-
1
-
-
0001790931
-
A customer survey tool: Using the quality sample
-
Barsky, J. D., & Huxley, S. J. (1992). A customer survey tool: Using the quality sample. Cornell Hotel and Restaurant Administration Quarterly, 33(6), 18-25.
-
(1992)
Cornell Hotel and Restaurant Administration Quarterly
, vol.33
, Issue.6
, pp. 18-25
-
-
Barsky, J.D.1
Huxley, S.J.2
-
2
-
-
0030476313
-
Heritage tourism on the west coast of New Zealand
-
Balcar, M. J. O., & Pearce, D. G. (1996). Heritage tourism on the west coast of New Zealand. Tourism Management, 17(3), 203-212.
-
(1996)
Tourism Management
, vol.17
, Issue.3
, pp. 203-212
-
-
Balcar, M.J.O.1
Pearce, D.G.2
-
3
-
-
0000006196
-
Tourism marketing organization in industrial cities-organizations, objectives and urban governance
-
Bramwell, B., & Rawding, L. (1994). Tourism marketing organization in industrial cities-organizations, objectives and urban governance. Tourism Management, 15(6), 425-434.
-
(1994)
Tourism Management
, vol.15
, Issue.6
, pp. 425-434
-
-
Bramwell, B.1
Rawding, L.2
-
4
-
-
0037549165
-
-
(Occasional paper number 27). Canberra: Author.
-
Bureau of Tourism Research. (1998). Cultural tourism in Australia (Occasional paper number 27). Canberra: Author.
-
(1998)
Cultural tourism in Australia
-
-
-
5
-
-
0033031125
-
Developing the heritage tourism product in multi-ethnic cities
-
Caffyn, A., & Lutz, J. (1999). Developing the heritage tourism product in multi-ethnic cities. Tourism Management, 20(2), 213-221.
-
(1999)
Tourism Management
, vol.20
, Issue.2
, pp. 213-221
-
-
Caffyn, A.1
Lutz, J.2
-
6
-
-
0037929191
-
Staged authenticity and heritage tourism
-
Chhabra, D., Healy, R., & Sills, E. (2003). Staged authenticity and heritage tourism. Annals of Tourism Research, 30(3), 702-719.
-
(2003)
Annals of Tourism Research
, vol.30
, Issue.3
, pp. 702-719
-
-
Chhabra, D.1
Healy, R.2
Sills, E.3
-
7
-
-
84907640768
-
-
Perth: Author.
-
Department of Contract and Management Services. (2000). Fremantle Prison. Perth: Author.
-
(2000)
Fremantle Prison
-
-
-
8
-
-
10444259018
-
The role of affective factors on perceived cruise vacation value
-
Duman, T., & Mattila, A. (2005). The role of affective factors on perceived cruise vacation value. Tourism Management, 26(3), 311-323.
-
(2005)
Tourism Management
, vol.26
, Issue.3
, pp. 311-323
-
-
Duman, T.1
Mattila, A.2
-
9
-
-
32044466720
-
Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students' travel behavior
-
Gallarza, M., & Saura, I. (2006). Value dimensions, perceived value, satisfaction and loyalty: An investigation of university students' travel behavior. Tourism Management, 27, 437-452.
-
(2006)
Tourism Management
, vol.27
, pp. 437-452
-
-
Gallarza, M.1
Saura, I.2
-
11
-
-
0023796525
-
Responsible and responsive tourism planning in the community
-
Haywood, K. M. (1988). Responsible and responsive tourism planning in the community. Tourism Management, 9(2), 105-118.
-
(1988)
Tourism Management
, vol.9
, Issue.2
, pp. 105-118
-
-
Haywood, K.M.1
-
12
-
-
84984747061
-
Identifying and responding to challenges posed by urban tourism
-
Haywood, K. M. (1992). Identifying and responding to challenges posed by urban tourism. Tourism Recreation Research, 17(2), 9-23.
-
(1992)
Tourism Recreation Research
, vol.17
, Issue.2
, pp. 9-23
-
-
Haywood, K.M.1
-
13
-
-
84984744751
-
Urban recreation and tourism: physical planning issues
-
Jansen Verbeke, M. (1992). Urban recreation and tourism: physical planning issues. Tourism Recreation Research, 17(2), 33-45.
