Virtual users support forum: Do community members really want to help you?

Cyberpsychology, Behavior, and Social Networking

Volumn 16, Issue 4, 2013, Pages 285-292

  Gabbiadini, Alessandro ^a   Mari, Silvia ^a   Volpato, Chiara ^a  

^a UNIVERSITY OF MILANO BICOCCA   (Italy)

Author keywords

[No Author keywords available]

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; BEHAVIOR; COOPERATION; DEMOGRAPHY; FACTORIAL ANALYSIS; FEMALE; HUMAN; INTERNET; INTERPERSONAL COMMUNICATION; MALE; MIDDLE AGED; PSYCHOLOGICAL MODEL; SOCIAL NETWORK; SOCIAL SUPPORT;

ADOLESCENT; ADULT; COMMUNICATION; FACTOR ANALYSIS, STATISTICAL; FEMALE; HELPING BEHAVIOR; HUMANS; INTENTION; INTERNET; MALE; MIDDLE AGED; MODELS, PSYCHOLOGICAL; RESIDENCE CHARACTERISTICS; SOCIAL NETWORKING; SOCIAL SUPPORT;

EID: 84876151039     PISSN: 21522715     EISSN: 21522723     Source Type: Journal    
DOI: 10.1089/cyber.2012.0412     Document Type: Article

References (43)

