An importance-performance analysis of sustainability factors for long-term strategy planning in Slovenian hotels

Journal of Sustainable Tourism

Volumn 21, Issue 3, 2013, Pages 487-504

  Cvelbar, Ljubica Knežević ^a   Dwyer, Larry ^b  

^a UNIVERSITY OF LJUBLJANA   (Slovenia)

^b UNIVERSITY OF NEW SOUTH WALES   (Australia)

Author keywords

importance performance analysis; Slovenia; sustainable development; TBL reporting

Indexed keywords

INDUSTRIAL PERFORMANCE; SERVICE SECTOR; STRATEGIC APPROACH; SUSTAINABILITY; SUSTAINABLE DEVELOPMENT;

SLOVENIA;

EID: 84875308267     PISSN: 09669582     EISSN: 17477646     Source Type: Journal    
DOI: 10.1080/09669582.2012.713965     Document Type: Article

References (61)

1. Abalo, P. J., Varela, M. J. and Rial, B. A. 2006. Importance-performance analysis for services management. Psicothema, 18(4): 730-737.
2. Adobor, H. 2006. Inter-firm collaboration: Configuration and dynamics. Competitiveness Review, 16(2): 122-135. doi:10.1108/10595420610760851
3. Agency of the Republic of Slovenia for Public and Legal Records and Services (ARSPLRS). 2011. Annual reports-2009 Retrieved from ARSPLRS web site http://www.aijpes.si
4. Archel, P., Fernández, M. and Larringa, C. 2008. The organisational and operational boundaries of triple bottom line reporting: A survey. Environmental Management, 41(1): 106-117. doi:10.1007/s00267-007-9029-7
5. Assaf, A., Josiassen, A. and Knežević Cvelbar, L. 2012. Does triple bottom line (TBL) reporting improve hotel performance?. International Journal of Hospitality Management, 31(2): 307-630. doi:10.1016/j.ijhm.2011.12.001
6. Assaf, A. and Knežević Cvelbar, L. 2010. The performance of the Slovenian hotel industry: Evaluation post-privatisation. International Journal of Tourism Research, 12(5): 462-471.
7. Assaf, A. and Knežević Cvelbar, L. 2011. Privatization, market competition, international attractiveness, management tenure and hotel performance: Evidence from Slovenia. International Journal of Hospitality Management, 30(2): 391-397. doi:10.1016/j.ijhm.2010.03.012
8. Bohdanowicz, P. 2003. A study of environmental impacts, environmental awareness and pro-ecological initiatives in the hotel industry, Stockholm: KTH Energy Technology, Sustainable Building Systems Group.
9. Bohdanowicz, P. 2005. European hoteliers' environmental attitudes: Greening the business. Cornell Hotel and Restaurant Administration Quarterly, 46(2): 188-204. doi:10.1177/0010880404273891
10. Bohdanowicz, P. 2007. A case study of Hilton environmental reporting as a tool of corporate social responsibility. Tourism Review International, 11(2): 115-131. doi:10.3727/154427207783948937
11. Bohdanowicz, P. and Zientara, P. 2008. Corporate social responsibility in hospitality: Issues and implications. A case study of Scandic. Scandinavian Journal of Hospitality and Tourism, 8(4): 271-293. doi:10.1080/15022250802504814
12. Bohdanowicz, P. and Zientara, P. 2009. Hotel companies' contribution to improving the quality of life of local communities and the well-being of their employees. Tourism and Hospitality Research, 9(2): 147-158. doi:10.1057/thr.2008.46
13. Bohdanowicz, P., Zientara, P. and Novotna, E. 2011. International hotel chains and environmental protection: An analysis of Hilton's we care! programme (Europe, 2006-2008). Journal of Sustainable Tourism, 19(6): 797-816. doi:10.1080/09669582.2010.549566
14. Choi, H. and Sirakaya, E. 2006. Sustainability indicators for managing community tourism. Tourism Management, 27(6): 1274-1289. doi:10.1016/j.tourman.2005.05.018
15. Darcy, S., Cameron, B. and Pegg, S. 2010. Accessible tourism and sustainability: A discussion and case study. Journal of Sustainable Tourism, 18(4): 515-537. doi:10.1080/09669581003690668
16. de Brentani, U. 1995. New industrial service development: Scenarios for successful failure. Journal of Business Research, 32(2): 93-103. doi:10.1016/0148-2963(93)00040-8
17. Deegan, C. 2007. Social accounting research: An Australasian perspective. Accounting Forum, 31(1): 73-89. doi:10.1016/j.accfor.2006.11.001
