Closure vs. structural holes: How social network informationand culture affect choice of collaborators

Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Volumn , Issue , 2013, Pages 5-17

  Gao, Ge ^a   Hinds, Pamela ^b   Zhao, Chen ^c  

^a Department of Obstetrics Gynecology   (United States)

^b Stanford University   (United States)

^c MICROSOFT   (United States)

Author keywords

Closure; Guanxi; National culture; Social network sites (SNS); Structural holes; Willingness to collaborate

Indexed keywords

CLOSURE; GUANXI; NATIONAL CULTURES; SOCIAL NETWORK SITES( SNS); STRUCTURAL HOLES; WILLINGNESS TO COLLABORATE;

COMPUTER SUPPORTED COOPERATIVE WORK; INTERACTIVE COMPUTER SYSTEMS; SOCIAL ASPECTS;

SOCIAL NETWORKING (ONLINE);

EID: 84874864926     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/2441776.2441781     Document Type: Conference Paper

References (43)

1. Adler, P.S. and Kwon, S.W. Social capital: Prospects for a new concept. Academy of Management Review 27, 1 (2002), 17-40.
2. Alston, J.P. Wa, Guanxi, and Inhwa: Managerial principles in Japan, China, and Korea. Business Horizons 32, 2 (1989), 26-31.
3. Balakrishnan, A.D., Fussell, S.R. and Kiesler, S. Do visualization improve synchronous remote collaboration? In Proc. of CHI 2008, ACM Press (2008), 1227-1236.
4. Bian, Y.J. Bring strong ties back in: Indirect ties, network bridges, and job searches in China. American Sociological Research 62, 3 (1997), 366-385.
5. Burt, R.S. Structural holes versus network closure as social capital. Pp 31-56 in Social Capital: Theory and Research (edited by Lin, N., Cook, K.S. and Burt, R.S.), Aldine Press, Chicago, US, 2001.
6. Burt, R. S., Hogarth, R.M. and Michaud, C. The social capital of French and American managers. Organization Science 11, 1 (2000), 123-147.
7. Chai, S.K. and Rhee, M. Confusion capitalism and the paradox of closure and structural holes in East Asian firms. Management and Organization Review 6, 1 (2009), 5-29.
8. Chandler, A.D. Jr. Strategy and Structure: Chapters in The History of The American Industrial Enterprise, MIT Press, Cambridge, MA, 1962/1998.
9. Cialdini, R.B., Borden, R.J., Thorne, A., and Sloan, L.R. Basking in reflected glory: Three (football) field studies. Journal of Personality and Social Psychology, 34, 3 (1976), 366-375.
10. Coleman, J.S. Social capital in the creation of human capital. American Journal of Sociological Review 64, 1 (1988), 682-686.
11. Coleman, J.S. Foundation of Social Theory. Harvard University Press, Cambridge, MA, 1990.
12. Diamant, E.I., Fussell, S.R., and Lo, F. Where did we turn wrong? Unpacking the effects of culture and technology on attributions of team performance. In Proc. of CSCW 2008, ACM Press (2008), 383-391.
13. Dunning, J.H. and Kim, C. The cultural roots of Guanxi: An exploratory study. The Word Economy 30, 2 (2007), 329-341.
14. Fisher, D. and Dourish, P. Social and temporal structures in everyday collaboration. In Proc. of CHI 2004, ACM Press (2004), 551-558.
15. Gelfand, M., Erez, M., and Aycan, Z. Cross-cultural organizational behavior. Annual Review of Psychology, 58 (2007), 479-514.
16. Hinds, P.J., Carley, K.M., Krackhardt, D., and Wholey, D. Choosing group members: Balancing similarity, competence and familiarity. Organizational Behavior and Human Decision Processes, 81, 2 (2000), 226-251.
17. Hinds, P.J., Liu, L., and Lyon, J. Putting the global in global work: An intercultural lens on the process of cross-national collaboration. Academy of Management Annals. 5 (2012), 1-54.
18. Irani, L., Vertesi, J., Dourish, P., Philip, K., and Grinter, R.E. Postcolonial computing: A lens on design and development. In Proc. of CHI 2010, ACM Press (2010), 1311-1320.
19. Kautz, H., Selman, B. and Shah, M. Combining social networks and collaborative filtering. Communications of the ACM 40, 3 (1997), 63-65.
20. Keegan, B., Gergle, D. and Contractor, N. Do editors or articles drive collaboration? Multilevel statistical network analysis of Wikipedia coauthorship. In Proc. of CSCW 2012, ACM Press (2012), 427-436.
