Patient satisfaction with physician errors in detecting and identifying patient emotion cues

Patient Education and Counseling

Volumn 93, Issue 1, 2013, Pages 56-62

  Blanch Hartigan, Danielle ^a  

^a NATIONAL CANCER INSTITUTE   (United States)

Author keywords

Emotion cue; Emotion recognition; Patient centered care; Physician patient relationship

Indexed keywords

ADULT; AGED; ARTICLE; CLINICAL PRACTICE; DOCTOR PATIENT RELATION; EMOTIONALITY; FEMALE; HEALTH SURVEY; HUMAN; MALE; MEDICAL EDUCATION; MEDICAL ERROR; ONLINE SYSTEM; PATIENT CARE; PATIENT SATISFACTION; PHYSICIAN; PRIORITY JOURNAL;

EMOTION CUE; EMOTION RECOGNITION; PATIENT-CENTERED CARE; PHYSICIAN-PATIENT RELATIONSHIP;

ADOLESCENT; ADULT; AGED; COMMUNICATION; CUES; EMOTIONS; FEMALE; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; PATIENT-CENTERED CARE; PHYSICIAN-PATIENT RELATIONS; PHYSICIANS; QUESTIONNAIRES; RECOGNITION (PSYCHOLOGY); YOUNG ADULT;

EID: 84883241515     PISSN: 07383991     EISSN: 18735134     Source Type: Journal    
DOI: 10.1016/j.pec.2013.04.010     Document Type: Article

References (31)

