메뉴 건너뛰기




Volumn , Issue , 2013, Pages

Growing the productivity of government services

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84874177316     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Book
Times cited : (35)

References (337)
  • 1
    • 84859570396 scopus 로고    scopus 로고
    • Briefing Note No. 9, London: Institute for Fiscal Studies
    • Adam, Stuart and James Browne (2011), 'A survey of the UK tax system', Briefing Note No. 9, London: Institute for Fiscal Studies.
    • (2011) 'A survey of the UK tax system'
    • Adam, S.1    Browne, J.2
  • 2
    • 68149142758 scopus 로고    scopus 로고
    • 'Developing global competitiveness by assessing organized retail productivity using data envelopment analysis'
    • accessed 29 September 2012
    • Agarwal, Reeti and Ankit Mehrotra (2009), 'Developing global competitiveness by assessing organized retail productivity using data envelopment analysis', International Journal of Business Science and Applied Management, 4(2), 1-16, accessed 29 September 2012 at http://www. business- and- management.org/download.php?file52009/4_2--1-16-Agarwal,Mehrotra.pdf.
    • (2009) International Journal of Business Science and Applied Management , vol.4 , Issue.2 , pp. 1-16
    • Agarwal, R.1    Mehrotra, A.2
  • 4
    • 33745374822 scopus 로고    scopus 로고
    • 'Facilitating organisational learning through causal mapping techniques in IS/IT project risk management'
    • Al-Shehab, A.J., R.T. Hughes and G. Winstanley (2005), 'Facilitating organisational learning through causal mapping techniques in IS/IT project risk management', Professional Knowledge Management, 3782, 145-54.
    • (2005) Professional Knowledge Management , vol.3782 , pp. 145-154
    • Al-Shehab, A.J.1    Hughes, R.T.2    Winstanley, G.3
  • 6
    • 57849155797 scopus 로고    scopus 로고
    • 'Escape from the iron cage? Organizational change and isomorphic pressures in the public sector'
    • Ashworth, R., G. Boyne and R. Delbridge (2009), 'Escape from the iron cage? Organizational change and isomorphic pressures in the public sector', Journal of Public Administration Research and Theory, 19(1), 165-87.
    • (2009) Journal of Public Administration Research and Theory , vol.19 , Issue.1 , pp. 165-187
    • Ashworth, R.1    Boyne, G.2    Delbridge, R.3
  • 9
    • 84881837499 scopus 로고    scopus 로고
    • Audit Commission accessed 10 August 2011
    • Audit Commission (2011), 'Comprehensive Area Assessment', accessed 10 August 2011 at http://www.audit- commission.gov.uk/inspectionassessment/ caa/Pages/Default.aspx.
    • (2011) 'Comprehensive Area Assessment'
  • 10
    • 0000575583 scopus 로고
    • 'The productivity slowdown, measurement issues and the explosion of computer power'
    • Bailey, M. and R. Gordon (1988), 'The productivity slowdown, measurement issues and the explosion of computer power', Brookings Papers on Economic Activity, 19(2) 347-432.
    • (1988) Brookings Papers on Economic Activity , vol.19 , Issue.2 , pp. 347-432
    • Bailey, M.1    Gordon, R.2
  • 12
    • 34249828942 scopus 로고    scopus 로고
    • 'Performance evaluation of Italian airports: a data envelopment analysis'
    • Barros, C. Pestana and P.U.C. Dieke (2007), 'Performance evaluation of Italian airports: a data envelopment analysis', Journal of Air Transport Management, 13(4), 184-91.
    • (2007) Journal of Air Transport Management , vol.13 , Issue.4 , pp. 184-191
    • Barros, C.P.1    Dieke, P.U.C.2
  • 13
    • 35348891513 scopus 로고    scopus 로고
    • 'How does information technology affect productivity? Plant- level comparisons of product innovation, process improvement, and worker skills'
    • Bartel, A., C. Ichniowski and Kathryn Shaw (2007), 'How does information technology affect productivity? Plant- level comparisons of product innovation, process improvement, and worker skills', The Quarterly Journal of Economics, 122(4), 1721-58.
    • (2007) The Quarterly Journal of Economics , vol.122 , Issue.4 , pp. 1721-1758
    • Bartel, A.1    Ichniowski, C.2    Shaw, K.3
  • 14
    • 84881834531 scopus 로고    scopus 로고
    • paper to the UK Political Studies Association Annual Conference, Edinburgh, 30 April, accessed 17 September 2012
    • Bastow, S. (2010), 'Measuring productivity in the England and Wales prison system, 1979 and 2009', paper to the UK Political Studies Association Annual Conference, Edinburgh, 30 April, accessed 17 September 2012 at http://www.psa.ac.uk/2010/UploadedPaperPDFs/1323_1201.pdf.
    • (2010) 'Measuring productivity in the England and Wales prison system, 1979 and 2009'
    • Bastow, S.1
  • 17
    • 0001573946 scopus 로고
    • 'Macroeconomics of unbalanced growth'
    • Baumol, William (1967), 'Macroeconomics of unbalanced growth', American Economics Review, 57(3), 415-26
    • (1967) American Economics Review , vol.57 , Issue.3 , pp. 415-426
    • Baumol, W.1
  • 19
    • 84881680214 scopus 로고    scopus 로고
    • BBC News 3 August, accessed 19 September 2012
    • BBC News (2011), 'MRSA rates fall to record level', 3 August, accessed 19 September 2012 at http://www.bbc.co.uk/news/health- 14390038.
    • (2011) 'MRSA rates fall to record level'
  • 20
    • 0001618495 scopus 로고    scopus 로고
    • 'A theory of political competition amongst interest groups'
    • Becker, Gary S. (2003), 'A theory of political competition amongst interest groups', Quarterly Journal of Economics, XCVIII(3), 371-400.
    • (2003) Quarterly Journal of Economics , vol.98 , Issue.3 , pp. 371-400
    • Becker, G.S.1
  • 21
    • 40949156133 scopus 로고    scopus 로고
    • 'Public policies, pressure groups and deadweight costs'
    • Becker, Gary S. (2005), 'Public policies, pressure groups and deadweight costs', Journal of Public Economics, 28(2), 329-47.
    • (2005) Journal of Public Economics , vol.28 , Issue.2 , pp. 329-347
    • Becker, G.S.1
  • 22
    • 0004020716 scopus 로고    scopus 로고
    • NBER Working Paper No. 6789, Washington, DC: National Bureau for Economic Research, accessed 16 September 2012
    • Becker, Gary S. and Casey B. Mulligan (1998), 'Deadweight costs and the size of government', NBER Working Paper No. 6789, Washington, DC: National Bureau for Economic Research, accessed 16 September 2012 at http://www.nber.org/papers/w6789.
    • (1998) 'Deadweight costs and the size of government'
    • Becker, G.S.1    Mulligan, C.B.2
  • 24
    • 0142124132 scopus 로고    scopus 로고
    • 'Why measure performance? Different purposes require different measures'
    • Behn, R. (2003), 'Why measure performance? Different purposes require different measures', Public Administration Review, 63(5), 586-606.
