-
1
-
-
0041011178
-
Emotional labor in service roles: The influence of identity
-
Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18, 88-115.
-
(1993)
Academy of Management Review
, vol.18
, pp. 88-115
-
-
Ashforth, B.E.1
Humphrey, R.H.2
-
2
-
-
70350132799
-
Emotion recognition from expressions in face, voice, and body: The Multimodal Emotion Recognition Test (MERT)
-
doi:10.1037/a0017088
-
Bänziger, T., Grandjean, D., & Scherer, K. R. (2009). Emotion recognition from expressions in face, voice, and body: The Multimodal Emotion Recognition Test (MERT). Emotion, 9, 691-704. doi:10.1037/a0017088
-
(2009)
Emotion
, vol.9
, pp. 691-704
-
-
Bänziger, T.1
Grandjean, D.2
Scherer, K.R.3
-
3
-
-
24944502844
-
Differences in our sensory worlds: Invalid comparisons with labeled scales
-
doi:10.1111/j.0963-7214.2005.00346.x
-
Bartoshuk, L. M., Fast, K., & Snyder, D. (2005). Differences in our sensory worlds: Invalid comparisons with labeled scales. Current Directions in Psychological Science, 14, 122-125. doi:10.1111/j.0963-7214.2005.00346.x
-
(2005)
Current Directions in Psychological Science
, vol.14
, pp. 122-125
-
-
Bartoshuk, L.M.1
Fast, K.2
Snyder, D.3
-
4
-
-
79960281533
-
Evaluating individual differences in psychological processes
-
doi:10.1177/0963721411402670
-
Bauer, D. J. (2011). Evaluating individual differences in psychological processes. Current Directions in Psychological Science, 20, 115-118. doi:10.1177/0963721411402670
-
(2011)
Current Directions in Psychological Science
, vol.20
, pp. 115-118
-
-
Bauer, D.J.1
-
5
-
-
33745700800
-
Conceptualizing and testing random indirect effects and moderated mediation in multilevel models: New procedures and recommendations
-
doi:10.1037/1082-989X.11.2.142
-
Bauer D.J. Preacher, K. J., & Gil, K. M. (2006). Conceptualizing and testing random indirect effects and moderated mediation in multilevel models: New procedures and recommendations. Psychological Methods, 11, 142-163. doi:10.1037/1082-989X.11.2.142
-
(2006)
Psychological Methods
, vol.11
, pp. 142-163
-
-
Bauer, D.J.1
Preacher, K.J.2
Gil, K.M.3
-
6
-
-
84866444228
-
Industrial/organizational psychology
-
M. R. Mehl & T. S. Conner (Eds.), New York, NY: Guilford Press
-
Beal, D. J. (2012). Industrial/organizational psychology. In M. R. Mehl & T. S. Conner (Eds.), Handbook of research methods for studying daily life (pp. 601-619). New York, NY: Guilford Press.
-
(2012)
Handbook of research methods for studying daily life
, pp. 601-619
-
-
Beal, D.J.1
-
7
-
-
79954586788
-
Stability, change, and the stability of change in daily workplace affect
-
doi:10.1002/job.713
-
Beal, D. J., & Ghandour, L. (2011). Stability, change, and the stability of change in daily workplace affect. Journal of Organizational Behavior, 32, 526-546. doi:10.1002/job.713
-
(2011)
Journal of Organizational Behavior
, vol.32
, pp. 526-546
-
-
Beal, D.J.1
Ghandour, L.2
-
8
-
-
84917134691
-
Episodic intrapersonal emotion regulation: Or, dealing with life as it happens
-
A. Grandey, J. Die-fendorff, & D. Rupp (Eds.), New York, NY: Psychology Press/Routledge
-
Beal, D. J., & Trougakos, J. P. (2013). Episodic intrapersonal emotion regulation: Or, dealing with life as it happens. In A. Grandey, J. Die-fendorff, & D. Rupp (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work (pp. 31-55). New York, NY: Psychology Press/Routledge.