18. Dwyer, L. 2005. Relevance of triple bottom line reporting to achievement of sustainable tourism: A scoping study. Tourism Review International, 9(1): 79-94. doi:10.3727/154427205774791726
19. Dwyer, L. and Kemp, S. 2004. Closure of an ecolodge: A failure of strategic management?. Journal of Pacific Studies, 26(1-2): 51-75.
20. Dwyer, L., Knežević Cvelbar, L., Edwards, D. and Mihalic, T. 2011. Fashioning a destination tourism future: The case of Slovenia. Tourism Management, 33(2): 305-316. doi:10.1016/j.tourman.2011.03.010
21. EC TSG. 2007. Action for more sustainable European tourism, Brussels: Author.
22. Edwards, W. and Newman, J. R. 1982. Multiattribute evaluation, Beverly Hills, CA: Sage Publications.
23. Elkington, J. 1998. Cannibals with forks: The triple bottom line of 21st century business, Stony Creek, CT: New Society Publishers Ltd.
24. Enright, M. J. and Newton, J. 2004. Tourism destination competitiveness: A quantitative approach. Tourism Management, 25(6): 777-788. doi:10.1016/j.tourman.2004.06.008
25. Enz, C. A. and Siguaw, J. A. 1999. Best hotel environmental practices. Cornell Hotel and Restaurant Administration Quarterly, 40(5): 72-77.
26. Evans, M. R. and Chon, K. 1989. Formulating and evaluating tourism policy using importance-performance analysis. Hospitality Education and Research Journal, 13(3): 203-213. doi:10.1177/109634808901300320
27. Garay, L. and Font, X. 2012. Doing good to do well? Corporate social responsibility reasons, practices and impacts in small and medium accommodation enterprises. International Journal of Hospitality Management, 31: 329-337. doi:10.1016/j.ijhm.2011.04.013
28. Gilkison, B. 1999. Accounting for clean green environment: Obligation and opportunities for New Zealand businesses and their accountants, Nelson: Anchor Press Limited.
29. Go, F. and Zhang, W. 1997. Applying importance-performance analysis to Beijing as an international meeting destination. Journal of Travel Research, 35(4): 42-49.
30. Han, H., Hsu, J. and Sheu, C. 2010. Application of the theory of planned behavior to green hotel choice: Testing the effect of environmental friendly activities. Tourism Management, 31(3): 325-334. doi:10.1016/j.tourman.2009.03.013
31. Ho, L. and Taylor, M. E. 2007. An empirical analysis of triple bottom-line reporting and its determinants: Evidence from the United States and Japan. Journal of International Financial Management and Accounting, 18(2): 123-150. doi:10.1111/j.1467-646X.2007.01010.x
32. Hudson, S., Hudson, P. and Miller, G. A. 2004. The measurement of service quality in the tour operating sector: A methodological comparison. Journal of Travel Research, 42(3): 305-312. doi:10.1177/0047287503258839
33. Ireland, R. D., Hitt, M. and Vaidyanath, D. 2002. Alliance management as a source of competitive advantage. Journal of Management, 28(3): 413-446. doi:10.1177/014920630202800308
34. Lamberton, G. 2005. Sustainability accounting-a brief history and conceptual framework. Accounting Forum, 29(1): 7-26. doi:10.1016/j.accfor.2004.11.001
35. Manaktola, K. and Jauhari, V. 2007. Exploring consumer attitude and behaviour towards green practices in the lodging industry in India. International Journal of Contemporary Hospitality Management, 19(5): 364-377. doi:10.1108/09596110710757534
36. Manning, T. 1999. Indicators of tourism sustainability. Tourism Management, 20(2): 179-181. doi:10.1016/S0261-5177(98)00084-3
37. Martilla, J. A. and James, J. C. 1977. Importance-performance analysis. Journal of Marketing, 41(1): 77-79. doi:10.2307/1250495
38. Mihalič, T. Presented at the WTO Regional Conference for Europe, Czech Republic. Implementation of environmental management in Slovenian hotels through eco labels,
39. Mihalič, T, Knežević Cvelbar, L. and Žabkar, V. 2011. "Emprirična študija o spremljanju uspešnosti poslovanja v slovenskem hotelirstvu [Empirical study on measuring hotel performance in Slovenia]". In Oblikovanje modela uspešnosti poslovanja hotelskih podjetij [Developing the hotel performance model] Edited by: Mihalič, T. 4-12. Retrieved from Ministry of Economy website:http://www.mg.gov.si/si/delovna_podrocja/turizem/ciljno_raziskovalni_projekti/