    • (2003) Public Administration Review , vol.63 , Issue.5 , pp. 586-606
    • Behn, R.1
  • 25
    • 79957911428 scopus 로고    scopus 로고
    • 'Healthy school meals and educational outcomes'
    • Belot, Michèle and Jonathan James (2011), 'Healthy school meals and educational outcomes', Journal of Health Economics, 30(3), 489-504
    • (2011) Journal of Health Economics , vol.30 , Issue.3 , pp. 489-504
    • Belot, M.1    James, J.2
  • 26
    • 79959207167 scopus 로고    scopus 로고
    • 'The Very Angry Tea Party'
    • 13 June
    • Bernstein, J.M. (2010) 'The Very Angry Tea Party', New York Times, 13 June. Available at: http://opinionator.blogs.nytimes.com/2010/06/13/ the- very- angry- tea- party/.
    • (2010) New York Times
    • Bernstein, J.M.1
  • 27
    • 33644858425 scopus 로고    scopus 로고
    • 'Have targets improved performance in the English NHS?'
    • Bevan, Gwyn and Christopher Hood (2006), 'Have targets improved performance in the English NHS?', British Medical Journal, 332(7538), 419-22
    • (2006) British Medical Journal , vol.332 , Issue.7538 , pp. 419-422
    • Bevan, G.1    Hood, C.2
  • 30
  • 32
    • 84872326190 scopus 로고    scopus 로고
    • HEDG Working Paper No. 09/23, July, York: Health, Econometrics and Data Group, York University, accessed 1 October 2012
    • Bloom, Nicholas, Carol Propper, Stephan Seiler and John Van Reenen (2009a), 'Management practices in hospitals', HEDG Working Paper No. 09/23, July, York: Health, Econometrics and Data Group, York University, accessed 1 October 2012 at http://www.york.ac.uk/res/herc/ documents/wp/09_23_Removed.pdf.
    • (2009) 'Management practices in hospitals'
    • Bloom, N.1    Propper, C.2    Seiler, S.3    Van Reenen, J.4
  • 35
    • 70349962980 scopus 로고    scopus 로고
    • 'Measuring the cost impact of hospital information systems: 1987-1994'
    • Borzekowski, Ron (2009), 'Measuring the cost impact of hospital information systems: 1987-1994', Journal of Health Economics, 28(5), 938-49
    • (2009) Journal of Health Economics , vol.28 , Issue.5 , pp. 938-949
    • Borzekowski, R.1
  • 36
    • 4544261717 scopus 로고    scopus 로고
    • 'Productivity measurement issues in services industries: "Baumol's disease" has been cured'
    • Bosworth, Barry P. and Jack E. Triplett (2003), 'Productivity measurement issues in services industries: "Baumol's disease" has been cured', Economic Policy Review, 9(3), 23-33.
    • (2003) Economic Policy Review , vol.9 , Issue.3 , pp. 23-33
    • Bosworth, B.P.1    Triplett, J.E.2
  • 37
    • 84881832000 scopus 로고    scopus 로고
    • 'Up to 200 000 ID documents may be false'
    • 8 October, accessed 18 September 2012
    • Bowcott, Owen (2008), 'Up to 200 000 ID documents may be false', Guardian, 8 October, accessed 18 September 2012 at http://www.guard ian.co.uk/money/2008/oct/08/identityfraud.immigration.
    • (2008) Guardian
    • Bowcott, O.1
  • 39
    • 31044445688 scopus 로고    scopus 로고
    • 'Understanding interaction models: improving empirical analyses'
    • Brambor, T., W.R. Clark and M. Golder (2006), 'Understanding interaction models: improving empirical analyses', Political Analysis, 14(1), 63-82.
    • (2006) Political Analysis , vol.14 , Issue.1 , pp. 63-82
    • Brambor, T.1    Clark, W.R.2    Golder, M.3
  • 40
    • 84927100634 scopus 로고    scopus 로고
    • 'Industrial development in China'
    • in Loren Brandt and Thomas G. Rawski (eds), New York: Cambridge University Press
    • Brandt, Loren, Thomas Rawski and John Sutton (2008), 'Industrial development in China', in Loren Brandt and Thomas G. Rawski (eds), China's Great Economic Transformation, New York: Cambridge University Press, pp. 569-632.
    • (2008) China's Great Economic Transformation , pp. 569-632
    • Brandt, L.1    Rawski, T.2    Sutton, J.3
  • 41
    • 77949531100 scopus 로고    scopus 로고
    • 'Police performance management in practice: taking COMPSTAT to the next level'
    • Bratton, William J. and Sean W. Malinowski (2008), 'Police performance management in practice: taking COMPSTAT to the next level', Policing, 2(3), 259-65.
    • (2008) Policing , vol.2 , Issue.3 , pp. 259-265
    • Bratton, W.J.1    Malinowski, S.W.2
  • 42
    • 0036487688 scopus 로고    scopus 로고
    • 'Information technology, workplace organization, and the demand for skilled labor: firmlevel evidence'
    • Bresnahan, T., E. Brynjolfsson and Lorin Hitt (2002), 'Information technology, workplace organization, and the demand for skilled labor: firmlevel evidence', The Quarterly Journal of Economics, 117(1), 339-76.
    • (2002) The Quarterly Journal of Economics , vol.117 , Issue.1 , pp. 339-376
    • Bresnahan, T.1    Brynjolfsson, E.2    Hitt, L.3
  • 44
    • 84881822730 scopus 로고    scopus 로고
    • 'Reorganization of the NHS in England'
    • British Medical Journal No. 341, Editorial 16 July, accessed 1 October 2012
    • British Medical Journal (2010), 'Reorganization of the NHS in England', British Medical Journal, No. 341, Editorial 16 July, accessed 1 October 2012 at http://www.bmj.com/content/341/bmj.c3843?ijkey52e0f56fdd5 e0603b9b679142b319254146c9c9c6&keytype25tf_ipsecsha&linkType 5FULL&journalCode5bmj&resid5341/jul16_1/c3843.
    • (2010) British Medical Journal
  • 45
    • 0034466316 scopus 로고    scopus 로고
    • 'Scientific uncertainty and learning in European Union environmental policymaking'
    • Brown, M.L. (2000), 'Scientific uncertainty and learning in European Union environmental policymaking', Policy Studies Journal, 28(3), 576-96.
    • (2000) Policy Studies Journal , vol.28 , Issue.3 , pp. 576-596
    • Brown, M.L.1
  • 46
    • 0346788758 scopus 로고    scopus 로고
    • 'Paradox lost? Firm- level evidence on the returns to information systems spending'
    • Brynjolfsson, E. and L. Hitt (1996), 'Paradox lost? Firm- level evidence on the returns to information systems spending', Management Science, 42(4), 541-58.
    • (1996) Management Science , vol.42 , Issue.4 , pp. 541-558
    • Brynjolfsson, E.1    Hitt, L.2
  • 51
    • 84881834926 scopus 로고    scopus 로고
    • Bureau of Transport Statistics accessed 18 September 2012
    • Bureau of Transport Statistics (2008), 'Table 4-2: licensed drivers: 2008', accessed 18 September 2012 at http://www.bts.gov/publications/state_ transportation_statistics/state_transportation_statistics_2009/html/tab le_04_02.html.
    • (2008) 'Table 4-2: licensed drivers: 2008'
  • 54
    • 84881770296 scopus 로고    scopus 로고
    • Businesslink Description of HMRC CHIEF system, accessed 15 September 2012
    • Businesslink (2011), Description of HMRC CHIEF system, accessed 15 September 2012 at http://www.businesslink.gov.uk/bdotg/action/detail? itemId51078145531&type5RESOURCES.