-
(1992)
Tourism Recreation Research
, vol.17
, Issue.2
, pp. 33-45
-
-
Jansen Verbeke, M.1
-
14
-
-
0033081186
-
Framing the past: time, space and the politics of heritage tourism in Ireland
-
Johnson, N. C. (1999). Framing the past: time, space and the politics of heritage tourism in Ireland. Political Geography, 18, 187-207.
-
(1999)
Political Geography
, vol.18
, pp. 187-207
-
-
Johnson, N.C.1
-
15
-
-
0000030612
-
Promoting tourism in US cities
-
Judd, D. (1995). Promoting tourism in US cities. Tourism Management, 16(3), 175-187.
-
(1995)
Tourism Management
, vol.16
, Issue.3
, pp. 175-187
-
-
Judd, D.1
-
17
-
-
0004052947
-
-
(Ed.). London: International Thomson Business Press.
-
Law, C. M. (Ed.). (1996). Tourism in major cities. London: International Thomson Business Press.
-
(1996)
Tourism in major cities
-
-
Law, C.M.1
-
18
-
-
84907640766
-
Managing supply and demand
-
J. R. McColl-Kennedy (Ed.), Milton, Queensland: John Wiley.
-
Lawley, M., & Dagger, T. (2003). Managing supply and demand. In J. R. McColl-Kennedy (Ed.), Services marketing: A managerial approach. Milton, Queensland: John Wiley.
-
(2003)
Services marketing: A managerial approach.
-
-
Lawley, M.1
Dagger, T.2
-
19
-
-
0032423536
-
Conceptualizing visitor satisfaction management in heritage settings: An exploratory blueprinting analysis of Leeds Castle, Kent
-
Laws, E. (1998). Conceptualizing visitor satisfaction management in heritage settings: An exploratory blueprinting analysis of Leeds Castle, Kent. Tourism Management, 19(6), 545-554.
-
(1998)
Tourism Management
, vol.19
, Issue.6
, pp. 545-554
-
-
Laws, E.1
-
20
-
-
38149144585
-
Market-based product development in heritage tourism
-
Light, D., & Prentice, R. (1994). Market-based product development in heritage tourism. Tourism Management, 15(1), 27-36.
-
(1994)
Tourism Management
, vol.15
, Issue.1
, pp. 27-36
-
-
Light, D.1
Prentice, R.2
-
21
-
-
11444259275
-
Examining customer value perceptions of organizational buyers when sourcing from multiple vendors
-
Liu, A. H., Leach, M. P., & Bernhardt, K. L. (2003). Examining customer value perceptions of organizational buyers when sourcing from multiple vendors. Journal of Business Research, 58(5), 559-568.
-
(2003)
Journal of Business Research
, vol.58
, Issue.5
, pp. 559-568
-
-
Liu, A.H.1
Leach, M.P.2
Bernhardt, K.L.3
-
23
-
-
0344344491
-
Impacts of inner city tourism projects: The case of the International Convention Centre
-
Birmingham, UK. In P. Murphy (Ed.), Chichester: Wiley.
-
Lutz, J., & Ryan, C. (1997). Impacts of inner city tourism projects: The case of the International Convention Centre, Birmingham, UK. In P. Murphy (Ed.), Quality management in urban tourism. Chichester: Wiley.
-
(1997)
Quality management in urban tourism
-
-
Lutz, J.1
Ryan, C.2
-
24
-
-
19544369608
-
Consumers' value judgments: how business travelers evaluate luxury-hotel services
-
February
-
Mattila, A. (1999). Consumers' value judgments: how business travelers evaluate luxury-hotel services. Cornell Hotel and Restaurant Administration Quarterly, February, 40-47.
-
(1999)
Cornell Hotel and Restaurant Administration Quarterly
, pp. 40-47
-
-
Mattila, A.1
-
25
-
-
0345768689
-
Legacy tourism: The search for personal meaning in heritage travel
-
McCain, G., & Ray, N. M. (2003). Legacy tourism: The search for personal meaning in heritage travel. Tourism Management, 24(3), 713-717.
-
(2003)
Tourism Management
, vol.24
, Issue.3
, pp. 713-717
-
-
McCain, G.1
Ray, N.M.2
-
26
-
-
0024470311
-
Heritage management for heritage tourism
-
Millar, S. (1989). Heritage management for heritage tourism. Tourism Management, 10(1), 9-14.
