Tweeting to Feel Connected: A Model for Social Connectedness in Online Social Networks

International Journal of Human-Computer Interaction

Volumn 29, Issue 10, 2013, Pages 670-687

  Riedl, Christoph ^a,b   Köbler, Felix ^c   Goswami, Suparna ^c   Krcmar, Helmut ^c  

^a NORTHEASTERN UNIVERSITY   (United States)

^b HARVARD UNIVERSITY   (United States)

^c TECHNICAL UNIVERSITY OF MUNICH   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

COMMUNICATION BEHAVIOR; DESIGN IMPLICATIONS; MODERATING EFFECT; ON-LINE SOCIAL NETWORKS; SOCIAL AWARENESS; SOCIAL CAPITALS; STRUCTURAL CHARACTERISTICS; THEORETICAL MODELING;

HUMAN COMPUTER INTERACTION; ONLINE SYSTEMS; SOCIAL NETWORKING (ONLINE);

ECONOMIC AND SOCIAL EFFECTS;

EID: 84882285654     PISSN: 10447318     EISSN: 15327590     Source Type: Journal    
DOI: 10.1080/10447318.2013.768137     Document Type: Article

References (98)

1. Acquisti, A. and Gross, R. 2006. " Imagined communities: Awareness, information sharing and privacy on the Facebook ". In Proceedings of the 6th Workshop on Privacy Enhancing Technologies, Edited by: Danezis, G. and Golle, P. 36 - 58. New York, NY: Springer.
2. Adler, P. S. and Kwon, S. W. 2002a. Social capital: Prospects for a new concept. Academy of Management Review, 27: 17 - 40.
3. Adler, P. S. and Kwon, S. W. 2002b. " Social capital: The good, the bad, and the ugly ". In Knowledge and social capital, Edited by: Lesser, E. L. 89 - 115. Woburn, MA: Butterworth-Heinemann.
4. Aragon, S. R. 2003. Creating social presence in online environments. New Directions for Adult and Continuing Education, 100: 57 - 68.
5. Aral, S. and Walker, D. 2011. Creating social contagion through viral product design: A randomized trial of peer influence in networks. Management Science, 57: 1623 - 1639.
6. Argyle, M. and Dean, J. 1965. Eye-contact, distance and affiliation. Sociometry, 28: 289 - 304.
7. Bandiera, O., Barankay, I. and Rasul, I. 2008. Social capital in the workplace: Evidence on its formation and consequences. Labour Economics, 15: 725 - 749.
8. Bapna, R., Gupta, A., Rice, S. and Sundararajan, A. 2011. Trust, reciprocity and the strength of social ties: An online social network-based field experiment. Proceedings of the Conference on Information Systems and Technology.,: 1 - 17.
9. Bardram, J. E. and Hansen, T. R. 2004. " The AWARE architecture: Supporting context-mediated social awareness in mobile cooperation ". In Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work 192 - 201.
10. Biocca, F., Harms, C. and Burgoon, J. K. 2003. Toward a more robust theory and measure of social presence: Review and suggested criteria. Presence: Teleoperators & Virtual Environments, 12: 456 - 480.
11. Biocca, F. and Levy, M. R. 1995. Communication in the age of virtual reality, Hillsdale, NJ: Erlbaum.
12. Bourdieu, P. 1986. " The forms of capital ". In Handbook of theory and research for the sociology of education, Edited by: Richardson, J. 241 - 258. New York, NY: Greenwood.
13. Boyd, D. and Ellison, N. 2007. Social network sites: Definition, history, and scholarship. Journal of Computer Mediated Communication, 13 Article 11
14. Brandtzæg, P. B., Luders, M. and Skjetne, J. H. 2010. Too many facebook'Friends'? Content sharing and sociability versus the need for privacy in social network sites. International Journal of Human-Computer Interaction, 26: 1006 - 1030.
15. Burke, M., Marlow, C. and Lento, T. 2010. Social network activity and social well-being, 1909 - 1912. Proceedings of the 28th International Conference on Human Factors in Computing Systems.
16. Carlson, J. R. and Zmud, R. W. 1999. Channel expansion theory and the experiential nature of media richness perceptions. Academy of Management Journal, 42: 153 - 170.
17. Chin, W. W. 1998. " The partial least squares approach for structural equation modeling ". In Modern methods for business research, Edited by: Marcoulides, G. A. 295 - 336. Mahwah, NJ: Erlbaum.
18. Cohen, S. and Syme, S. L. 1985. " Issues in the study and application of social support ". In Social support and health, Edited by: Cohen, S. and Syme, S. L. 3 - 22. San Francisco, CA: Academic Press.
19. Coleman, J. 1988. Social capital in the creation of human capital. American Journal of Sociology, 94 (SUPPL.): S95 - S120.
20. Cornwell, B., Laumann, E. O. and Schumm, L. P. 2008. The social connectedness of older adults: A national profile. American Sociological Review, 73: 185 - 203.