1. Ma M, Agarwal R. Through a glass darkly: information technology design, identity verification, and knowledge contribution in online communities. Information Systems Research 2007; 18:42-67.
2. Bagozzi RP, Dholakia UM. Intentional social action in virtual communities. Journal of Interactive Marketing 2002; 16:2-21.
3. Wang CC, Cheng YL. Knowledge contribution in the online virtual community: capability and motivation. Lecture Notes in Computer Science 2006; 4092:442-453.
4. Wang S, Noe RA. Knowledge sharing: a review and directions for future research. Human Resource Management Review 2010; 20:115-131.
5. Wasko MM, Faraj S. Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly 2005; 29:35-57.
6. Bafoutsou G, Mentzas G. Review and functional classification of collaborative systems. International Journal of Information Management 2002; 22:281-305.
7. Tsai EHT, Bagozzi RP. Contribution behavior in virtual communities: cognitive, emotional and social influences. MIS Quarterly (in press).
8. Bagozzi RP. On the concept of intentional social action in consumer behavior. Journal of Consumer Research Policy 2000; 27:388-396.
9. Bratman ME. (1999) Faces of intention. Cambridge, UK: Cambridge University Press.
10. Gilbert M. (1989) On social facts. New York: Routledge.
11. Searle J. (1990) Collective intentions and actions. In Cohen P, Morgan J, Pollack M, eds. Intentions in communication. Cambridge, MA: MIT Press, pp. 401-415.
12. Tuomela R. We will do it, an analysis of group-intentions. Philosophy and Phenomenological Research 1991; 51:249-277.
13. Tuomela R. (1995). The importance of us: a philosophical study of basic social notions. Stanford: Stanford University Press.
14. Bratman ME. Shared intention. Ethics 1993; 104:97-113.
15. Tuomela R. (2007) The philosophy of sociality. Oxford, UK: Oxford University Press.
16. Bagozzi RP, Dholakia UM, Pearo L. Antecedents and consequences of online social interactions. Media Psychology 2007; 9:77-114.
17. Bagozzi RP, Dholakia UM. Antecedents and purchase consequences of customer participation in small group brand communities. International Journal of Research in Marketing 2006; 23:45-61.
18. Bagozzi RP, Dholakia UM, Mookerjee A. Individual and group bases of social influence in online environments. Media Psychology 2006; 8:95-126.
19. Ajzen I. The theory of planned behavior. Organizational Behavior and Human Decision Processes 1991; 50:179-211.
20. Armitage CJ, Conner M. Efficacy of the theory of planned behaviour: a meta-analytic review. British Journal of Social Psychology 2001; 40:471-499.
21. Eagly AH, Chaiken S. (1993) The psychology of attitudes. Fort Worth, TX: Harcourt Brace Jovanovich.
22. Nielsen J. (2006, 20-05-2011). Participation inequality: encouraging more users to contribute. www.useit.com/alert box/participation-inequality.html (accessed July 10, 2012).
23. Kramer RM, Brewer MB, Hanna B. (1996) Collective trust and collective action. In Kramer RM, Tyler TR, eds. Trust in organizations: frontiers of theory and research. Thousand Oaks, CA: Sage, pp. 357-389.
24. Kollock P. (1998) Transforming social dilemmas: group identity and cooperation. In: Denielson P, eds. Modeling Rational and Moral Agents. Oxford, UK: Oxford University Press, pp. 185-209.
25. Kuhlman DM, Brown C, Teta P. (1992) Cooperation, individualism, and competition as moderators of verbal and social orientation interpretations of cooperation and defection in social dilemmas. In Messick DM, Wilke H, Liebrand WBG, eds. Social dilemmas: theoretical issues and research findings. Oxford, England: Pergamon Press, pp. 111-132.
26. Tuomela R. On the structural aspects of collective action and free-riding. Theory and Decision 1992; 32:165-202.
27. Gabbiadini A, Mari S, Volpato C. Internet come strumento di ricerca: linee guida per la creazione di web survey. Psicologia Sociale 2011; 2:237-258.
28. Perugini M, Bagozzi RP. The role of desires and anticipated emotions in goal-directed behaviours: broadening and deepening the theory of planned behaviour. British Journal of Social Psychology 2001; 40:79-98.
29. Capozza D, Brown R, Aharpour S, et al. (2006) A comparison of motivational theories of identification. In Brown R, Capozza D, eds. Social identities: motivational, emotional, cultural influences. Hove, UK: Psychology Press, pp. 51-72.
30. Bagozzi RP, Lee K. Multiple routes for social influence: the role of compliance, internalization, and social identity. Social Psychology Quarterly 2002; 65:226-247.
31. Markoczy L. Utilitarians are not always fair and the fair are not always utilitarian: distinct motives for cooperation. Journal of Applied Social Psychology 2007; 37:1931-1955.
32. Jöreskog KG, Sörbom D. (2006) LISREL for Windows. Lincolnwood, IL: Scientific Software International, Inc.
33. Bagozzi RP, Heatherton TF. A general approach to representing multifaceted personality constructs: application to state self-esteem. Structural Equation Modeling 1994; 1:35-67.
34. Hu L, Bentler PM. Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Structural Equation Modeling 1999; 1:51-55.
35. Kline RB. (1998) Principles and practice of structural equation modeling. New York: Guilford.
36. Dholakia UM, Bagozzi RP. Open source software user communities: a study of participation in Linux user groups. Management Science 2006; 52:1099-1115.
37. Bock GW, Zmud RW, Kim YG, et al. Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly 2005; 29:87-111.
38. Dholakia UM, Bagozzi RP, Pearo L. A social influence model of consumer participation in network and small group based virtual communities. International Journal of Research in Marketing 2004; 21:241-263.
39. Sutton S. Predicting and explaining intentions and behavior: how well are we doing? Journal of Applied Social Psychology 1998; 28:1317-1328.
40. Wright JA, Velicer WF, Prochaska JO. An analysis of the predictive power of the transtheoretical model of behavior change applied to dietary fat intake. Health Educational Research 2009; 24:224-236.
41. Capozza D, Mari S, Falvo R. Intentions of reducing or eliminating one's own alcohol consumption in adolescents. New Review of Social Psychology 2003; 2:332-342.
42. Mari S, Capozza D, Falvo R, et al. Dieta Mediterranea vs. dieta Tradizionale: la scelta di uno stile alimentare nel contesto italiano. Ricerche di Psicologia 2007; 3:33-62.
43. Richetin J, Conner M, Perugini M. Not Doing is not the opposite of Doing: implications for attitudinal models of behavioral prediction. Personality and Social Psychology Bulletin 2001; 37:40-54.