Service Processes

Introduction to Service Engineering

Volumn , Issue , 2010, Pages 338-364

  Lillrank, Paul ^a  

^a AALTO UNIVERSITY   (Finland)

Author keywords

Cross functional process denoting two kinds of situations; Customers as source of qualitative variability; Process as unit of analysis; Process, central concept in all production; Service processes

Indexed keywords

EID: 84885813954     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1002/9780470569627.ch16     Document Type: Chapter

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