information Infrastructures: design kernel theories and principles. " Journal of Information Technology, Vol 25: 1-19
14. Hanseth, O. and E. Monteiro. 1997. "Inscribing Behaviour in Information Infrastructure Standards. " Accounting, Management and Information Systems 7:4: 183-211.
15. Hanseth, O., E. Monteiro and M. Hatling. 1996. Developing information infrastructure: The tension between standardization and flexibility. Science, Technology and Human Values 21(4): 407-126.
16. Hitt, M. A., P. W. Beamish, J. S. E. and M. J. E. 2007. "Building Theoretical and Empirical Bridges Across Levels: Multilevel Research in Management. " Academy of Management Journal 50(6): 1385-1399.
17. HOD. 1996. Merhelse for hver BIT. http://www.regjeringen.no/nb/dep/hod/dok/veiledninger_og_brosjyrer/1996/mer-helse-for-hverbit. html?id=87401
18. HOD. 2008. Samspill 2.0 http://www.helsedirektoratet.no/vp/multimedia/archive/00047/Samspill_2_0_-strate_47719a.pdf
19. Johne, A. and Storey, C. 1998. "New service development: a review of the literature and annotated bibliography. " European Journal of Marketing, 32, 184-251.
20. Jong, J.P.J.D., Bruins, A., Dolfsma, W., Meijaard, J. 2003. Innovation in service firms explored: what, how and why? Business study. EIM-Business and Policy Research, Zoetermeer.
21. Kelly, D. and Storey, C. 2000. "New service development: initiation strategies. " International Journal of Service Industry Management. 11(1), 45-62.
22. Lessig, L. 2001. "The Law of the Horse: What Cyberlaw Might Teach. " Harvard Law Review 113: 501-546.
23. Miles, M. B. and A. M. Huberman. 1994. Qualitative Data Analysis. Thousand Oaks, Sage Publications.
24. Mintzberg, H. 1978. "Patterns in Strategy Formation. " Management Science 24(9): 934-948.
25. Monteiro, E. and O. Hanseth. 1995. "Social shaping of information infrastructure: on being specific about the technology. " In Information technology and changes in organisational work. W. Orlikowski, G. Walsham, M. R. Jones, and J. I. DeGross. (Ed.), Chapman & Hall: 325-343.
26. Nardelli, G. 2012. "The Complex Relationship between ICT and Innovation in Services: A Literature Review. " In C. Keller et al. (Eds.): SCIS 2012, LNBIP 124, pp. 1-24, 2012. Springer-Verlag Berlin Heidelberg.
27. Nysveen, H., Pedersen, P.E., Thorbjørnsen, H. 2005. "Intentions to Use Mobile Services: Antecedents and Cross-Service Comparisons. " Journal of the Academy of Marketing Science, 33(3): 330-346.
28. Pedersen, M. L. 1996. Standardisering og systemutvikling. To case fra helsesektoren, Hovedoppgave i informatikk ved NTNU, Trondheim (in Norwegian).
29. Pettigrew, A. M. 1985. "Contextualist Research and the Study of Organizational Change Processes. " In Research Methods in Information Systems. (Ed.) E. Mumford, R. Hirschheim, G. Fitgerald and A. T. Wood-Harper. Amsterdam, North-Holland: 53-78.
30. Pollock, N., R. Williams and L. D'Adderio 2007. "Global Software and its Provenance: Generification Work in the Production of Organizational Software Packages. " Social Studies of Science 37(2): 254-280.
31. Saltzer, J. H., D. P. Reed and D. D. Clark. 1984. "End-to-End Arguments in System Design. " ACM Transactions on Computer Systems 2(4): 277-288.
32. Star, S. L. and K. Ruhleder. 1996. "Steps Toward an Ecology of Infrastructure: Design and Access for Large Information Spaces. " Information Systems Research 7(1): 111-134.
33. Statskonsult. 1992. EDI transmittal of prescriptions. Final report (In Norwegian). Oslo, Norway, Statskonsult.
34. Tassey, G. 1995. "The functions of technology infrastructure in a competitive economy. " Research Policy 20(4): 345-362.
35. Tassey, G. 2000. "Standardization in Technology-Based Markets. " Research Policy 29(4): 587-602.
36. Tidd, J., and Hull, F. M. 2003. Service Innovation. Organizational Responses to Technological Opportunities & Market Imperatives, London: Imperial College Press.
37. Wakke, P., Blind, K., and De Vries, H. J. 2012. The Relationship between Innovation in Services and Standardization: Empirical Evidence of Service Providers' Involvement in Standardization. Available at http://ssrn.com/abstract=2045484 or http://dx.doi.org/10.2139/ssrn.2045484