    • (2011)
  • 56
    • 84881789466 scopus 로고    scopus 로고
    • Cabinet Office Capability Review, London: Cabinet Office
    • Cabinet Office (2009a), HM Revenue & Customs: Progress and Next Steps, Capability Review, London: Cabinet Office
    • (2009) HM Revenue & Customs: Progress and Next Steps
  • 58
    • 0012644405 scopus 로고    scopus 로고
    • 'Skill- biased organizational change? Evidence from a panel of British and French establishments'
    • Caroli, E. and J. Van Reenen (2001), 'Skill- biased organizational change? Evidence from a panel of British and French establishments', Quarterly Journal of Economics, 116(4), 1449-92.
    • (2001) Quarterly Journal of Economics , vol.116 , Issue.4 , pp. 1449-1492
    • Caroli, E.1    Van Reenen, J.2
  • 59
    • 84881693129 scopus 로고    scopus 로고
    • LSE Public Policy Group Working Papers, LSE Public Policy Group, London School of Economics and Political Science, accessed 14 September 2012
    • Carrera, L., P. Dunleavy and S. Bastow (2009), 'Understanding productivity trends in UK tax collection', LSE Public Policy Group Working Papers, LSE Public Policy Group, London School of Economics and Political Science, accessed 14 September 2012 at http://eprints.lse. ac.uk/25532/1/UnderstandingTaxcollectionproductivity.pdf.
    • (2009) 'Understanding productivity trends in UK tax collection'
    • Carrera, L.1    Dunleavy, P.2    Bastow, S.3
  • 60
    • 66749182543 scopus 로고    scopus 로고
    • 'A new approach to measuring health system output and productivity'
    • Castelli, A. et al. (2007), 'A new approach to measuring health system output and productivity', National Institute Economic Review, 200(1), 105-16.
    • (2007) National Institute Economic Review , vol.200 , Issue.1 , pp. 105-116
    • Castelli, A.1
  • 61
    • 84881819641 scopus 로고    scopus 로고
    • CBI London: Confederation of British Industries, accessed 29 May 2011
    • CBI (2009), 'World class public services', London: Confederation of British Industries, accessed 29 May 2011 at http://www.serco.com/instituteresource/ subjects/UKmkt/PSI/index.asp.
    • (2009) 'World class public services'
  • 62
    • 84881794624 scopus 로고    scopus 로고
    • Census Bureau (USA) accessed 1 October 2012
    • Census Bureau (USA) (2012), 'Table 1096, State motor vehicle registrations', accessed 1 October 2012 at http://www.census.gov/compendia/ statab/2012/tables/12s1096.xls.
    • (2012) 'Table 1096, State motor vehicle registrations'
  • 66
    • 44249122799 scopus 로고    scopus 로고
    • 'The collective dynamics of smoking in a large social network'
    • Christakis, Nicholas A. and James H. Fowler (2008), 'The collective dynamics of smoking in a large social network', New England Journal of Medicine, 358(22), 2249-58.
    • (2008) New England Journal of Medicine , vol.358 , Issue.22 , pp. 2249-2258
    • Christakis, N.A.1    Fowler, J.H.2
  • 69
    • 38349111688 scopus 로고    scopus 로고
    • 'Is more better? An analysis of hospital outcomes and efficiency with a DEA model of output congestion'
    • Clement, Jan P., Vivian G. Valdmanis, Gloria J. Bazzoli, Mei Zhao and Askar Chukmaitov (2008), 'Is more better? An analysis of hospital outcomes and efficiency with a DEA model of output congestion', Health Care Management Science, 11(1), 67-77.
    • (2008) Health Care Management Science , vol.11 , Issue.1 , pp. 67-77
    • Clement, J.P.1    Valdmanis, V.G.2    Bazzoli, G.J.3    Zhao, M.4    Chukmaitov, A.5
  • 70
    • 84881762300 scopus 로고    scopus 로고
    • record of 'Innovating out of Recession in Public Services' seminar, 22 June 2009, cover Patrick Dunleavy's presentation, accessed 18 September 2012
    • Clory, Jonathan (2009), 'Managing public expenditure in a time of fiscal constraint', record of 'Innovating out of Recession in Public Services' seminar, 22 June 2009, pp. 4-7 cover Patrick Dunleavy's presentation, accessed 18 September 2012 at http://www2.lse.ac.uk/government/research/res groups/LSEPublicPolicy/pdf/Innovating_out_of_recession.pdf.
    • (2009) 'Managing public expenditure in a time of fiscal constraint' , pp. 4-7
    • Clory, J.1
  • 72
    • 2142769703 scopus 로고    scopus 로고
    • 'Organizational learning in a political environment'
    • Common, Richard (2004), 'Organizational learning in a political environment', Policy Studies Journal, 25(1), 35-49
    • (2004) Policy Studies Journal , vol.25 , Issue.1 , pp. 35-49
    • Common, R.1
  • 73
    • 84881684844 scopus 로고    scopus 로고
    • ComputerWeekly 8 January, accessed 21 September 2012
    • ComputerWeekly (2010), 'NPfIT spend rises to more than £6bn', 8 January, accessed 21 September 2012 at http://www.computerweekly. com/Articles/2010/01/08/239876/NPfIT- spend- rises- to- more- than- 1636 bn.htm.
    • (2010) 'NPfIT spend rises to more than £6bn'
  • 74
    • 0001872452 scopus 로고
    • 'The inertial impact of culture on IT implementation'
    • Cooper, R. (1994), 'The inertial impact of culture on IT implementation', Information and Management, 27(1), 17-31.
    • (1994) Information and Management , vol.27 , Issue.1 , pp. 17-31
    • Cooper, R.1
  • 77
    • 0034258914 scopus 로고    scopus 로고
    • 'Politics and organizational learning'
    • Coopey, J. and J. Burgoyne (2000), 'Politics and organizational learning', Journal of Management Studies, 37(6), 869-85.
    • (2000) Journal of Management Studies , vol.37 , Issue.6 , pp. 869-885
    • Coopey, J.1    Burgoyne, J.2
  • 79
    • 4344570327 scopus 로고    scopus 로고
    • 'Learning under pressure: the effects of politicization on organizational learning in public bureaucracies'
    • Dekker, S. and D. Hansen (2004), 'Learning under pressure: the effects of politicization on organizational learning in public bureaucracies', Journal of Public Administration Research and Theory, 14(2), 211-30.
    • (2004) Journal of Public Administration Research and Theory , vol.14 , Issue.2 , pp. 211-230
    • Dekker, S.1    Hansen, D.2
  • 80
    • 84881784663 scopus 로고    scopus 로고
    • Department for Work and Pensions (DWP) London: DWP Corporate Document Services, Research Report No. 355 by DWP SPEAR project team covering 'Strategic Understanding of Productivity and Efficiency based on the Atkinson Review'
    • Department for Work and Pensions (DWP) (2008), An Analysis of DWP Productivity 1997/98-2007/08, London: DWP Corporate Document Services, Research Report No. 355 by DWP SPEAR project team covering 'Strategic Understanding of Productivity and Efficiency based on the Atkinson Review'.
    • (2008) An Analysis of DWP Productivity 1997/98-2007/08
  • 81
    • 84881709178 scopus 로고    scopus 로고
    • Department of State Washington, DC: Department of State, accessed 1 October 2012
    • Department of State (2012), 'Passport statistics', Washington, DC: Department of State, accessed 1 October 2012 at http://travel.state.gov/ passport/ppi/stats/stats_890.html.