21. Cyr, D., Head, M., Larios, H. and Pan, B. 2009. Exploring human images in website designs: A multi-method approach. MIS Quarterly, 33: 530 - 566.
22. Dabbish, L. and Kraut, R. E. 2008. Awareness displays and social motivation for coordinating communication. Information Systems Research, 19: 221 - 238.
23. de Greef, P. and Ijsselsteijn, W. A. 2001. Social presence in a home tele-application. CyberPsychology & Behavior, 4: 307 - 315.
24. Dooley, D. 2001. Social research methods, Upper Saddle River, NJ: Prentice-Hall.
25. Dourish, P. and Bellotti, V. 1992. Awareness and coordination in shared workspaces. Proceeding of ACM Conference on Computer Supported Cooperative Work, Toronto, Canada,: 107 - 114.
26. Ellison, N., Heino, R. and Gibbs, J. 2006. Managing impressions online: Self-presentation processes in the online dating environment. Journal of Computer-Mediated Communication, 11 Article 2
27. Ellison, N., Steinfield, C. and Lampe, C. 2007. The benefits of Facebook 'Friends:' Social capital and college students' use of online social network sites. Journal of Computer-Mediated Communication, 12 Article 1
28. Eppler, M. J. and Mengis, J. 2004. The concept of information overload: A review of literature from organization science, marketing, accounting, MIS and related disciplines. The Information Society: An International Journal, 20: 1 - 20.
29. Fornell, C. and Larcker, D. 1981. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18: 39 - 50.
30. Gefen, D. and Straub, D. W. 2005. A practical guide to factorial validity using PLS-Graph: Tutorial and annotated example. Communications of the AIS, 16: 91 - 109.
31. Golder, S. A. and Macy, M. W. 2011. Diurnal and seasonal mood vary with work, sleep, and daylength across diverse cultures. Science, 333: 1878 - 1881.
32. Goswami, S., Köbler, F., Leimeister, J. M. and Krcmar, H. 2010. " Using online social networking to enhance social support and social connectedness for the elderly ". In Proceedings of International Conference on Information Systems Paper 109.
33. Granovetter, M. S. 1973. The strength of weak ties. American Journal of Sociology, 78: 1360 - 1380.
34. Gu, Y. J. 2010. HCI and social computing. International Journal of Human-Computer Interaction, 26: 1003 - 1005.
35. Gunawardena, C. 1995. Social presence theory and implications of interaction and collaborative learning in computer conferencing. International Journal of Educational Telecommunications, 1: 147 - 166.
36. Huberman, B. A., Romero, D. M. and Wu, F. 2008. Social networks that matter: Twitter under the microscope (Working paper arXiv:0812.1045).,
37. Humphreys, L. 2007. Mobile social networks and social practice: A case study of Dodgeball. Journal of Computer-Mediated Communication, 13 Article 17
38. Huysman, M. and Wulf, V. 2004. Social capital and information technology, Cambridge, MA: MIT Press.
39. IJsselsteijn, W. A., van Baren, J. and van Lanen, F. 2003. " Staying in touch: Social presence and connectedness through synchronous and asynchronous communication media ". In Proceedings of the 10th International Conference on Human-Computer Interaction 924 - 928.
40. Ji, Y. G., Hwangbo, H., Yi, J. S., Rau, P. L., Fang, X. and Ling, C. 2010. The influence of cultural differences on the use of social network services and the formation of social capital. International Journal of Human-Computer Interaction, 26: 1100 - 1121.
41. Kietzmann, J. H., Hermkens, K., McCarthy, I. P. and Silvestre, B. S. 2011. Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54: 241 - 251.
42. Köbler, F., Goswami, S., Koene, P., Leimeister, J. M. and Krcmar, H. 2011. NFriendConnector: Design and evaluation of an application for integrating offline and online social networking. AIS Transactions on Human-Computer Interaction, 3: 214 - 235.
43. Köbler, F., Riedl, C., Vetter, C., Leimeister, J. M. and Krcmar, H. 2010. " Social connectedness on Facebook-An explorative study on status message usage ". In Proceedings of 16th Americas Conference on Information Systems Paper 247.
44. Koroleva, K., Krasnova, H. and Günther, O. 2010. Proceedings of the 16th Americas Conference on Information Systems 'STOP SPAMMING ME!'-Exploring information overload on FacebookPaper 447.
45. Koroleva, K., Krasnova, H., Veltri, N. and Günther, O. 2011. " It's all about networking! Empirical investigation of social capital formation on social network sites ". In Proceedings of International Conference on Information Systems, Shanghai, China Paper 24
46. Kraut, R. E. and Resnick, P. 2011a. Building successful online communities: Evidence-based social design, Cambridge, MA: MIT Press.