-
(2013)
Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work
, pp. 31-55
-
-
Beal, D.J.1
Trougakos, J.P.2
-
9
-
-
0141990460
-
Methods of ecological momentary assessment in organizational research
-
doi:10.1177/1094428103257361
-
Beal, D. J., & Weiss, H. M. (2003). Methods of ecological momentary assessment in organizational research. Organizational Research Methods, 6, 440-464. doi:10.1177/1094428103257361
-
(2003)
Organizational Research Methods
, vol.6
, pp. 440-464
-
-
Beal, D.J.1
Weiss, H.M.2
-
10
-
-
84905812976
-
The episodic structure of life at work
-
A. B. Bakker & K. Daniels (Eds.), London, UK: Psychology Press.
-
Beal, D. J., & Weiss, H. M. (2013). The episodic structure of life at work. In A. B. Bakker & K. Daniels (Eds.), A day in the life of a happy worker (pp. 8-24). London, UK: Psychology Press.
-
(2013)
A day in the life of a happy worker
, pp. 8-24
-
-
Beal, D.J.1
Weiss, H.M.2
-
11
-
-
29444457362
-
An episodic process model of affective influences on performance
-
doi:10.1037/0021-9010.90.6.1054
-
Beal, D. J., Weiss, H. M., Barros, E., & MacDermid, S. M. (2005). An episodic process model of affective influences on performance. Journal of Applied Psychology, 90, 1054-1068. doi:10.1037/0021-9010.90.6.1054
-
(2005)
Journal of Applied Psychology
, vol.90
, pp. 1054-1068
-
-
Beal, D.J.1
Weiss, H.M.2
Barros, E.3
MacDermid, S.M.4
-
12
-
-
0033446584
-
How to show that 9 > 221: Collect judgments in a between-subjects design
-
doi: 10.1037/1082-989X.4.3.243
-
Birnbaum, M. H. (1999). How to show that 9 > 221: Collect judgments in a between-subjects design. Psychological Methods, 4, 243-249. doi: 10.1037/1082-989X.4.3.243
-
(1999)
Psychological Methods
, vol.4
, pp. 243-249
-
-
Birnbaum, M.H.1
-
13
-
-
3142699947
-
The importance of being flexible: The ability to both enhance and suppress emotional expression predicts long-term adjustment
-
doi:10.1111/j.0956-7976.2004.00705.x
-
Bonanno, G. A., Papa, A., Lalande, K., Westphal, M., & Coifman, K. (2004). The importance of being flexible: The ability to both enhance and suppress emotional expression predicts long-term adjustment. Psychological Science, 15, 482-487. doi:10.1111/j.0956-7976.2004.00705.x
-
(2004)
Psychological Science
, vol.15
, pp. 482-487
-
-
Bonanno, G.A.1
Papa, A.2
Lalande, K.3
Westphal, M.4
Coifman, K.5
-
14
-
-
34748920029
-
Workplace emotions: The role of supervision and leadership
-
doi:10.1037/0021-9010.92.5.1357
-
Bono, J. E., Foldes, H. J., Vinson, G., & Muros, J. P. (2007). Workplace emotions: The role of supervision and leadership. Journal of Applied Psychology, 92, 1357-1367. doi:10.1037/0021-9010.92.5.1357
-
(2007)
Journal of Applied Psychology
, vol.92
, pp. 1357-1367
-
-
Bono, J.E.1
Foldes, H.J.2
Vinson, G.3
Muros, J.P.4
-
15
-
-
84880445784
-
The antecedents and consequences of core affect variability at work (Unpublished doctoral dissertation)
-
University of Akron, Akron, OH
-
Chandler, M. M. (2012). The antecedents and consequences of core affect variability at work (Unpublished doctoral dissertation). University of Akron, Akron, OH.