    • (2012) 'Passport statistics'
  • 82
    • 84870519154 scopus 로고    scopus 로고
    • Department of Transport London: Department of Transport, accessed 1 October 2012
    • Department of Transport (2011), 'Vehicle licensing statistics', London: Department of Transport, accessed 1 October 2012 at http://www.dft. gov.uk/statistics/tables/veh0103/.
    • (2011) 'Vehicle licensing statistics'
  • 85
    • 84965649522 scopus 로고
    • 'Tiebout: a survey of the empirical literature'
    • Dowding, Keith, Peter John and Stephen Biggs (1994), 'Tiebout: a survey of the empirical literature', Urban Studies, 31(4), 767-97
    • (1994) Urban Studies , vol.31 , Issue.4 , pp. 767-797
    • Dowding, K.1    John, P.2    Biggs, S.3
  • 86
    • 34548623342 scopus 로고
    • 'Quasi- governmental sector professionalism'
    • in A. Barker (ed.), London: Macmillan
    • Dunleavy, Patrick (1982), 'Quasi- governmental sector professionalism', in A. Barker (ed.), Quangos in Britain, London: Macmillan, pp. 181-205.
    • (1982) Quangos in Britain , pp. 181-205
    • Dunleavy, P.1
  • 87
    • 0010933277 scopus 로고
    • 'The architecture of the British central state: Part I Framework for analysis'
    • Dunleavy, Patrick (1989a), 'The architecture of the British central state: Part I Framework for analysis', Public Administration, 67(3), 249-76
    • (1989) Public Administration , vol.67 , Issue.3 , pp. 249-276
    • Dunleavy, P.1
  • 88
    • 34447160084 scopus 로고
    • 'The architecture of the British central state: Part II Empirical findings'
    • Dunleavy, Patrick (1989b), 'The architecture of the British central state: Part II Empirical findings', Public Administration, 67(4), 391-417
    • (1989) Public Administration , vol.67 , Issue.4 , pp. 391-417
    • Dunleavy, P.1
  • 90
    • 84970302370 scopus 로고
    • 'The globalization of public services production: can government be "best in world"?'
    • Dunleavy, Patrick (1994), 'The globalization of public services production: can government be "best in world"?', Public Policy and Administration, 9(2), 36-65
    • (1994) Public Policy and Administration , vol.9 , Issue.2 , pp. 36-65
    • Dunleavy, P.1
  • 91
    • 0003016510 scopus 로고
    • 'Policy disasters: explaining the UK's record'
    • Dunleavy, Patrick (1995), 'Policy disasters: explaining the UK's record', Public Policy and Administration, 10(2), 52-71
    • (1995) Public Policy and Administration , vol.10 , Issue.2 , pp. 52-71
    • Dunleavy, P.1
  • 92
    • 77949539515 scopus 로고    scopus 로고
    • 'New worlds in political science'
    • Dunleavy, P. (2010a), 'New worlds in political science', Political Studies, 58(1), 239-65.
    • (2010) Political Studies , vol.58 , Issue.1 , pp. 239-265
    • Dunleavy, P.1
  • 93
    • 84881680349 scopus 로고    scopus 로고
    • 'Falling back on the (nation) state - and hating it'
    • blog, 29 November, accessed 1 October 2012
    • Dunleavy, Patrick (2010b), 'Falling back on the (nation) state - and hating it', British Politics and Policy at LSE blog, 29 November, accessed 1 October 2012 at http://eprints.lse.ac.uk/41409/.
    • (2010) British Politics and Policy at LSE
    • Dunleavy, P.1
  • 94
    • 84881773987 scopus 로고    scopus 로고
    • British Politics and Policy at LSE blog, 7 December, accessed 1 October 2012
    • Dunleavy, Patrick (2010c), 'Hating the state - and exploiting the shock', British Politics and Policy at LSE blog, 7 December, accessed 1 October 2012 at http://eprints.lse.ac.uk/41462/.
    • (2010) 'Hating the state - and exploiting the shock'
    • Dunleavy, P.1
  • 96
    • 84881719083 scopus 로고    scopus 로고
    • 'The anatomy of a service delivery disaster: how the UK's tax agency goofed up. And what it means to one of their "customers"'
    • blog, 10 November, accessed 29 September 2012
    • Dunleavy, Patrick (2011b), 'The anatomy of a service delivery disaster: how the UK's tax agency goofed up. And what it means to one of their "customers"', British Politics and Policy at LSE blog, 10 November, accessed 29 September 2012 at http://eprints.lse.ac.uk/41477/.
    • (2011) British Politics and Policy at LSE
    • Dunleavy, P.1
  • 97
    • 84881678453 scopus 로고    scopus 로고
    • 'The backlash against the state'
    • April 2011, accessed 1 October 2012
    • Dunleavy, Patrick (2011c), 'The backlash against the state', Political Insight, April 2011, pp. 4-6, accessed 1 October 2012 at http://www. politicalinsightmagazine.com/?p5593.
    • (2011) Political Insight , pp. 4-6
    • Dunleavy, P.1
  • 98
    • 84881810723 scopus 로고    scopus 로고
    • 'Getting Whitehall to incorporate new IT developments in public services remains an uphill struggle. The government now lags ten years behind the private sector in its use of social media and lack of feedback to users'
    • blog, 27 January. Available
    • Dunleavy, Patrick. (2012a) 'Getting Whitehall to incorporate new IT developments in public services remains an uphill struggle. The government now lags ten years behind the private sector in its use of social media and lack of feedback to users', British Politics and Policy at LSE blog, 27 January. Available at: http://eprints.lse.ac.uk/44035/
    • (2012) British Politics and Policy at LSE
    • Dunleavy, P.1
  • 99
    • 84881825799 scopus 로고    scopus 로고
    • 'With a likely cost of £4 billion, the Health and Social Care Bill has all the hallmarks of an avoidable policy fiasco'
    • 24 January, accessed 21 September 2012
    • Dunleavy, Patrick (2012b), 'With a likely cost of £4 billion, the Health and Social Care Bill has all the hallmarks of an avoidable policy fiasco', British Politics and Policy blog at LSE, 24 January, accessed 21 September 2012 at http://blogs.lse.ac.uk/politicsandpolicy/2012/01/24/ hsc- bill- policy- fiasco/.
    • (2012) British Politics and Policy blog at LSE
    • Dunleavy, P.1
  • 100
    • 84881831399 scopus 로고    scopus 로고
    • 'The second wave of digital era governance'
    • paper to the 2010 Annual Conference of the American Political Science Association, accessed 14 September
    • Dunleavy, Patrick and Helen Margetts (2010), 'The second wave of digital era governance', Social Science Research Network, paper to the 2010 Annual Conference of the American Political Science Association, accessed 14 September at http://papers.ssrn.com/sol3/ papers.cfm?abstract_id51643850.
    • (2010) Social Science Research Network
    • Dunleavy, P.1    Margetts, H.2
  • 102
    • 0004289311 scopus 로고    scopus 로고
    • National Audit Office 'Value for money' study, HC 87 Session 1999-2000, London: The Stationery Office
    • Dunleavy, Patrick, Helen Margetts, Steve John and Don McCarthy (1999), Government on the Web, National Audit Office 'Value for money' study, HC 87 Session 1999-2000, London: The Stationery Office
    • (1999) Government on the Web
    • Dunleavy, P.1    Margetts, H.2    John, S.3    McCarthy, D.4
  • 103
    • 0005315995 scopus 로고    scopus 로고
    • London: The Stationery Office, HC 764 Session 2001-2002, accessed 15 September 2012
    • Dunleavy, Patrick, H. Margetts, S. Bastow, R. Callaghan and H. Yared (2002), Government on the Web II, London: The Stationery Office, HC 764 Session 2001-2002, accessed 15 September 2012 at http://eprints.lse. ac.uk/597/.
