The effect of design characteristics of mobile applications on user retention: An environmental psychology perspective

18th Americas Conference on Information Systems 2012, AMCIS 2012

Volumn 6, Issue , 2012, Pages 4366-4374

  Kim, Junghwan ^a  

^a TEXAS TECH UNIVERSITY   (United States)

Author keywords

Environmental psychology; Mobile application; Mobile application design; User retention

Indexed keywords

DESIGN CHARACTERISTICS; ENVIRONMENTAL CUES; ENVIRONMENTAL PSYCHOLOGY; HAND-HELD DEVICES; MOBILE APPLICATION DESIGN; MOBILE APPLICATIONS; THEORETICAL FRAMEWORK; USER RETENTION;

COMPUTER APPLICATIONS; DESIGN; INFORMATION SYSTEMS;

MOBILE COMPUTING;

EID: 84878081673     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (48)

1. Ajzen, I. Attitudes, personality and behavior McGraw-Hill, New York, 2005.
2. Amoako-Gyampah, K. Perceived usefulness, user involvement and behavioral intention: an empirical study of ERP implementation, Computers in Human Behavior (23:3) 2007, pp 1232-1248.
3. Barclay, D., Higgins, C., and Thompson, R. The Partial Least Squares (PLS) approach to causal modeling: Personal computer adoption and use as an illustration, Technology Studies (2:2) 1995, pp 285-309.
4. Bhattacherjee, A. Understanding information systems continuance: An expectation-confirmation model, MIS Quarterly (25:3) 2001, pp 351-370.
5. Chan, S., Fang, X., Brzezinski, J., Zhou, Y., Xu, S., and Lam, J. Usability for mobile commerce across multiple form factors, Journal of Electronic Commerce Research (3:3) 2002, pp 187-199.
6. Chang, H. H., and Chen, S. W. The impact of online store environmental cues on purchase intention: Trust and perceived risk as a mediator, Online Information Review (32:6) 2008, pp 818-841.
7. Chang, H. H., and Chen, S. W. Consumer perception of interface quality, security, and loyalty in electronic commerce, Information & Management (46:7) 2009, pp 411-417.
8. Chin, W. W. The partial least squares approach to structural modeling, in: Modern methods for business research, G.A. Marcoulides (ed.), Erlbau Associates, London, 1998, pp. 295-336.
9. Cyr, D. Modeling Web site design across cultures: Relationships to trust, satisfaction, and e-loyalty, Journal of Management Information Systems (24:4) 2008, pp 47-72.
10. Cyr, D., Head, M., and Ivanov, A. Design aesthetics leading to m-loyalty in mobile commerce, Information & Management (43:8) 2006, pp 950-963.
11. Cyr, D., Head, M., Larios, H., and Pan, B. Exploring human images in website design: A multi-method approach, MIS Quarterly (33:3) 2009, pp 539-566.
12. Davis, F. Perceived usefulness, perceived ease of use, and user acceptance of information technology, MIS Quarterly (13:3) 1989, pp 319-340.
13. Deng, L., and Poole, M. S. Affect in web interfaces: A study of the impacts of web page visual complexity and order, MIS Quarterly (34:4) 2010, pp 722-730.
14. EricssonComputerLab From mobile apps to everyday situations.
15. Eroglu, S. A., Machleit, K. A., and Davis, L. M. Atmospheric qualities of online retailing: A conceptual model and implications, Journal of Business Research (54:2) 2001, pp 177-184.
16. Eroglu, S. A., Machleit, K. A., and Davis, L. M. Empirical testing of a model of online store atmospherics and shopper responses, Psychology and Marketing (20:2) 2003, pp 139-150.
17. Farago, P. "Mobile Apps: Models, Money and Loyalty," 2009.
18. Flurry.com "Mobile Apps: Models, Money, and Loyalty," 2009.
19. Ginsburg, S. Designing the iPhone user experience: A user-centered approach to sketching and prototyping iPhone apps Addison-Wesley, 2010.
20. Globallogic.com "Effective Mobile Application Development - For Quick Communication," 2011.
21. Gordon, J. iPhone App Design Trends, in: Smashing Magazine, 2009.
22. Gravitytank "Apps get real: Perspective on the phenomenon," Chicago: IL, 2009.