-
(1989)
Tourism Management
, vol.10
, Issue.1
, pp. 9-14
-
-
Millar, S.1
-
27
-
-
0033958826
-
The destination product and its impact on traveler perceptions
-
Murphy, P., Pritchard, M., & Smith, B. (2000). The destination product and its impact on traveler perceptions. Tourism Management, 21, 43-52.
-
(2000)
Tourism Management
, vol.21
, pp. 43-52
-
-
Murphy, P.1
Pritchard, M.2
Smith, B.3
-
28
-
-
0027387566
-
City marketing, image reconstruction and urban regeneration
-
Paddison, R. (1993). City marketing, image reconstruction and urban regeneration. Urban Studies, 30(2), 339-350.
-
(1993)
Urban Studies
, vol.30
, Issue.2
, pp. 339-350
-
-
Paddison, R.1
-
31
-
-
0000024050
-
Clarifying heritage tourism
-
Poria, Y., Reichel, A., & Biran, A. (2001). Clarifying heritage tourism. Annals of Tourism Research, 28(4), 1047- 1049.
-
(2001)
Annals of Tourism Research
, vol.28
, Issue.4
, pp. 1047-1049
-
-
Poria, Y.1
Reichel, A.2
Biran, A.3
-
33
-
-
0013076946
-
Experiential cultural tourism: Museums & the marketing of the new romanticism of evoked authenticity
-
Prentice, R. (2001) Experiential cultural tourism: Museums & the marketing of the new romanticism of evoked authenticity. Museum Management and Curatorship, 19(1), 5-26.
-
(2001)
Museum Management and Curatorship
, vol.19
, Issue.1
, pp. 5-26
-
-
Prentice, R.1
-
34
-
-
0037365352
-
The effects of customer service, branding, and price on the perceived value of local telephone service
-
Ralston, R. (2003). The effects of customer service, branding, and price on the perceived value of local telephone service. Journal of Business Research, 56, 201-213.
-
(2003)
Journal of Business Research
, vol.56
, pp. 201-213
-
-
Ralston, R.1
-
35
-
-
0001710569
-
Consumer perceived value: The development of a multiple item scale
-
Sweeney, J. C, & Soutar, G. N. (2001). Consumer perceived value: The development of a multiple item scale. Journal of Retailing, 77, 203-220.
-
(2001)
Journal of Retailing
, vol.77
, pp. 203-220
-
-
Sweeney, J.C.1
Soutar, G.N.2
-
36
-
-
84907640765
-
Strategic services operations management
-
A. Nankervis, Y. Miyamoto, J. Milton-Smith, & R. Taylor (Eds.), Cambridge: Cambridge University Press.
-
Taylor, R. (2005). Strategic services operations management. In A. Nankervis, Y. Miyamoto, J. Milton-Smith, & R. Taylor (Eds.), The management of services. Cambridge: Cambridge University Press.
-
(2005)
The management of services
-
-
Taylor, R.1
-
37
-
-
78549248303
-
Heritage tourism
-
N. Douglas, N. Douglas & R. Derrett (Eds.),. Brisbane: John Wiley.
-
Trotter, R. (2001). Heritage tourism. In N. Douglas, N. Douglas & R. Derrett (Eds.), Special interest tourism. Brisbane: John Wiley.
-
(2001)
Special interest tourism
-
-
Trotter, R.1
-
38
-
-
0011909720
-
Measuring customerperceived value in business markets: A prerequisite for marketing strategy development and implementation
-
Ulaga, W., & Chacour, S. (2001). Measuring customerperceived value in business markets: A prerequisite for marketing strategy development and implementation. Industrial Marketing Management, 30, 525-540.
-
(2001)
Industrial Marketing Management
, vol.30
, pp. 525-540
-
-
Ulaga, W.1
Chacour, S.2
-
39
-
-
0031536393
-
Customer value: The next source for competitive advantage
-
Woodruff, R. (1997). Customer value: The next source for competitive advantage. Journal of the Academy of Marketing Science, 25(2), 139-153.
-
(1997)
Journal of the Academy of Marketing Science
, vol.25
, Issue.2
, pp. 139-153
-
-
Woodruff, R.1
-
41
-
-
0002667763
-
Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence
-
Zeithaml, V. (1988). Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence. Journal of Marketing, 52, 2-22.
-
(1988)
Journal of Marketing
, vol.52
, pp. 2-22
-
-
Zeithaml, V.1
|