On a data-driven method for staffing large call centers

Operations Research

Volumn 57, Issue 3, 2009, Pages 714-726

  Bassamboo, Achal ^a   Zeevi, Assaf ^b  

^a NORTHWESTERN UNIVERSITY   (United States)

^b Och Spine at New York Presbyterian Hospitals   (United States)

Author keywords

Approximations; Limit theorem; Nonstationary queues; Stochastic model applications; Stochastic networks

Indexed keywords

APPROXIMATIONS; LIMIT THEOREM; NONSTATIONARY QUEUES; STOCHASTIC MODEL APPLICATIONS; STOCHASTIC NETWORKS;

ASYMPTOTIC ANALYSIS; ENTERPRISE RESOURCE MANAGEMENT; PERSONNEL SELECTION;

STOCHASTIC MODELS;

EID: 68149100416     PISSN: 0030364X     EISSN: 15265463     Source Type: Journal    
DOI: 10.1287/opre.1080.0602     Document Type: Article

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