47. Kraut, R. E. and Resnick, P. 2011b. " Encouraging contribution to online communities ". In Building successful online communities: Evidence-based social design, Edited by: Kraut, R. E. and Resnick, P. 21 - 76. Cambridge, MA: MIT Press.
48. Kuwabara, K., Watanabe, T., Ohguro, T., Itoh, Y. and Maeda, Y. 2002. Connectedness oriented communication: Fostering a sense of connectedness to augment social relationships. Proceedings of Symposium on Applications and the Internet,: 186 - 193.
49. Lampe, C., Ellison, N. and Steinfield, C. 2006. A Face(book) in the crowd: Social Searching vs. Social Browsing, 167 - 170. Banff, Canada: Proceedings of the 20th Conference on Computer Supported Cooperative Work.
50. Ledbetter, A. M. 2009. Measuring online communication attitude: instrument development and validation. Communication Monographs, 76: 463 - 486.
51. Ledbetter, A. M., Mazer, J. P., DeGroot, J. M., Meyer, K. R., Mao, Y. and Swafford, B. 2011. Attitudes toward online social connection and self-disclosure as predictors of facebook communication and relational closeness. Communication Research, 38: 27 - 53.
52. Lee, R. M., Draper, M. and Lee, S. 2001. Social connectedness, dysfunctional interpersonal behaviors, and psychological distress: Testing a mediator model. Journal of Counseling Psychology, 48: 310 - 318.
53. Leimeister, J. M., Schweizer, K., Leimeister, S. and Krcmar, H. 2008. Do virtual communities matter for the social support of patients?. Information Technology & People, 21: 350 - 374.
54. Liechti, O. and Ichikawa, T. 1999. " A digital photography framework supporting social interaction and affective awareness in home communication ". In Proceedings of the International Workshop on Handheld and Ubiquitous Computing 186 - 192.
55. Lin, N. 1999. Social networks and status attainment. Annual Review of Sociology, 25: 467 - 487.
56. Lin, N. 2000. Inequality in social capital. Contemporary Sociology, 29: 785 - 795.
57. Long, D. A. and Perkins, D. D. 2007. Community social and place predictors of sense of community: A multilevel and longitudinal analysis. Journal of Community Psychology, 35: 563 - 581.
58. Moore, G. C. and Benbasat, I. 1991. Development of an instrument to measure the perceptions of adopting an information technology innovation. Information Systems Research, 2: 192 - 222.
59. Morris, M. R., Teevan, J. and Panovich, K. 2010. " What do people ask their social networks, and why?: A survey study of status message Q&A behavior ". In Proceedings of the 28th International Conference on Human Factors in Computing Systems 1739 - 1748.
60. Muise, A., Christofides, E. and Desmarais, S. 2009. More information than you ever wanted: Does facebook bring out the green-eyed monster of jealousy?. CyberPsychology & Behavior, 12: 441 - 444.
61. Nahapiet, J. and Ghoshal, S. 1998. Social capital, intellectual capital and the organizational advantage. Academy of Management Review, 23: 242 - 266.
62. Nardi, B., Whittaker, S. and Bradner, E. 2000. Interaction and outeraction: Instant messaging in action. Proceedings of the ACM Conference on Computer Supported Cooperative Work,: 79 - 88.
63. Oxendine, A., Borgida, E., Sullivan, J. L. and Jackson, M. S. 2003. The importance of trust and community in developing and maintaining a community electronic network. International Journal of Human-Computer Studies, 58: 671 - 696.
64. Perreault, M. and Ruths, D. 2011. " The effect of mobile platforms on Twitter content generation ". In Proceedings of Fifth International AAAI Conference on Weblogs and Social Media 289 - 296.
65. Pfeil, U., Svangstu, K., Ang, C. and Zaphiris, P. 2011. Social roles in an online support community for older people. International Journal of Human-Computer Interaction, 27: 323 - 347.
66. Preece, J. and Shneiderman, B. 2009. The reader-to-leader framework: Motivating technology-mediated social participation. AIS Transactions on Human-Computer Interaction, 1: 13 - 32.
67. Putnum, R. 2000. Bowling alone: The collapse and revival of American Community. Simon & Schuster, New York, NY,
68. Ranganathan, C., Dhaliwal, J. S. and Teo, T. S. H. 2004. Assimilation and diffusion of web technologies in supply-chain management: An examination of key drivers and performance impacts. International Journal of Electronic Commerce, 9: 127 - 161.
69. Ren, Y., Kraut, R., Kiesler, S. and Resnick, P. 2011. " Encouraging commitment in online communities ". In Building successful online communities: Evidence-based social design, Edited by: Kraut, R. E. and Resnick, P. 77 - 124. Cambridge, MA: MIT Press.
