Quantitative assessment of European municipal web sites: Development and use of an evaluation tool

Internet Research

Volumn 19, Issue 4, 2009, Pages 425-441

  Miranda, Francisco Javier ^a   Sanguino, Ramón ^a   Bañegil, Tomás M ^a  

^a UNIVERSITY OF EXTREMADURA   (Spain)

Author keywords

Europe; Internet; Local government; Worldwide web

Indexed keywords

EID: 70349645105     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662240910981380     Document Type: Article

References (37)

1. Bauer, C. and Scharl, A. (2000), Quantitative evaluation of web site content and structure, Internet Research: Electronic Networking Applications and Policy, Vol. 10 No. 1, pp. 31-43.
2. Boyd, A. (2002), The goals, questions, indicators, measures (GQIM) approach to the measurement of customer satisfaction with e-commerce web sites, Aslib Proceedings, Vol. 54 No. 3, pp. 177-87.
3. Buenadicha, M., Chamorro, A., Miranda, F.J. and González, O.R. (2001), A new web assessment index: Spanish universities analysis, Internet Research: Electronic Networking Applications and Policy, Vol. 11 No. 3, pp. 226-34.
4. Cullen, R. and Houghton, C. (2000), Democracy online: an assessment of New Zealand government web sites, Government Information Quarterly, Vol. 17 No. 3, pp. 243-67.
5. de Jong, M. and Lentz, L. (2006), Scenario evaluation of municipal web sites: development and use of an expert-focused evaluation tool, Government Information Quarterly, Vol. 23, pp. 191-206.
6. Evans, J.R. and King, V.E. (1999), Business-to-business marketing and the world wide web: planning, managing and assessing web sites, Industrial Marketing Management, Vol. 28, pp. 343-58.
7. Ho, J. (1997), Evaluating the world wide web: a global study of commercial sites, Journal of Computer Mediated Communication, Vol. 3 No. 1.
8. Hoffman, D.L. and Novak, T.P. (1996), Marketing in hypermedia computer mediated environments: conceptual foundations, Journal of Marketing, Vol. 60, July, pp. 50-68.
9. Holzer, M. and Kim, S. (2004), Digital governance in municipalities world wide: an assessment of municipal web sites throughout the world, National Center for Public Productivity (Global e-Policy e-Government Institute at www.gepegi.org).
10. Huizingh, E. (2000), The content and design of web sites: an empirical study, Information and Management, Vol. 37, pp. 123-34.
11. Kaylor, C.H., Deshazo, R. and Van Eck, D. (2001), Gauging e-government: a report on implementing services among American cities, Government Information Quarterly, Vol. 18, pp. 293-307.
12. Liu, C., Arnett, K., Capella, L. and Beatty, R. (1997), Websites of the Fortune 500 Companies: facing customers through home pages, Information and Management, Vol. 31, pp. 335-45.
13. Miranda, F.J. and Bañegil, T.M. (2004), Quantitative evaluation of commercial web sites: an empirical study of Spanish firms, International Journal of Information Management, Vol. 24 No. 4, pp. 313-8.
14. Miranda, F.J., Cortés, R. and Barriuso, C. (2006), Quantitative evaluation of e-banking web sites: an empirical study of Spanish banks, The Electronic Journal Information Systems Evaluation, Vol. 9 No. 2, pp. 73-82.
15. Moon, M.J. (2002), The evolution of e-government among municipalities: rhetoric or reality?, Public Administration Review, Vol. 62 No. 4, pp. 424-33.
16. Moon, M.J. and deLeon, P. (2001), Municipal reinvention: municipal values and diffusion among municipalities, Journal of Public Administration Research and Theory, Vol. 11 No. 3, pp. 327-52.
17. Murray, M. (1997), Evaluating web impact: the death of the highway metaphor, Direct Marketing, Vol. 59, pp. 36-9.
18. Musso, J., Weare, C. and Hale, M. (2000), Designing web technologies for local governance reform: good management or good democracy, Political Communication, Vol. 17 No. 1, pp. 1-19.
19. Muylle, S., Moenaert, R. and Despontin, M. (1998), Introducing web site user satisfaction: an integration of a qualitative pilot study with related MIS research, working paper, Owen Graduate School of Management, Vanderbilt University, Nashville.
20. Palmer, J.W. (2002), Website usability, design, and performance metrics, Information Systems Research, Vol. 13 No. 2, pp. 151-67.
21. Selz, D. and Schubert, P. (1997), Web assessment: a model for the evaluation and the assessment of successful electronic commerce applications, Electronic Markets, Vol. 7 No. 3, pp. 46-8.
22. Simeon, R. (1999), Evaluating domestic and international web site strategies, Internet Research: Electronic Networking Applications and Policy, Vol. 9 No. 4, pp. 297-308.
23. van der Merwe, R. and Bekker, J. (2003), A framework and methodology for evaluating e-commerce web sites, Internet Research: Electronic Networking Applications and Policy, Vol. 13 No. 5, pp. 330-41.
24. Weare, C., Musso, J. and Hale, M. (1999), Electronic democracy and the diffusion of municipal web pages in California, Administration and Society, Vol. 31 No. 1, pp. 3-27.
25. West, D.M. (2000), Assessing e-government: the internet, democracy, and service delivery, State and Federal Governments, available at: www.insidepolitics.org/egovtreport00.html
26. West, D.M. (2001), WMRC global e-government survey, October, 2001, available at: www.insidepolitics.org/egovt01int.html
27. Young, D. and Benamati, J. (2000), Difference in public web sites: the current state of large US firms, Journal of Electronic Commerce Research, Vol. 1 No. 3.
28. AECE (2000), Tercer studio sobre Comercio Electrónico en España, available at: www.aece.es.
29. Cheung, W.M. and Huang, W. (2002), An investigation of commercial usage of the world wide web: a picture from Singapore, International Journal of Information Management, Vol. 22, pp. 377-88.
30. Christopher, D. (1997), Sites lacking good information design, available at: www.netb2b.com, article 1, September 14, pp. 1-3.
31. Fink, D. and Laupase, R. (2000), Perceptions of web site design characteristics: a Malasyan/Australian comparison, Internet Research: Electronic Networking Applications and Policy, Vol. 10 No. 41, pp. 44-55.
32. Gromov, G.R. (2000), available at: www.internetvalley.com/intvalstat.html
33. Ligos, M. (1998), Getting real world results in cyberspace: can you measure the effects of a web site?, Sales and Marketing Management, Vol. 150, p. 71.
34. Misic, M. and Johnson, K.L. (1999), Benchmarking: a tool for web site evaluation and improvement, Internet Research: Electronic Networking Applications and Policy, Vol. 9 No. 5, pp. 383-92.
35. OCLC Research Project: Measures Scope of the Web (1999), available at: www.oclc.org
36. Olsina, L., Godoy, D., Lafuente, G.J. and Rossi, G. (1999), Specifying quality characteristics and attributes for web sites, First ICSE Workshop on Web Engineering, Los Angeles, USA.
37. Vijayan, P. and Shanmugam, B. (2003), Service quality evaluation of internet banking in Malaysia, Journal of Internet Banking and Commerce, Vol. 8 No. 1, p. June.