23. Gualtieri, M. "Forrester's Mobile App Design Context: Location, Locomotion, Immediacy, Intimacy, and Device," 2011.
24. Hernández, B., Carmen Hidalgo, M., Salazar-Laplace, M. E., and Hess, S. Place attachment and place identity in natives and non-natives, Journal of Environmental Psychology (27:4) 2007, pp 310-319.
25. Hidalgo, M. C., and Hernandez, B. Place attachment: Conceptual and empirical questions, Journal of Environmental Psychology (21:3) 2001, pp 273-281.
26. IDC "IDC Forecasts Nearly 183 Billion Annual Mobile App Downloads by 2015: Monetization Challenges Driving Business Model Evolution," 2011.
27. Kaplan, S., and Kaplan, R. Cognition and environment Praeger, 1982.
28. Kim, S., and Son, J. Out of dedication or constraint? A dual model of post-adoption phenomena and its empirical test in the context of online services, MIS Quarterly (33:1) 2009, pp 49-70.
29. Knez, I. Attachment and identity as related to a place and its perceived climate, Journal of Environmental Psychology (25:2) 2005, pp 207-218.
30. Koroleva, K., Stimac, V., Krasnova, H., and Kunze, D. "I like it because I('m) like you - Measuring user attitudes towards information on facebook," International Conference on Information Systems, Shanghai, 2011.
31. Krosnick, J. A., Boninger, D. S., Chuang, Y. C., Berent, M. K., and Carnot, C. G. Attitude strength: One construct or many related constructs?, Journal of Personality and Social Psychology (65:6) 1993, pp 1132-1151.
32. Lee, Y., and Kozar, K. A. Designing usable online stores: A landscape preference perspective, Information & Management (46:1) 2009, pp 31-41.
33. Lewicka, M. Place attachment, place identity, and place memory: Restoring the forgotten city past, Journal of Environmental Psychology (28:3) 2008, pp 209-231.
34. Mehrabian, A., and Russell, J. A. An approach to environmental psychology, Cambridge, MA: MIT Press, 1974.
35. Mithas, S., Ramasubbu, N., Krishnan, M. S., and Fornell, C. Designing web sites for customer loyalty across business domains: A multilevel analysis, Journal of Management Information Systems (23:3) 2007, pp 97-127.
36. MobiThinking "Global mobile statistics 2011: all quality mobile marketing research, mobile Web stats, subscribers, ad revenue, usage, trends...," 2011.
37. Oliver, R. L. Whence consumer loyalty?, Journal of Marketing (63) 1999, pp 33-44.
38. Palmer, J. "Web site usability, design, and performance metrics," Information Systems Research (13:2) 2002, pp 151-167.
39. Parboteeah, D., Valacich, J., and Wells, J. The Influence of Website Characteristics on a Consumer's Urge to Buy Impulsively, Information Systems Research (20:1) 2009, pp 60-78.
40. Rosen, D. E., and Purinton, E. Website design: Viewing the web as a cognitive landscape, Journal of Business Research (57:7) 2004, pp 787-794.
41. Russell, J. A., and Ward, L. M. Environmental psychology, Annual Review of Psychology (33:1) 1982, pp 651-689.
42. Schonfeld, E. "Pinch Media Data Shows The Average Shelf Life Of An iPhone App Is Less Than 30 Days," 2009.
43. Shapiro, A. The Great App Bubble, in: Fastcompany.com, 2010.
44. Song, J., and Zahedi, F. A theoretical approach to web design in e-commerce: a belief reinforcement model, Management Science (51:8) 2005, pp 1219-1235.
45. Stone, B. Quantifying the mobile apps revolution, in: The New York Times, 2009.
46. Voss, K. E., Spangenberg, E. R., and Grohmann, B. Measuring the hedonic and utilitarian dimensions of consumer attitude, Journal of Marketing Research (40:3) 2003, pp 310-320.
47. Wester-Herber, M. Underlying concerns in land-use conflicts--the role of place-identity in risk perception, Environmental Science & Policy (7:2) 2004, pp 109-116.
48. Wu, J. H., and Wang, S. C. What drives mobile commerce?: An empirical evaluation of the revised technology acceptance model, Information & Management (42:5) 2005, pp 719-729.