To be engaged or not to be engaged: The antecedents and consequences of service employee engagement

Journal of Business Research

Volumn 66, Issue 11, 2013, Pages 2163-2170

  Menguc, Bulent ^a   Auh, Seigyoung ^b   Fisher, Michelle ^a   Haddad, Abeer ^a  

^a BROCK UNIVERSITY   (Canada)

^b THUNDERBIRD SCHOOL OF GLOBAL MANAGEMENT   (United States)

Author keywords

Employee engagement; Job Demand Resources (JD R) model; Perceived autonomy; Service employee performance; Supervisory feedback; Supervisory support

Indexed keywords

EID: 84880933554     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2012.01.007     Document Type: Article

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