Expectations, disconfirmation, and citizen satisfaction with the US federal government: Testing and expanding the model

Journal of Public Administration Research and Theory

Volumn 23, Issue 2, 2013, Pages 289-305

  Morgeson III , Forrest V ^a  

^a American Customer Satisfaction Index ^*  (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84875746321     PISSN: 10531858     EISSN: 14779803     Source Type: Journal    
DOI: 10.1093/jopart/mus012     Document Type: Article

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