Privacy policies in web sites of portuguese municipalities: An empirical study

Advances in Intelligent Systems and Computing

Volumn 206 AISC, Issue , 2013, Pages 87-96

  Dias, Gonçalo Paiva ^a,c   Gomes, Hélder ^a,d   Zúquete, André ^b,d  

^a UNIVERSITY OF AVEIRO   (Portugal)

^b UNIVERSITY OF AVEIRO   (Portugal)

^c Campus Universitário de Santiago   (Portugal)

^d UNIVERSITY OF AVEIRO   (Portugal)

Author keywords

e government; local government; Portugal; privacy; security

Indexed keywords

DATA PRIVACY; GOVERNMENT DATA PROCESSING; INFORMATION SYSTEMS; WEBSITES;

CONTENT ANALYSIS; E-GOVERNMENT; EMPIRICAL STUDIES; LOCAL GOVERNMENT; PORTUGAL; PRIVACY POLICIES; PRIVACY POLICY STATEMENTS; SECURITY;

PUBLIC POLICY;

EID: 84876224182     PISSN: 21945357     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-36981-0_9     Document Type: Conference Paper

References (29)

1. Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995. Official Journal of the European Communities, L 281, November 23, pp. 31-50 (1995)
2. Lei no. 67/98, Lei da Proteção de Dados Pessoais. Diário da República, 247, Série A, October 26, pp. 5536-5546 (1998)
3. Peterson, D., Meinert, D., Criswell II, J., Crossland, M.: Consumer trust: privacy policies and third-party seals. Journal of Small Business and Enterprise Development 14(4), 654-669 (2007)
4. Arcand, M., Nantel, J., Arles-Dufour, M., Vincent, A.: The impact of reading a web site's privacy statement on perceived control over privacy and perceived trust. Online Information Review 31(5), 661-681 (2007)
5. West, D.M.: Global e-Government 2007. Center for Public Policy, Brown University (2007)
6. Moon, M.J.: The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review 62(4), 424-433 (2002)
7. Edmiston, K.D.: State and Local e-Government: Prospects and Challenges. The American Review of Public Administration 33, 20-45 (2003)
8. Dias, G.P., Rafael, J.A.: A Simple Model and a Distributed Architecture for Realizing One-Stop e-Government. Electronic Commerce Research and Applications 6(1), 81-90 (2007)
9. Otjacques, B., Hitzelberger, P., Feltz, F.: Interoperability of e-Government Information Systems: Issues of Identification and Data Sharing. Journal of Management Information Systems 23(4), 29-51 (2007)
10. Warkentin, M., Gefen, D., Pavlou, P.A., Rose, G.M.: Encouraging Citizen Adoption of e-Government by Building Trust. Electronic Markets 12, 157-162 (2002)
11. Carter, L., Bélanger, F.: The Utilization of e-Government Services: Citizen Trust, Innovation and Acceptance Factors. Information Systems Journal 15, 5-25 (2005)
12. Thompson, S.H.T., Srivastava, S.C., Jiang, L.: Trust and Electronic Government Success: An Empirical Study. Journal of Management Information Systems 25, 99-132 (2008)
13. Dias, G.P., Moreira, J.M.: Transparency, corruption and ICT (illustrated with Portuguese cases). In: Transparency, Information and Communication Technology: Social Responsibility and Accountability in Business and Education, pp. 151-162. Philosophy Documentation Center, Charlottesville (2008)
14. Simões, M.J., Santos, D.: Challenges in the Digital Cities and Regions in Portugal. In: Collaboration and Knowledge Economy: Issues, Applications, Case Studies. IOS Press, Amsterdam (2008)
15. Tavares, M.: The use of Cybergenres as a Communication and Knowledge Management Process in Local Government. In: Proc. of the 26th ACM International Conference on Design of Communication, pp. 283-284. ACM, New York (2008)
16. Gomes, R., Ribeiro, J.: Use of Web Services in E-Government Information Systems - A Case Study. In: Proc. of the 2009 International Conference on Information Management and Engineering, pp. 475-480. IEEE Comuter Soc., Los Alamitos (2009)
17. Dias, G.P., Narciso, T.: Analysis of the potential for organizational interoperability improvement in local government. In: Proc. of the 5th Iberian Conference on Information Systems and Technologies, pp. 167-172. AISTI, Rio Tinto (2010)
18. Santinha, G., Castro, E.A.: Creating More Intelligent Cities: The Role of ICT in Promoting Territorial Governance. Journal of Urban Technology 17(2), 77-98 (2010)
19. Dias, G.P.: Local e-Government Information and Service Delivery: A survey of municipal websites in Portugal. In: Proc. of the 6th Iberian Information Systems and Technologies Conference, vol. 1, pp. 98-103. AISTI, Rio Tinto (2011)
20. Aleixo, C., Nunes, M., Isaias, P.: Usability and Digital Inclusion: Standards and Guidelines. International Journal of Public Administration 35(3), 221-239 (2012)
21. Almeida, F.B., Tomé, P.R.P.: e-Government Local Analysis and Evaluation of Municipalities in the district of Viseu. In: Proc. of the 7th Iberian Conference on Information Systems and Technologies, pp. 253-258. AISTI, Rio Tinto (2012)
22. Miranda, F.J., Sanguino, R., Bañegil, T.M.: Quantitative assessment of European municipal web sites: Development and use of an evaluation tool. Internet Research 19(4), 425-441 (2009)
23. Tolley, A., Mundy, D.: Towards workable privacy for UK eGovernment on the web. International Journal of Electronic Governance 2(1), 74-88 (2009)
24. Alhomod, S.M., Shafi, M.M.: Privacy Policy in E Government Websites: A Case Study of Saudi Arabia. Computer and Information Science 5(2), 88-93 (2012)
25. McRobb, S., Rogerson, S.: Are they really listening?: An investigation into published online privacy policies at the beginning of the third millennium. Information Technology & People 17(4), 442-461 (2004)
26. Pollach, I.: Privacy Statements as a Means of Uncertainty Reduction in WWW Interactions. In: Clarke, S. (ed.) End-User Computing: Concepts, Methodologies, Tools, and Applications, pp. 188-208 (2008)
27. Robles-Estrada, C., Vargas-Barraza, J.A., del C. Sepúlveda- Núñez, M.D.: Are Privacy Issues Important in Mexican Online Markets? An Empirical Investigation into Published Online Privacy Statements of Mexican Web Sites. In: BLED 2006 Proceedings (2006)
28. Beldad, A.D., de Jon, M., Steehouder, M.F.: When the bureaucrat promises to safeguard your online privacy: Dissecting the contents of privacy statements on Dutch municipal websites. Government Information Quarterly 26(4), 559-566 (2009)
29. Heeks, R., Bailur, S.: Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice. Government Information Quarterly 24, 243-265 (2007)