-
(2012)
-
-
Chandler, M.M.1
-
16
-
-
70350335643
-
A within-person approach to work behavior and performance: Concurrent and lagged citizenship-counterproductivity associations, and dynamic relationships with affect and overall job performance
-
doi:10.5465/AMJ.2009.44636148
-
Dalal, R. S., Lam, H., Weiss, H. M., Welch, E., & Hulin, C. L. (2009). A within-person approach to work behavior and performance: Concurrent and lagged citizenship-counterproductivity associations, and dynamic relationships with affect and overall job performance. Academy of Management Journal, 52, 1051-1066. doi:10.5465/AMJ.2009.44636148
-
(2009)
Academy of Management Journal
, vol.52
, pp. 1051-1066
-
-
Dalal, R.S.1
Lam, H.2
Weiss, H.M.3
Welch, E.4
Hulin, C.L.5
-
17
-
-
79954470237
-
Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses
-
doi:10.1037/a0021725
-
Diefendorff, J. M., Erickson, R. J., Grandey, A. A., & Dahling, J. J. (2011). Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses. Journal of Occupational Health Psychology, 16, 170-186. doi:10.1037/a0021725
-
(2011)
Journal of Occupational Health Psychology
, vol.16
, pp. 170-186
-
-
Diefendorff, J.M.1
Erickson, R.J.2
Grandey, A.A.3
Dahling, J.J.4
-
18
-
-
0344585434
-
Understanding the emotional labor process: A control theory perspective
-
doi:10.1002/job.230
-
Diefendorff, J. M., & Gosserand, R. H. (2003). Understanding the emotional labor process: A control theory perspective. Journal of Organizational Behavior, 24, 945-959. doi:10.1002/job.230
-
(2003)
Journal of Organizational Behavior
, vol.24
, pp. 945-959
-
-
Diefendorff, J.M.1
Gosserand, R.H.2
-
19
-
-
0024547210
-
Arousal and physiological toughness: Implications for mental and physical health
-
doi:10.1037/0033-295X.96.1.84
-
Dienstbier, R. A. (1989). Arousal and physiological toughness: Implications for mental and physical health. Psychological Review, 96, 84-100. doi:10.1037/0033-295X.96.1.84
-
(1989)
Psychological Review
, vol.96
, pp. 84-100
-
-
Dienstbier, R.A.1
-
20
-
-
0040811359
-
Intraindividual variability in affect: Reliability, validity, and personality correlates
-
doi:10.1037/0022-3514.76.4.662
-
Eid, M., & Diener, E. (1999). Intraindividual variability in affect: Reliability, validity, and personality correlates. Journal of Personality and Social Psychology, 76, 662-676. doi:10.1037/0022-3514.76.4.662
-
(1999)
Journal of Personality and Social Psychology
, vol.76
, pp. 662-676
-
-
Eid, M.1
Diener, E.2
-
21
-
-
34248579516
-
Attention control, memory updating, and emotion regulation temporarily reduce the capacity for executive control
-
doi: 10.1037/0096-3445.136.2.241
-
Schmeichel, B. J. (2007). Attention control, memory updating, and emotion regulation temporarily reduce the capacity for executive control. Journal of Experimental Psychology: General, 136, 241-255. doi: 10.1037/0096-3445.136.2.241
-
(2007)
Journal of Experimental Psychology: General
, vol.136
, pp. 241-255
-
-
Schmeichel, B.J.1
-
22
-
-
79952611970
-
A multilevel field investigation of emotional labor, affect, work withdrawal, and gender
-
doi:10.5465/AMJ.2011.59215086
-
Scott, B. A., & Barnes, C. M. (2011). A multilevel field investigation of emotional labor, affect, work withdrawal, and gender. Academy of Management Journal, 54, 116-136. doi:10.5465/AMJ.2011.59215086
-
(2011)
Academy of Management Journal
, vol.54
, pp. 116-136
-
-
Scott, B.A.1
Barnes, C.M.2
-
23
-
-
0000221213
-
Stress and the general adaptation syndrome
-
doi:10.1136/bmj.1.4667.1383
-
Selye, H. (1950). Stress and the general adaptation syndrome. British Medical Journal, 1, 1383-1392. doi:10.1136/bmj.1.4667.1383
-
(1950)
British Medical Journal
, vol.1
, pp. 1383-1392
-
-
Selye, H.1
-
24
-
-
0035537331
-
A general measure of work stress: The stress in general scale
-
doi:10.1177/00131640121971455
-
Stanton, J., Balzer, W., Smith, P., Parra, L., & Ironson, G. (2001). A general measure of work stress: The stress in general scale. Educational and Psychological Measurement, 61, 866-888. doi:10.1177/00131640121971455
-
(2001)
Educational and Psychological Measurement
, vol.61
, pp. 866-888
-
-
Stanton, J.1
Balzer, W.2
Smith, P.3
Parra, L.4