    • (2002) Government on the Web II
    • Dunleavy, P.1    Margetts, H.2    Bastow, S.3    Callaghan, R.4    Yared, H.5
  • 113
    • 84881697806 scopus 로고    scopus 로고
    • DVLA HC800, 19 July, London: The Stationery Office
    • DVLA (2007), DVLA Annual Report and Accounts 2006-07, HC800, 19 July, London: The Stationery Office
    • (2007) DVLA Annual Report and Accounts 2006-07
  • 114
    • 84881738073 scopus 로고    scopus 로고
    • DVLA HC1105, 30 June, London: The Stationery Office
    • DVLA (2011), DVLA Annual Report and Accounts 2010-11, HC1105, 30 June, London: The Stationery Office
    • (2011) DVLA Annual Report and Accounts 2010-11
  • 115
  • 116
    • 77949493456 scopus 로고    scopus 로고
    • paper to the Annual Meeting of the American Political Science Association, Philadelphia, 31 August-4 September 2006, accessed 1 October 2012
    • Escher, Tobias, Helen Margetts, Ingemar J. Cox and Vaclav Petricek (2006), 'Governing from the centre? Comparing the nodality of digital governments', paper to the Annual Meeting of the American Political Science Association, Philadelphia, 31 August-4 September 2006, accessed 1 October 2012 at http://www.governmentontheweb.org/ access_papers.asp#J.
    • (2006) 'Governing from the centre? Comparing the nodality of digital governments'
    • Escher, T.1    Margetts, H.2    Cox, I.J.3    Petricek, V.4
  • 118
    • 84881805583 scopus 로고    scopus 로고
    • European Court of Auditors Special Report No. 1, Luxembourg: ECA accessed 29 September 2012
    • European Court of Auditors (2010b), Are Simplified Customs Procedures for Imports Effectively Controlled? Special Report No. 1, Luxembourg: ECA accessed 29 September 2012 at http://eca.europa.eu/portal/pls/ portal/docs/1/7912988.PDF.
    • (2010) Are Simplified Customs Procedures for Imports Effectively Controlled?
  • 119
    • 0038174811 scopus 로고    scopus 로고
    • Eurostat Luxembourg: Eurostat, accessed 29 September 2012
    • Eurostat (2001), Building the System of National Accounts, Luxembourg: Eurostat, accessed 29 September 2012 at http://epp.eurostat.ec.euro pa.eu/statistics_explained/index.php/Building_the_System_of_National_ Accounts.
    • (2001) Building the System of National Accounts
  • 120
    • 11844267233 scopus 로고    scopus 로고
    • 'Power, politics and state intervention in organizational learning'
    • Ferdinand, J. (2004), 'Power, politics and state intervention in organizational learning', Management Learning, 35(4), 435-50.
    • (2004) Management Learning , vol.35 , Issue.4 , pp. 435-450
    • Ferdinand, J.1
  • 121
    • 33644767374 scopus 로고    scopus 로고
    • 'Managing successful organizational change in the public sector'
    • Fernandez, S. and H.G. Rainey (2006), 'Managing successful organizational change in the public sector', Public Administration Review, 66(2), 168-76.
    • (2006) Public Administration Review , vol.66 , Issue.2 , pp. 168-176
    • Fernandez, S.1    Rainey, H.G.2
  • 122
    • 0347136945 scopus 로고    scopus 로고
    • 'The concept of the "learning organization" applied to the transformation of the public sector: conceptual contributions for theory development in organizational learning and the learning organization'
    • in M. Easterby- Smith, L. Araujo and J. Burgoyne, London: Sage
    • Finger, M. and S.B. Brand (1999), 'The concept of the "learning organization" applied to the transformation of the public sector: conceptual contributions for theory development in organizational learning and the learning organization', in M. Easterby- Smith, L. Araujo and J. Burgoyne, Developments in Theory and Practice, London: Sage.
    • (1999) Developments in Theory and Practice
    • Finger, M.1    Brand, S.B.2
  • 125
    • 77749302114 scopus 로고    scopus 로고
    • 'Information technology, organization, and productivity in the public sector: evidence from police departments'
    • accessed 1 October 2012
    • Garicano, Luis and Paul Heaton (2010), 'Information technology, organization, and productivity in the public sector: evidence from police departments', Journal of Labor Economics, 28(1), 67-201, accessed 1 October 2012 at http://works.bepress.com/psheaton/5 and http://www.rand.org/content/dam/rand/pubs/reprints/2010/RAND_ RP1409.pdf.
    • (2010) Journal of Labor Economics , vol.28 , Issue.1 , pp. 67-201
    • Garicano, L.1    Heaton, P.2
  • 126
    • 0027630926 scopus 로고
    • 'Building a learning organization'
    • Garvin, D. (1993), 'Building a learning organization', Harvard Business Review, 71(4), 78-91.
    • (1993) Harvard Business Review , vol.71 , Issue.4 , pp. 78-91
    • Garvin, D.1
  • 128
    • 35848959234 scopus 로고    scopus 로고
    • Washington, DC: World Bank, accessed 16 September
    • Gill, Jit B.S. (2003), 'The nuts and bolts of revenue administrative reform', Washington, DC: World Bank, accessed 16 September at http://site resources.worldbank.org/INTTPA/Resources/NutsBolts.pdf.
    • (2003) 'The nuts and bolts of revenue administrative reform'
    • Gill, J.B.S.1
  • 129
    • 31844436633 scopus 로고    scopus 로고
    • 'Exploration and exploitation in innovation systems: the case of pharmaceutical biotechnology'
    • Gilsing, V. and B. Nooteboom (2006), 'Exploration and exploitation in innovation systems: the case of pharmaceutical biotechnology', Research Policy, 35(1), 1-23.
    • (2006) Research Policy , vol.35 , Issue.1 , pp. 1-23
    • Gilsing, V.1    Nooteboom, B.2
  • 130
    • 77952094686 scopus 로고    scopus 로고
    • Report to the National Audit Office, 3 March, London: LSE Public Policy Group, accessed 22 September 2012
    • Gilson, Christopher H., Patrick Dunleavy and Jane Tinkler (2008), Organizational Learning in Government Sector Organizations: Literature Review, Report to the National Audit Office, 3 March, London: LSE Public Policy Group, accessed 22 September 2012 at http://www 2.lse.ac.uk/government/research/resgroups/LSEPublicPolicy/pdf/PPG_ OrgLearninginGovLit_review.pdf.
    • (2008) Organizational Learning in Government Sector Organizations: Literature Review
    • Gilson, C.H.1    Dunleavy, P.2    Tinkler, J.3
  • 131
    • 38549091665 scopus 로고    scopus 로고
    • 'ICT, skills, and organizational change: evidence from Italian manufacturing firms'
    • Giuri, P., S. Torrisi and Natalia Zinovyeva (2008), 'ICT, skills, and organizational change: evidence from Italian manufacturing firms', Industrial and Corporate Change, 17 (1), 29-64.