1. Beach M.C., Inui T. Relationship-centered care. A constructive reframing. J Gen Intern Med 2006, 21(January (Suppl. 1)):S3-S8.
2. Blue A.V., Chessman A.W., Gilbert G.E., Mainous A.G. Responding to patients' emotions: important for standardized patient satisfaction. Fam Med 2000, 32(May (5)):326-330.
3. Epstein RM, Street RLJ. Patient-centered communication in cancer care: promoting healing and reducing suffering. NIH Publication No. 07-6225, Bethesda, MD; 2007.
4. Finset A. "I am worried. Doctor!" Emotions in the doctor-patient relationship. Patient Educ Couns 2012, 88(September (3)):359-363.
5. Mead N., Bower P. Patient-centredness: a conceptual framework and review of the empirical literature. Soc Sci Med 2000, October (51)(7):1087-1110.
6. Zimmermann C., Del Piccolo L., Finset A. Cues and concerns by patients in medical consultations: a literature review. Psychol Bull 2007, 133(May (3)):438-463.
7. Zimmermann C., Del Piccolo L., Bensing J., Bergvik S., De Haes H., Eide H., et al. Coding patient emotional cues and concerns in medical consultations: the Verona coding definitions of emotional sequences (VR-CoDES). Patient Educ Couns 2011, 82(2):141-148.
8. Hall J.A., Roter D.L., Blanch D.C., Frankel R.M. Nonverbal sensitivity in medical students: implications for clinical interactions. J Gen Intern Med 2009, (September):1217-1222.
9. Hall J.A. Clinicians' accuracy in perceiving patients: its relevance for clinical practice and a narrative review of methods and correlates. Patient Educ Couns 2011, 84(September (3)):319-324.
10. Jansen J., van Weert J.C., de Groot J., van Dulmen S., Heeren T.J., Bensing J.M. Emotional and informational patient cues: the impact of nurses' responses on recall. Patient Educ Couns 2011, 79(May (2)):218-224.
11. DiMatteo M.R., Hays R.D., Prince L.M. Relationship of physicians' nonverbal communication skill to patient satisfaction, appointment noncompliance, and physician workload. Health Psychol 1986, 5(6):581-594.
12. Del Piccolo L., Mead N., Gask L., Mazzi M.A., Goss C., Rimondini M., et al. The English version of the Verona medical interview classification system (VR-MICS). An assessment of its reliability and a comparative cross-cultural test of its validity. Patient Educ Couns 2005, 58(September (3)):252-264.
13. Bylund C.L., Makoul G. Examining empathy in medical encounters: an observational study using the empathic communication coding system. Health Commun 2005, 18(2):123-140.
14. Butow P.N., Brown R.F., Cogar S., Tattersall M.H., Dunn S.M. Oncologists' reactions to cancer patients' verbal cues. Psychooncology 2002, 11(January-February (1)):47-58.
15. Mjaaland T.A., Finset A., Jensen B.F., Gulbrandsen P. Patients' negative emotional cues and concerns in hospital consultations: a video-based observational study. Patient Educ Couns 2011, 85(December (3)):356-362.
16. Del Piccolo L., Goss C., Bergvik S. The fourth meeting of the Verona Network on Sequence Analysis "Consensus finding on the appropriateness of provider responses to patient cues and concerns". Patient Educ Couns 2006, 61:473-475.
17. Del Piccolo L., Goss C., Zimmermann C. The third meeting of the Verona Network on Sequence Analysis. Finding common grounds in defining patient cues and concerns and the appropriateness of provider responses. Patient Educ Couns 2005, 57:241-244.
18. Blanch-Hartigan D. Measuring providers' verbal and nonverbal emotion recognition ability: reliability and validity of the Patient Emotion Cue Test (PECT). Patient Educ Couns 2011, 82(March (3)):370-376.
19. Levinson W., Gorawara-Bhat R., Lamb J. A study of patient clues and physician responses in primary care and surgical settings. J Amer Med Assoc 2000, 284(8):1021-1027. Aug 23-30.
20. DeCoster V.A., Egan M. Physicians' perceptions and responses to patient emotion: implications for social work practice in health care. Soc Work Health Care 2001, 32(3):21-40.
21. Blanch-Hartigan D. An effective training to increase accurate recognition of patient emotion cues. Patient Educ Couns 2012, (August).
22. Hall J., Andrzejewski S., Yopchick J. Psychosocial correlates of interpersonal sensitivity: a meta-analysis. J Nonverbal Behav 2009, 33:149-180.
23. Blanch D.C., Hall J.A., Roter D.L., Frankel R.M. Is it good to express uncertainty to a patient? Correlates and consequences for medical students in a standardized patient visit. Patient Educ Couns 2009, 76(September (3)):300-306.
24. DiMatteo M.R., Taranta A., Friedman H.S., Prince L.M. Predicting patient satisfaction from physicians' nonverbal communication skills. Med Care 1980, 18(April (4)):376-387.
25. Blanch-Hartigan D., Hall J.A., Krupat E., Irish J.T. Can naive viewers put themselves in the patients' shoes?: reliability and validity of the analogue patient methodology. Med Care 2012, (April).
26. van Vliet L.M., van der Wall E., Albada A., Spreeuwenberg P.M., Verheul W., Bensing J.M. The validity of using analogue patients in practitioner-patient communication research: systematic review and meta-analysis. J Gen Intern Med 2012, (June).
27. Del Piccolo L., de Haes H., Heaven C., Jansen J., Verheul W., Bensing J., et al. Development of the Verona coding definitions of emotional sequences to code health providers' responses (VR-CoDES-P) to patient cues and concerns. Patient Educ Couns 2011, 82(2):149-155.
28. Mazzi M.A., Bensing J., Rimondini M., Fletcher I., van Vliet L., Zimmermann C., et al. How do lay people assess the quality of physicians' communicative responses to patients' emotional cues and concerns? An international multicentre study based on videotaped medical consultations. Patient Educ Couns 2011, (July).
29. Satterfield J.M., Hughes E. Emotion skills training for medical students: a systematic review. Med Educ 2007, 41(October (10)):935-941.
30. Blanch-Hartigan D., Andrzejewski S.A., Hill K.M. The effectiveness of training to improve person perception accuracy: a meta-analysis. Basic Appl Social Psychol 2012, 34(6):483-498.
31. Endres J., Laidlaw A. Micro-expression recognition training in medical students: a pilot study. BMC Med Educ 2009, 9:47.