40. Mihalič, T., Zabkar, V. and Knežević Cvelbar, L. 2012. A hotel sustainability business model: Evidence from Slovenia. Journal of Sustainable Tourism, 20(5): 701-719. doi:10.1080/09669582.2011.632092
41. Miller, G. and Twining-Ward, L. 2005. Sustainable tourism transition: The challenge of developing and using indicators, Wallingford: CABI International.
42. Ministry of Economy (Directorate for Tourism). 2010. Activities for more sustainable tourism developement Retrieved from Ministry of Economy website http://www.mg.gov.si/si/delovna_podrocja/turizem/trajnostni_in_regionalni_razvoj/
43. Noursis, M. J. 1994. SPSS professional statistics 6.1, Chicago, IL: SPSS, Inc.
44. Nunnally, J. C. 1978. Psychometric theory, 2nd ed., New York: McGraw-Hill.
45. O'Donovan, G. and Gibson, K. 2007. Corporate governance and environmental reporting: An Australian study. Corporate Governance: An International Review, 15(5): 944-956. doi:10.1111/j.1467-8683.2007.00615.x
46. Oh, H. 2001. Revisiting importance-performance analysis. Tourism Management, 22(6): 617-627. doi:10.1016/S0261-5177(01)00036-X
47. Oh, H. and Parks, S. C. 1997. Customer satisfaction and service quality: A critical review of the literature and research implications for the hospitality industry. Hospitality Research Journal, 20(3): 35-64.
48. Papatheodorou, A., Rosselló, J. and Xiao, H. 2010. Global economic crisis and tourism: Consequences and perspectives. Journal of Travel Research, 49(1): 39-45. doi:10.1177/0047287509355327
49. Roberts, S. and Tribe, J. 2008. Sustainability indicators for small tourism enterprises-An exploratory perspective. Journal of Sustainable Tourism, 16(5): 575-594.
50. Sauvante, M. 2001. The triple bottom line: A boardroom guide. Directors Monthly, 25(11): 1-6.
51. Sibila Lebe, S., Milfelner, B., Cvikl, H., Šarotar Žižek, S. and Treven, S. 2009. Postavitev sodobnega modela upravljanja s človeškimi viri za področje turizma [HRM development in Slovene tourism] Retrieved from Ministry of Economy website:http://www.mg.gov.si/si/delovna_podrocja/turizem/ciljno_raziskovalni_projekti/
52. Slovenian Tourism Board (STB). 2011. Slovenia GREEN guidelines for destinations and hotels Retrieved from STB website http://www.slovenia.info/si/Zelena-dejstva.htm?ps_aktivnosti_eko=0&lng=1
53. Statistical Office of Republic of Slovenia (SORS). 2010. Economic statistics: Average salary by the industry (Annual Report 2010), Ljubljana: Author. Retrieved from SORS website http://www.stat.si/
54. Statistical Office of Republic of Slovenia (SORS). 2011. Tourism statistics (Annual Report 2010), Ljubljana: Author. Retrieved from SORS website http://www.stat.si/pxweb/Dialog/Saveshow.asp
55. Turley, G. and Luke, P. 2010. Transition economics: Two decades, Abingdon: Routledge.
56. UNEP & UNWTO. 2005. Making tourism more sustainable: A guide for policy makers, Madrid: World Tourism Organisation.
57. UNWTO. 2004. Indicators of sustainable development for tourism destinations: A guidebook, Madrid: World Tourism Organization.
58. USALI. 2006. Uniform system of accounts for the lodging industry (10th ed.), Lansing, MI: The Financial Management Committee of the American Hotel and Lodging Association.
59. Vanclay, F. 2004. The triple bottom line and impact assessment: How do TBL, EIA, SIA, SEA and EMS relate to each other?. Journal of Environmental Assessment Policy and Management, 6(3): 265-288. doi:10.1142/S1464333204001729
60. WTTC-(World Travel and Tourism Council). 2010, July. Tourism impact data and forecast Retrieved from: http://www.wttc.org/index.php?LANG=eng
61. Zhang, H. Q. and Chow, I. 2004. Application of importance-performance model in tour guides performance: Evidence from mainland Chinese outbound visitors in Hong Kong. Tourism Management, 25(1): 81-91. doi:10.1016/S0261-5177(03)00064-5