    • (2008) Industrial and Corporate Change , vol.17 , Issue.1 , pp. 29-64
    • Giuri, P.1    Torrisi, S.2    Zinovyeva, N.3
  • 132
    • 12444346743 scopus 로고    scopus 로고
    • 'Diffusion of innovations in service organizations: systematic review and recommendations'
    • Greenhalgh, T., G. Robert, F. Macfarlane, P. Bate and O. Kyriakidou (2004), 'Diffusion of innovations in service organizations: systematic review and recommendations', Millbank Quarterly, 82(4), 581-620.
    • (2004) Millbank Quarterly , vol.82 , Issue.4 , pp. 581-620
    • Greenhalgh, T.1    Robert, G.2    Macfarlane, F.3    Bate, P.4    Kyriakidou, O.5
  • 135
    • 84881674186 scopus 로고    scopus 로고
    • Guardian Professional 'DVLA doubles annual contract spending', 23 November
    • Guardian Professional (2009), 'DVLA doubles annual contract spending', 23 November
    • (2009)
  • 138
    • 84946738131 scopus 로고    scopus 로고
    • 'NPM in Anglo- Saxon countries'
    • in Tom Christensen and Per Lægreid (eds), Farnham, Surrey: Ashgate, Ch. 6
    • Halligan, John (2011), 'NPM in Anglo- Saxon countries', in Tom Christensen and Per Lægreid (eds), The Ashgate Research Companion to New Public Management, Farnham, Surrey: Ashgate, Ch. 6, pp. 83-96.
    • (2011) The Ashgate Research Companion to New Public Management , pp. 83-96
    • Halligan, J.1
  • 142
    • 84881824907 scopus 로고    scopus 로고
    • Working Paper No. 10-21, Atlanta: Georgia State University, International Studies Program
    • Hasseldine, John (2010), 'The administration of tax systems', Working Paper No. 10-21, Atlanta: Georgia State University, International Studies Program.
    • (2010) 'The administration of tax systems'
    • Hasseldine, J.1
  • 144
    • 0003996038 scopus 로고
    • London: Routledge and Sons
    • Hayek, Friedrich (1944), The Road to Serfdom, London: Routledge and Sons
    • (1944) The Road to Serfdom
    • Hayek, F.1
  • 145
    • 17244367196 scopus 로고    scopus 로고
    • 'New development: the demystification of knowledge management for public services'
    • Haynes, P. (2005), 'New development: the demystification of knowledge management for public services', Public Money and Management, 25(2), 131-5.
    • (2005) Public Money and Management , vol.25 , Issue.2 , pp. 131-135
    • Haynes, P.1
  • 146
    • 39049168815 scopus 로고    scopus 로고
    • Healthcare Commission London: Commission for Healthcare Audit and Inspection, accessed 19 September 2012
    • Healthcare Commission (2007), Investigation into Outbreaks of Clostridum Difficile at Maidstone and Tunbridge Wells NHS Trust, London: Commission for Healthcare Audit and Inspection, accessed 19 September 2012 at http://news.bbc.co.uk/1/shared/bsp/hi/pdfs/ 11_10_07maidstone_and_tunbridge_wells_investigation_report_oct_07. pdf.
    • (2007) Investigation into Outbreaks of Clostridum Difficile at Maidstone and Tunbridge Wells NHS Trust
  • 147
    • 67649127358 scopus 로고    scopus 로고
    • Healthcare Commission London: Healthcare Commission, March, accessed 21 September 2012
    • Healthcare Commission (2009), Investigation into Mid Staffordshire NHS Foundation Trust, London: Healthcare Commission, March, accessed 21 September 2012 at http://www.nhshistory.net/midstaffs.pdf.
    • (2009) Investigation into Mid Staffordshire NHS Foundation Trust
  • 148
    • 0001770477 scopus 로고
    • 'How organizations learn and unlearn'
    • in P.C. Nystrom and W.H. Starbuck (eds), New York: Oxford University Press
    • Hedberg, B. (1981), 'How organizations learn and unlearn', in P.C. Nystrom and W.H. Starbuck (eds), Handbook of Organizational Design, New York: Oxford University Press, pp. 3-27.
    • (1981) Handbook of Organizational Design , pp. 3-27
    • Hedberg, B.1
  • 149
    • 84874119305 scopus 로고    scopus 로고
    • 'Private financing for public infrastructure is here to stay despite "PFIs" being consigned to history'
    • blog, 18 January, accessed 23 September 2012
    • Hellowell, Mark (2012a), 'Private financing for public infrastructure is here to stay despite "PFIs" being consigned to history', British Politics and Policy at LSE blog, 18 January, accessed 23 September 2012 at http://blogs.lse.ac.uk/politicsandpolicy/2012/01/18/ pfi- private- finance/.
    • (2012) British Politics and Policy at LSE
    • Hellowell, M.1
  • 150
    • 84881798426 scopus 로고    scopus 로고
    • 'Meeting the demand for care will mean ensuring the private sector health market is fit for competition'
    • blog, 1 February, accessed 23 September 2012
    • Hellowell, Mark (2012b), 'Meeting the demand for care will mean ensuring the private sector health market is fit for competition', British Politics and Policy at LSE blog, 1 February, accessed 23 September 2012 at http://blogs.lse.ac.uk/politicsandpolicy/2012/02/01/ private- sector- health- market- competition/.
    • (2012) British Politics and Policy at LSE
    • Hellowell, M.1
  • 151
    • 0003462284 scopus 로고    scopus 로고
    • Her Majesty's Treasury (HMT) accessed 17 September 2012
    • Her Majesty's Treasury (HMT) (2009), Public Expenditure Statistical Analyses, accessed 17 September 2012 at http://www.hm- treasury.gov. uk/pespub_index.htm.
    • (2009) Public Expenditure Statistical Analyses
  • 152
    • 84881767075 scopus 로고    scopus 로고
    • HM Revenue & Customs (HMRC) London: HMRC, accessed 16 September 2012
    • HM Revenue & Customs (HMRC) (2006), HMRC Annual Report 2005-06 and Autumn Performance Report 2006, London: HMRC, accessed 16 September 2012 at http://customs.hmrc.gov.uk/channelsPortalWebApp/ downloadFile?contentID5HMCE_PROD1_026500.
    • (2006) HMRC Annual Report 2005-06 and Autumn Performance Report 2006
  • 154
    • 84881708600 scopus 로고    scopus 로고
    • HM Revenue & Customs (HMRC) London: HMRC, accessed 19 June 2011
    • HM Revenue & Customs (HMRC) (2009), Autumn Report 2009, London: HMRC, accessed 19 June 2011 at http://www.hmrc.gov.uk/about/ autumn- report- 2009.pdf.
    • (2009) Autumn Report 2009
  • 157
    • 33745699122 scopus 로고    scopus 로고
    • 'Gaming in targetworld: the targets approach to managing British public services'
    • Hood, Christopher C. (2006), 'Gaming in targetworld: the targets approach to managing British public services', Public Administration Review, 66(4), 515-21.
    • (2006) Public Administration Review , vol.66 , Issue.4 , pp. 515-521
    • Hood, C.C.1
  • 159
    • 84881765589 scopus 로고    scopus 로고
    • Hood, Christopher and Ruth Dixon (2012), 'A model of cost- cutting in government? The great management revolution in UK central government reconsidered', Public Administration, forthcoming
    • (2012)
    • Hood, C.1    Dixon, R.2
  • 160
    • 21344476506 scopus 로고
    • 'From old public administration to new public management"
    • Hood, C. and Patrick Dunleavy (1994), 'From old public administration to new public management', Public Money and Management, 14(3), 9-16.
