MUSA-INT: Multicriteria customer satisfaction analysis with interacting criteria

Omega (United Kingdom)

Volumn 42, Issue 1, 2014, Pages 189-200

  Angilella, Silvia ^a   Corrente, Salvatore ^a   Greco, Salvatore ^a,b   Słowiński, Roman ^c  

^a University of Catania and CESifo Research Network   (Italy)

^b UNIVERSITY OF PORTSMOUTH   (United Kingdom)

^c POZNAN UNIVERSITY OF TECHNOLOGY   (Poland)

Author keywords

Customer satisfaction analysis; Interacting criteria; Multiple criteria decision aiding; Ordinal scales; Utility function

Indexed keywords

DECISION SUPPORT SYSTEMS; REGRESSION ANALYSIS; SALES;

ANALYSIS METHOD; CUSTOMER SATISFACTION ANALYSE; CUSTOMERS' SATISFACTION; INTERACTING CRITERIA; MULTI-CRITERIA; MULTIPLE CRITERIA; MULTIPLE CRITERIA DECISION AIDING; ORDINAL SCALE; PREFERENCE DISAGGREGATION METHODS; UTILITY FUNCTIONS;

CUSTOMER SATISFACTION;

EID: 84880336391     PISSN: 03050483     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.omega.2013.05.006     Document Type: Article

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