-
1
-
-
84872994490
-
Extend: Professional simulation tools
-
6830 Via Del Oro, Suite 230, San Jose, CA 95119, version 5 edition
-
2000, Extend: Professional simulation tools. Imagine That, 6830 Via Del Oro, Suite 230, San Jose, CA 95119, version 5 edition.
-
(2000)
Imagine That
-
-
-
2
-
-
84873014784
-
Cisco: Behind the hype
-
: 2002, Cisco: Behind the hype. Business Week.
-
(2002)
Business Week
-
-
-
4
-
-
0000131245
-
Single-server queues with impatient customers
-
F. Baccelli, P. Boyer and G. Hebuterne, Single-server queues with impatient customers, Adv. Appl. Prob. 16 (1984) 887-905.
-
(1984)
Adv. Appl. Prob.
, vol.16
, pp. 887-905
-
-
Baccelli, F.1
Boyer, P.2
Hebuterne, G.3
-
5
-
-
1642521452
-
Statistical analysis of a telephone call center: A queueing-science perspective
-
L. Brown, N. Gans, A. Mandelbaum, A. Sakov, H. Shen, S. Zeltyn and L. Zhao, Statistical analysis of a telephone call center: A queueing-science perspective, Working Paper, (2002).
-
(2002)
Working Paper
-
-
Brown, L.1
Gans, N.2
Mandelbaum, A.3
Sakov, A.4
Shen, H.5
Zeltyn, S.6
Zhao, L.7
-
6
-
-
85168063972
-
Piecewise-linear diffusion processes
-
ed. J. Dshalalow (CRC Press)
-
S. Browne and W. Whitt, Piecewise-linear diffusion processes, in: Advances in Queueing: Theory, Methods, and Open Problems, ed. J. Dshalalow (CRC Press, 1995) pp. 463-480.
-
(1995)
Advances in Queueing: Theory, Methods, and Open Problems
, pp. 463-480
-
-
Browne, S.1
Whitt, W.2
-
7
-
-
84872987533
-
Generalized regulated mapping: Fluid and diffusion limits
-
H. Chen, Generalized regulated mapping: Fluid and diffusion limits, Notes prepared for Avi Mandelbaum, 1990.
-
(1990)
Notes Prepared for Avi Mandelbaum
-
-
Chen, H.1
-
8
-
-
0003885741
-
-
Springer-Verlag, New York
-
H. Chen, and D.D. Yao, Fundamentals of Queueing Networks: Performance, Asymptotics, and Optimization (Springer-Verlag, New York, 2001).
-
(2001)
Fundamentals of Queueing Networks: Performance, Asymptotics, and Optimization
-
-
Chen, H.1
Yao, D.D.2
-
9
-
-
0028016595
-
Processor-shared buffers with reneging
-
E. Coffman, A. Puhalskii, M. Reiman and P. Wright, Processor-shared buffers with reneging, Performance Evaluation 19 (1994) 25-46.
-
(1994)
Performance Evaluation
, vol.19
, pp. 25-46
-
-
Coffman, E.1
Puhalskii, A.2
Reiman, M.3
Wright, P.4
-
10
-
-
0035538458
-
Real-time queues in heavy traffic with earliest-deadline-first queue discipline
-
B. Doytchinov, J. Lehoczky and S. Shreve, Real-time queues in heavy traffic with earliest-deadline-first queue discipline, Annals of Applied Probability 11 (2001) 332-378.
-
(2001)
Annals of Applied Probability
, vol.11
, pp. 332-378
-
-
Doytchinov, B.1
Lehoczky, J.2
Shreve, S.3
-
11
-
-
84873007923
-
Validity of heavy traffic steady-state approximations in open queueing networks
-
D. Gamarnik and A. Zeevi, Validity of heavy traffic steady-state approximations in open queueing networks, Working Paper, 2004.
