Call-type dependence in multiskill call centers

Simulation

Volumn 89, Issue 6, 2013, Pages 722-734

  Jaoua, Amel ^a   L'Ecuyer, Pierre ^a   Delorme, Louis ^b  

^a UNIVERSITÉ DE MONTRÉAL   (Canada)

^b HYDRO QUÉBEC   (Canada)

Author keywords

call center; copulas; pooling; type dependency

Indexed keywords

CALL CENTERS; COPULAS; DEPENDENCE STRUCTURES; MULTIVARIATE MODELS; POOLING; REALISTIC INPUT MODELS; STOCHASTIC SIMULATIONS; TYPE DEPENDENCY;

CIRCUIT SIMULATION; SOFTWARE ENGINEERING;

STOCHASTIC MODELS;

EID: 84879542450     PISSN: 00375497     EISSN: 17413133     Source Type: Journal    
DOI: 10.1177/0037549713479405     Document Type: Article

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