The service bullwhip effect

International Journal of Operations and Production Management

Volumn 33, Issue 6, 2013, Pages 765-788

  Akkermans, Henk ^a   Voss, Chris ^b  

^a TILBURG UNIVERSITY   (Netherlands)

^b UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Backlogs; Bullwhip effects; Customer service management; Service supply chain; Service variability; Supply chain management; Telecommunications industry

Indexed keywords

EID: 84878120910     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJOPM-10-2012-0402     Document Type: Article

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