    • (1994) Public Money and Management , vol.14 , Issue.3 , pp. 9-16
    • Hood, C.1    Dunleavy, P.2
  • 163
    • 84881811786 scopus 로고    scopus 로고
    • 'Guide to the measurement of government productivity'
    • Hughes, Andrew (2002), 'Guide to the measurement of government productivity', International Productivity Monitor, No. 5, 64-77.
    • (2002) International Productivity Monitor , Issue.5 , pp. 64-77
    • Hughes, A.1
  • 164
    • 33947253983 scopus 로고    scopus 로고
    • 'Organizational climate and workplace efficiency - earning from performance measurement in a public- sector cadre organization'
    • Hunt, B. and T. Ivergard (2007), 'Organizational climate and workplace efficiency - earning from performance measurement in a public- sector cadre organization', Public Management Review, 9(1), 27-47.
    • (2007) Public Management Review , vol.9 , Issue.1 , pp. 27-47
    • Hunt, B.1    Ivergard, T.2
  • 165
    • 77957705929 scopus 로고    scopus 로고
    • Identity and Passport Service London: The Stationery Office
    • Identity and Passport Service (2010), Annual Report and Accounts, 2009-10, London: The Stationery Office
    • (2010) Annual Report and Accounts, 2009-10
  • 166
    • 34548695855 scopus 로고    scopus 로고
    • 'How to measure government productivity: a review article on "Measurement of Government Output and Productivity for the National Accounts (the Atkinson Report)"'
    • Iorwerth, Aled (2006), 'How to measure government productivity: a review article on "Measurement of Government Output and Productivity for the National Accounts (the Atkinson Report)"', International Productivity Monitor, No. 13, 57-74.
    • (2006) International Productivity Monitor , Issue.13 , pp. 57-74
    • Iorwerth, A.1
  • 171
    • 84881805304 scopus 로고    scopus 로고
    • '10,000 a week have passport applications rejected over new photo rule'
    • 11 June, accessed 5 October
    • Jenkins, Lin (2006), '10,000 a week have passport applications rejected over new photo rule', Mail on Sunday, 11 June, accessed 5 October at http://www.dailymail.co.uk/news/article- 390116/10-000-week-passportapplications-rejected- new- photo- rule.html#ixzz28M3bbSQz.
    • (2006) Mail on Sunday
    • Jenkins, L.1
  • 175
    • 84881836893 scopus 로고    scopus 로고
    • 'The Liberal Democrats' intended tax changes are about to cause trouble for the Treasury'
    • blog, 6 April, accessed 16 September 2012
    • Kelly, Gavin (2011), 'The Liberal Democrats' intended tax changes are about to cause trouble for the Treasury', British Politics and Policy at LSE blog, 6 April, accessed 16 September 2012 at http://blogs.lse.ac.uk/ politicsandpolicy/2011/04/06/liberal- democrats- tax- treasury/.
    • (2011) British Politics and Policy at LSE
    • Kelly, G.1
  • 177
    • 50149114525 scopus 로고    scopus 로고
    • 'Improving service delivery performance in the United Kingdom: organization theory perspectives on central intervention strategies'
    • Kelman, Steven (2006), 'Improving service delivery performance in the United Kingdom: organization theory perspectives on central intervention strategies', Journal of Comparative Policy, 8(4), 393-419
    • (2006) Journal of Comparative Policy , vol.8 , Issue.4 , pp. 393-419
    • Kelman, S.1
  • 178
    • 84881710525 scopus 로고    scopus 로고
    • 'If you want to be a good fill- in- the- blank manager, be a good plain- vanilla manager'
    • John Gaus Lecture, 3 September, American Political Science Association, Washington
    • Kelman, Steven (2010), 'If you want to be a good fill- in- the- blank manager, be a good plain- vanilla manager', John Gaus Lecture, 3 September, American Political Science Association, Washington
    • (2010)
    • Kelman, S.1
  • 179
    • 0002025468 scopus 로고
    • 'Managing corporate culture through reward systems'
    • Kerr, J. and J. Slocum (1987), 'Managing corporate culture through reward systems', Academy of Management Executive, 1(2), 99-107.
    • (1987) Academy of Management Executive , vol.1 , Issue.2 , pp. 99-107
    • Kerr, J.1    Slocum, J.2
  • 180
    • 33947710037 scopus 로고    scopus 로고
    • 'Managing IT- enabled transformation in the public sector: a case study on e- government in South Korea'
    • Kim, H.J., G. Pan and S.L. Pan (2007), 'Managing IT- enabled transformation in the public sector: a case study on e- government in South Korea', Government Information Quarterly, 24(2), 328-52.
    • (2007) Government Information Quarterly , vol.24 , Issue.2 , pp. 328-352
    • Kim, H.J.1    Pan, G.2    Pan, S.L.3
  • 181
    • 84881705812 scopus 로고    scopus 로고
    • London: RSA Projects, 2020 Public Services Hub and Citizen Power Peterborough, accessed 11 September 2012
    • Kippin, Henry and Ben Lucas (2011), From Big Society to Social Productivity, London: RSA Projects, 2020 Public Services Hub and Citizen Power Peterborough, accessed 11 September 2012 at http://2020psh.org/wp- content/uploads/2011/04/RSA_BigSoc_A4_04. pdf.
    • (2011) From Big Society to Social Productivity
    • Kippin, H.1    Lucas, B.2
  • 183
    • 84881769751 scopus 로고    scopus 로고
    • Working Paper No. 7006, NBER, accessed 29 September 2012
    • Krueger, A.B. (1999), 'Measuring labor's share', Working Paper No. 7006, NBER, accessed 29 September 2012 at http://www.nber.org/ papers/w7006.
    • (1999) 'Measuring labor's share'
    • Krueger, A.B.1
  • 184
    • 58849130678 scopus 로고    scopus 로고
    • 'Beyond the search for competition in social service contracting: procurement, consolidation, and accountability'
    • Lamothe, Meeyounge and Scott Lamothe (2009), 'Beyond the search for competition in social service contracting: procurement, consolidation, and accountability', American Review of Public Administration, 39(2), 164-88
    • (2009) American Review of Public Administration , vol.39 , Issue.2 , pp. 164-188
    • Lamothe, M.1    Lamothe, S.2
  • 186
    • 79953899912 scopus 로고    scopus 로고
    • 'The limit of equality projects: public- sector expansion, sectoral conflicts, and income inequality in postindustrial economies'
    • Lee, Cheol- Sung, Young- Bum Kim and Jae- Mahn Shi (2011), 'The limit of equality projects: public- sector expansion, sectoral conflicts, and income inequality in postindustrial economies', American Sociological Review, 76(1), 100-24
    • (2011) American Sociological Review , vol.76 , Issue.1 , pp. 100-124
    • Lee, C.-S.1    Kim, Y.-B.2    Shi, J.-M.3
  • 189
    • 0032397879 scopus 로고    scopus 로고
    • 'Computer use and productivity growth in federal government agencies, 1987 to 1992'
    • Lehr, W. and F. Lichtenberg (1998), 'Computer use and productivity growth in federal government agencies, 1987 to 1992', Journal of Industrial Economics, 46(2), 257-79.