Ironson, G.5
-
25
-
-
77951092341
-
Born to burnout: A meta-analytic path model of personality, job burnout, and work outcomes
-
doi:10.1016/j.jvb.2010.01.003
-
Swider, B. W., & Zimmerman, R. D. (2010). Born to burnout: A meta-analytic path model of personality, job burnout, and work outcomes. Journal of Vocational Behavior, 76, 487-506. doi:10.1016/j.jvb.2010.01.003
-
(2010)
Journal of Vocational Behavior
, vol.76
, pp. 487-506
-
-
Swider, B.W.1
Zimmerman, R.D.2
-
26
-
-
0038476381
-
Emotion regulation in customer service roles: Testing a model of emotional labor
-
doi:10.1037/1076-8998.8.1.55
-
Totterdell, P., & Holman, D. (2003). Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology, 8, 55-73. doi:10.1037/1076-8998.8.1.55
-
(2003)
Journal of Occupational Health Psychology
, vol.8
, pp. 55-73
-
-
Totterdell, P.1
Holman, D.2
-
27
-
-
42149142923
-
Making the break count: An episodic examination of recovery activities, emotional experiences, and positive affective displays
-
doi:10.5465/AMJ.2008.30764063
-
Trougakos, J. P., Beal, D. J., Green, S. G., & Weiss, H. M. (2008). Making the break count: An episodic examination of recovery activities, emotional experiences, and positive affective displays. Academy of Management Journal, 51, 131-146. doi:10.5465/AMJ.2008.30764063
-
(2008)
Academy of Management Journal
, vol.51
, pp. 131-146
-
-
Trougakos, J.P.1
Beal, D.J.2
Green, S.G.3
Weiss, H.M.4
-
28
-
-
79953069265
-
Service without a smile: Comparing the consequences of neutral and positive display rules
-
doi:10.1037/a0021880
-
Trougakos, J. P., Jackson, C. L., & Beal, D. J. (2011). Service without a smile: Comparing the consequences of neutral and positive display rules. Journal of Applied Psychology, 96, 350-362. doi:10.1037/a0021880
-
(2011)
Journal of Applied Psychology
, vol.96
, pp. 350-362
-
-
Trougakos, J.P.1
Jackson, C.L.2
Beal, D.J.3
-
29
-
-
0031113028
-
Overall job satisfaction: How good are single-item measures?
-
doi:10.1037/0021-9010.82.2.247
-
Wanous, J. P., Reichers, A. E., & Hudy, M. J. (1997). Overall job satisfaction: How good are single-item measures? Journal of Applied Psychology, 82, 247-252. doi:10.1037/0021-9010.82.2.247
-
(1997)
Journal of Applied Psychology
, vol.82
, pp. 247-252
-
-
Wanous, J.P.1
Reichers, A.E.2
Hudy, M.J.3
-
30
-
-
0022115623
-
Toward a consensual structure of mood
-
doi:10.1037/0033-2909.98.2.219
-
Watson D. & Tellegen A. (1985). Toward a consensual structure of mood. Psychological Bulletin, 98, 219-235. doi:10.1037/0033-2909.98.2.219
-
(1985)
Psychological Bulletin
, vol.98
, pp. 219-235
-
-
Watson, D.1
Tellegen, A.2
-
31
-
-
0037601735
-
Can implementation intentions help to overcome ego-depletion?
-
doi:10.1016/S0022-1031(02)00527-9
-
Webb, T. L., & Sheeran, P. (2003). Can implementation intentions help to overcome ego-depletion? Journal of Experimental Social Psychology, 39, 279-286. doi:10.1016/S0022-1031(02)00527-9
-
(2003)
Journal of Experimental Social Psychology
, vol.39
, pp. 279-286
-
-
Webb, T.L.1
Sheeran, P.2
-
32
-
-
0008948147
-
Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work
-
Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Research in Organizational Behavior, 6, 1-74.
-
(1996)
Research in Organizational Behavior
, vol.6
, pp. 1-74
-
-
Weiss, H.M.1
Cropanzano, R.2
-
33
-
-
79960836113
-
Experiencing work: An essay on a person-centric work psychology
-
doi:10.1111/j.1754-9434.2010.01302.x
-
Weiss, H. M., & Rupp, D. E. (2011). Experiencing work: An essay on a person-centric work psychology. Industrial and Organizational Psychology, 4, 83-97. doi:10.1111/j.1754-9434.2010.01302.x
-
(2011)
Industrial and Organizational Psychology
, vol.4
, pp. 83-97
-
-
Weiss, H.M.1
Rupp, D.E.2
-
34
-
-
0344197501
-
Effects of energy availability on immediate and delayed reactions to work events
-
doi:10.1037/0021-9010.88.6.1082
-
Zohar, D., Tzischinski, O., & Epstein, R. (2003). Effects of energy availability on immediate and delayed reactions to work events. Journal of Applied Psychology, 88, 1082-1093. doi:10.1037/0021-9010.88.6.1082
-
(2003)
Journal of Applied Psychology
, vol.88
, pp. 1082-1093
-
-
Zohar, D.1
Tzischinski, O.2
Epstein, R.3
|