-
(2004)
Working Paper
-
-
Gamarnik, D.1
Zeevi, A.2
-
15
-
-
0014756893
-
Multiple channel queues in heavy traffic, I and II
-
D.L. Iglehart and W. Whitt, Multiple channel queues in heavy traffic, I and II, Adv. Appl. Prob. 2 (1970) 150-177 and 355-364.
-
(1970)
Adv. Appl. Prob.
, vol.2
, pp. 150-177
-
-
Iglehart, D.L.1
Whitt, W.2
-
16
-
-
0041598377
-
Stability in queues with impatient customers
-
R. Lillo and M. Martin, Stability in queues with impatient customers, Stochastic Models 17 (2001).
-
(2001)
Stochastic Models
, vol.17
-
-
Lillo, R.1
Martin, M.2
-
17
-
-
8344284764
-
The impact of customers' patience on delay and abandonment: Some empirically-driven experiments with the M/M/N + G queue
-
Special Issue on Call Centers
-
A. Mandelbaum and S. Zeltyn, The impact of customers' patience on delay and abandonment: Some empirically-driven experiments with the M/M/N + G queue, OR Spectrum 26(3) (2004) 377-411. Special Issue on Call Centers.
-
(2004)
OR Spectrum
, vol.26
, Issue.3
, pp. 377-411
-
-
Mandelbaum, A.1
Zeltyn, S.2
-
18
-
-
0010692540
-
Etude des delais d'attente
-
C. Palm, Etude des delais d'attente, Ericson Technics 5 (1937) 37-56.
-
(1937)
Ericson Technics
, vol.5
, pp. 37-56
-
-
Palm, C.1
-
19
-
-
0035540269
-
A multiclass queue in heavy traffic with throughput time constraints: Asymptotically optimal dynamic controls
-
E.L. Plambeck, S. Kumar and J.M. Harrison, A multiclass queue in heavy traffic with throughput time constraints: Asymptotically optimal dynamic controls, Queueing Systems 39 (2001) 23-54.
-
(2001)
Queueing Systems
, vol.39
, pp. 23-54
-
-
Plambeck, E.L.1
Kumar, S.2
Harrison, J.M.3
-
21
-
-
0001315143
-
Some diffusion approximations with state space collapse
-
eds. F. Baccelli and G. Fayolle (Springer)
-
M.I. Reiman, Some diffusion approximations with state space collapse, in: Lecture Notes in Control and Information Sciences, eds. F. Baccelli and G. Fayolle (Springer, 1984) vol. 60 pp. 209-240.
-
(1984)
Lecture Notes in Control and Information Sciences
, vol.60
, pp. 209-240
-
-
Reiman, M.I.1
-
22
-
-
0018464306
-
Reneging phenomena in single channel queues
-
R.E. Stanford, Reneging phenomena in single channel queues, Mathematics of Operations Research 4 (1979) 162-178.
-
(1979)
Mathematics of Operations Research
, vol.4
, pp. 162-178
-
-
Stanford, R.E.1
-
23
-
-
0037236333
-
A diffusion approximation for a Markovian queue with reneging
-
A.R. Ward and P.W. Glynn, A diffusion approximation for a Markovian queue with reneging, Queueing Systems 43 (2003a) 103-128.
-
(2003)
Queueing Systems
, vol.43
, pp. 103-128
-
-
Ward, A.R.1
Glynn, P.W.2
-
24
-
-
0038421700
-
Properties of the reflected ornstein-uhlenbeck process
-
A.R. Ward and P.W. Glynn, Properties of the reflected ornstein-uhlenbeck process, Queueing Systems 44 (2003b) 109-123.
-
(2003)
Queueing Systems
, vol.44
, pp. 109-123
-
-
Ward, A.R.1
Glynn, P.W.2
-
25
-
-
0032656019
-
Improving service by informing customers about anticipated delays
-
W. Whitt, Improving service by informing customers about anticipated delays, Management Science 45(2) (1999) 192-207.
-
(1999)
Management Science
, vol.45
, Issue.2
, pp. 192-207
-
-
Whitt, W.1
|