21. Lampe, C., Ellison, N. and Steinfield, C. A familiar Facebook: Profile elements as signals in an online social network. In Proc. of CHI 2007, ACM Press (2007), 435-444.
22. Lee, M. K., Kiesler, S., Forlizzi, J., Srinivasa, S. and Rybski, P. Gracefully Mitigating Breakdowns in Robotic Services. In Proc. of HRI 2010, 203-210.
23. 11th internal conference on Ubiquitous Computing, ACM Press (2009), 195-204.
24. Luo, J.D. Guanxi revisited: An exploratory study of familiar ties in a Chinese workplace. Management and Organization Review 7, 2 (2011), 329-351.
25. Matthews, T., Whittaker, S., Moran, T., Yuen, S., and Judge, T. Productive interrelationships between collaborative groups ease the challenges of dynamic and multi-teaming. Computer Supported Cooperative Work, 2012, doi=10.1007/s10606-011-9154-y.
26. McDonald, D.W. Recommending collaboration with social networks: A comparative evaluation. In Proc. of CHI 2003, ACM Press (2003), 593-600.
27. Morris, M. W., Podolny, J. and Sullivan, B. N. Patterns of coworker relations: Interpersonal patterns in American, Chinese, German, and Spanish divisions of a global retail bank. Organizational Science 19, 4 (2008), 517-532.
28. Mortensen, M, From teams to recombinant collaboration: Understanding the evolution of organizational work (January 6, 2012). INSEAD Working Paper No. 2012/02/OB. Available at SSRN: http://ssrn.com/abstract=1980698.
29. Nardi, B.A., Whittaker, S., and Schwarz, H. NetWORKers and their activity in intensional networks. Computer Supported Cooperative Work: The Journal of Collaborative Computing, 11, 1-2 (2002), 205-242.
30. Nisbett, R. The Geography of Thought: How Asians and Westerners Think Differently... and Why. New York: Free Press, 2003.
31. Nisbett, R.E., and Masuda, T. Culture and point of view. PNAS, 100, 19 (2003), 11163-11170.
32. Okhuysen, G. A., and Bechky, B. A. Coordination in organizations: An integrative perspective. The Academy of Management Annals, 3 (2009), 463 - 502.
33. Olson, G.M., and Olson, J.S. Distance matters. Human-Computer Interaction, 15 (2000), 139-178.
34. Ordonez de Pablos, P. Western and eastern views on social networks, Learning Organization 12, 5 (2005), 436- 456.
35. Setlock, L.D., and Fussell, L.R. What's it worth to you? The costs and affordances of CMC tools to Asian and American users. In Proc. of CSCW 2010, ACM Press (2010), 341-349.
36. Setlock, L.D., and Fussell, L.R. Culture or fluency? Unpacking interaction between culture and communication medium. In Proc. of CHI 2011, ACM Press (2011), 1137-1140.
37. Tang, J.C., Zhao, C., Cao, X. and Inkpen, K. Your time zone or mine? A study of globally time zone-shifted collaboration. In Proc. of CSCW 2011, ACM Press (2011), 235-244.
38. Tong, S.T., Heide, B.V.D., Langwell, L., and Walther, J.B. Too much of a good thing? The relationship between number of friends and interpersonal impression on Facebook. Journal of Computer-Mediated Communication 13, 1 (2008), 531-549.
39. Utz, S. Show me your friends and I will tell you what type of person you are: How one's profile, number of friends, and type of friends influence impression formation on social network sites. Journal of Computer-Mediated Communication 15, 2 (2010), 314-335.
40. Xiao, Z.X. and Tsui, A.S. When brokers may not work: The cultural contingency of social capital in Chinese high-tech firms. Administrative Science Quarterly 52, 1 (2007), 1-31.
41. Yuan, Y.C., Carboni, I. and Enrlich, K. The impact of awareness and accessibility on expertise retrieval: A multilevel network perspective. Journal of the American Society for Information Science and Technology 61, 4 (2010), 700-714.
42. Yuki, M., Maddux, W. W., Brewer, M. B., and Takemura, K. Cross-cultural differences in relationship- and group- based trust. Personality and Social Psychology Bulletin 31, 1 (2005), 48-62.
43. Zhao, C., Hinds, P.J., and Gao, G. How and to whom people share: the role of culture in self-disclosure in online communities. In Proc. Of CSCW 2012, ACM Press (2012), 67-76.