70. Resnick, P. 2001. " Beyond bowling together: SocioTechnical capital ". In HCI in the new millennium, Edited by: Carroll, J. 247 - 272. Boston, MA: Addison-Wesley.
71. Resnick, P., Konstan, J., Chen, Y. and Kraut, R. 2011. " Starting new online communities ". In Building successful online communities: Evidence-based social design, Edited by: Kraut, R. E. and Resnick, P. 231 - 281. Cambridge, MA: MIT Press.
72. Rettie, R. 2003. " Connectedness, awareness and social presence ". In Proceedings of 6th Annual International Workshop on Presence 1 - 7.
73. Riedl, C. 2011. Tool-supported innovation management in service ecosystems, Wiesbaden, Germany: Gabler.
74. Ringle, C. M., Wende, S., & Will, A. (2005). SmartPLS 2.0. http://www.smartpls.de
75. Romero, N., Markopoulos, P., van Baren, J., de Ruyter, B., Ijsselsteijn, W. and Farshchian, B. 2007. Connecting the family with awareness systems. Personal and Ubiquitous Computing, 11: 299 - 312.
76. Scott, J. 2000. Social network analysis, 2nd, London, UK: Sage.
77. Sharma, R., Yetton, P. and Crawford, J. 2009. Estimating the effect of common method variance: The method-method pair technique with an illustration from tam research. MIS Quarterly, 33: 473 - 490.
78. Shen, K. N. and Khalifa, M. 2009. Design for social presence in online communities: A multidimensional approach. AIS Transactions on Human-Computer Interaction, 1: 33 - 54.
79. Short, J., Williams, E. and Christie, B. 1976. The social psychology of telecommunications, London, UK: Wiley.
80. Smith, E. and Mackie, D. 2000. Social psychology, 2nd, New York, NY: Psychology Press.
81. Stone, E. F. 1978. Research methods in organizational behavior, Santa Monica, CA: Goodyear.
82. Stone, W. 2001. Measuring social capital: Towards a theoretically informed measurement framework for researching social capital in family and community life, Melbourne, Australia: Australian Institute of Family Studies.
83. Straub, D. W. 1989. Validating instruments in MIS research. MIS Quarterly, 13: 147 - 169.
84. Subrahmanyam, K., Reich, S. M., Wächter, N. and Espinoza, G. 2008. Online and offline social networks: Use of social networking sites by emerging adults. Journal of Applied Developmental Psychology, 29: 420 - 433.
85. Thompson, C. July 15 2007. " Clive Thompson on how Twitter creates a social sixth sense ". In Wired Magazine July 15,
86. Tollmar, K., Sandor, O. and Shomer, A. 1996. " Supporting social awareness @work-Design and experience ". In Proceedings of Computer Supported Cooperative Work 298 - 307.
87. Twitter. (2011, March 21). Happy birthday Twitter! http://blog.twitter.com/2011/03/happy-birthday-twitter.html.
88. Twitter. (2012). About. http://twitter.com/about, (Accessed: 20 June 2012).
89. Twitter Demographics. (2012). Double click ad planner by Google. https://www.google.com/adplanner/#siteSearch?uid=domain%253A%2520twitter.com&geo=001&lp=false
90. Valenzuela, S., Park, N. and Kee, K. 2009. Is there social capital in a social network site? Facebook use and college students' life satisfaction, trust, and participation. Journal of Computer-Mediated Communication, 14: 875 - 901.
91. Vasalou, A., Joinsona, A. N. and Courvoisier, D. 2010. Cultural differences, experience with social networks and the nature of "True Commitment" in Facebook. International Journal of Human-Computer Studies, 68: 719 - 728.
92. Wasko, M. M. and Faraj, S. 2005. Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29: 35 - 57.
93. Weiner, M. and Mehrabian, A. 1968. Language within language: Immediacy, a channel in verbal communication, New York, NY: Appleton-Century-Crofts.
94. Wellman, B. and Gulia, M. 1999. " Net-surfers don't ride alone: Virtual communities as communities ". In Networks in the global village: Life in contemporary communities, Edited by: Wellman, B. 331 - 366. Boulder, CO: Westview.
95. White, A. 2002. Social focus in brief: Ethnicity, London, UK: Office for National Statistics.
96. Williams, D. 2006. On and off the'Net: Scales for social capital in an online era. Journal of Computer-Mediated Communication, 11: 593 - 628.
97. Woolcock, M. 1998. Social capital and economic development: Toward a theoretical synthesis and policy framework. Theory and Society, 27: 151 - 208.
98. Zhao, D. and Rosson, M. B. 2009. " How and why people Twitter: The role that micro-blogging plays in informal communication at work ". In Proceedings of GROUP 243 - 252.