    • (1998) Journal of Industrial Economics , vol.46 , Issue.2 , pp. 257-279
    • Lehr, W.1    Lichtenberg, F.2
  • 190
    • 0004142118 scopus 로고
    • Berkeley, CA: University of California Press
    • Levi, Margaret (1992), Of Rule and Revenue, Berkeley, CA: University of California Press
    • (1992) Of Rule and Revenue
    • Levi, M.1
  • 193
    • 15544375698 scopus 로고    scopus 로고
    • 'Understanding why crime fell in the 1990s: four factors that explain the decline and six that do not'
    • Levitt, Steven D. (2004), 'Understanding why crime fell in the 1990s: four factors that explain the decline and six that do not', Journal of Economic Perspectives, 18(1), 163-90.
    • (2004) Journal of Economic Perspectives , vol.18 , Issue.1 , pp. 163-190
    • Levitt, S.D.1
  • 194
    • 0036003561 scopus 로고    scopus 로고
    • 'The politics of agency termination: confronting the myth of agency immortality'
    • Lewis, David E. (2002), 'The politics of agency termination: confronting the myth of agency immortality', Journal of Politics, 64(1), 89-107.
    • (2002) Journal of Politics , vol.64 , Issue.1 , pp. 89-107
    • Lewis, D.E.1
  • 195
    • 0000367264 scopus 로고
    • 'The output contributions of computer equipment and personnel: a firm- level analysis'
    • Lichtenberg, F. (1995), 'The output contributions of computer equipment and personnel: a firm- level analysis', Economics of Innovation and New Technology, 3(4), 201-17.
    • (1995) Economics of Innovation and New Technology , vol.3 , Issue.4 , pp. 201-217
    • Lichtenberg, F.1
  • 196
    • 84881696191 scopus 로고    scopus 로고
    • Local Government Improvement and Development (IDEA) London: Local Government Improvement and Development, accessed 11 September 2012
    • Local Government Improvement and Development (IDEA) (2010), Productivity: Getting the Best Out of Your People, London: Local Government Improvement and Development, accessed 11 September 2012 at http://www.idea.gov.uk/idk/aio/12252052.
    • (2010) Productivity: Getting the Best Out of Your People
  • 197
    • 76949099636 scopus 로고    scopus 로고
    • LSE Identity Project London: London School of Economics and Political Science, Department of Information Systems, accessed 18 September 2012
    • LSE Identity Project (2005), The LSE Identity Project Report, London: London School of Economics and Political Science, Department of Information Systems, accessed 18 September 2012 at http://eprints.lse. ac.uk/726/.
    • (2005) The LSE Identity Project Report
  • 199
  • 200
    • 84982740769 scopus 로고
    • 'The computerization of social security: the way forward or a step backward?'
    • Margetts, H. (1991), 'The computerization of social security: the way forward or a step backward?', Public Administration, 69(3), 325-43.
    • (1991) Public Administration , vol.69 , Issue.3 , pp. 325-343
    • Margetts, H.1
  • 203
    • 84881794617 scopus 로고    scopus 로고
    • 'Web science, public management and the second wave of digital era governance'
    • forthcoming
    • Margetts, Helen and Patrick Dunleavy (2012), 'Web science, public management and the second wave of digital era governance', Philosophical Transactions of the Royal Society: A, forthcoming
    • (2012) Philosophical Transactions of the Royal Society: A
    • Margetts, H.1    Dunleavy, P.2
  • 205
    • 39649108217 scopus 로고    scopus 로고
    • 'Australian e- government in comparative perspective'
    • Special Issue, edited by R. Gibson and S. Ward on 'Australian Politics: the e- Politics Experience'
    • Margetts, Helen, Patrick Dunleavy, S. Bastow and J. Tinkler (2008), 'Australian e- government in comparative perspective', Australian Journal of Political Science, 43(1), 13-26, Special Issue, edited by R. Gibson and S. Ward on 'Australian Politics: the e- Politics Experience'.
    • (2008) Australian Journal of Political Science , vol.43 , Issue.1 , pp. 13-26
    • Margetts, H.1    Dunleavy, P.2    Bastow, S.3    Tinkler, J.4
  • 207
    • 84881788647 scopus 로고    scopus 로고
    • McKinsey and Company paper written by Martin Neil Baily, Karen Croxson, Thomas Dohrmann and Lenny Mendonca
    • McKinsey and Company (2011a), 'The public- sector productivity imperative', paper written by Martin Neil Baily, Karen Croxson, Thomas Dohrmann and Lenny Mendonca
    • (2011) 'The public- sector productivity imperative'
  • 213
    • 57349107865 scopus 로고    scopus 로고
    • 'Making work pay, making tax credits work: an assessment with specific reference to lone- parent employment'
    • Millar, Jane (2008), 'Making work pay, making tax credits work: an assessment with specific reference to lone- parent employment', International Social Security Review, 61(2), 21-38
    • (2008) International Social Security Review , vol.61 , Issue.2 , pp. 21-38
    • Millar, J.1
  • 215
    • 0004230725 scopus 로고
    • Englewood Cliffs, NJ: Prentice- Hall
    • Mintzberg, Henry (1983), Structure in Fives, Englewood Cliffs, NJ: Prentice- Hall
    • (1983) Structure in Fives
    • Mintzberg, H.1
  • 218
    • 15944406483 scopus 로고    scopus 로고
    • 'Goal- based learning and the future of performance management'
    • Moynihan, D.P. (2005), 'Goal- based learning and the future of performance management', Public Administration Review, 65(2), 203-16.
    • (2005) Public Administration Review , vol.65 , Issue.2 , pp. 203-216
    • Moynihan, D.P.1
  • 219
    • 70350009772 scopus 로고    scopus 로고
    • 'How do public organizations learn? Bridging cultural and structural perspectives'
    • Moynihan, D.P. and N. Landuyt (2009), 'How do public organizations learn? Bridging cultural and structural perspectives', Public Administration Review, 69(6), 1097-105.
    • (2009) Public Administration Review , vol.69 , Issue.6 , pp. 1097-1105
    • Moynihan, D.P.1    Landuyt, N.2
  • 220
    • 0031337692 scopus 로고    scopus 로고
    • 'Information technology impact on process output and quality'
    • Mukhopadhyay, T., S. Rajiv and K. Srinivasan (1997), 'Information technology impact on process output and quality', Management Science, 43(12), 1645-59.
    • (1997) Management Science , vol.43 , Issue.12 , pp. 1645-1659
    • Mukhopadhyay, T.1    Rajiv, S.2    Srinivasan, K.3
  • 221
    • 15344350543 scopus 로고    scopus 로고
    • National Audit Office (NAO) 27 October, HC 812 Session 1998-1999, London: The Stationery Office
    • National Audit Office (NAO) (1999), United Kingdom Passport Agency: The Passport Delays of Summer 1999, 27 October, HC 812 Session 1998-1999, London: The Stationery Office
    • (1999) United Kingdom Passport Agency: The Passport Delays of Summer 1999
  • 224
    • 84881756774 scopus 로고    scopus 로고
    • National Audit Office (NAO) London: The Stationery Office, HC 131 Session 2000-2001, 2 February, accessed 15 September 2012
    • National Audit Office (NAO) (2001a), Regulating Freight Imports from Outside the European Community, London: The Stationery Office, HC 131 Session 2000-2001, 2 February, accessed 15 September 2012 at http:// www.official- documents.gov.uk/document/hc0001/hc01/0131/0131.asp.
    • (2001) Regulating Freight Imports from Outside the European Community
  • 225
    • 84881789648 scopus 로고    scopus 로고
    • National Audit Office (NAO) London: NAO, accessed 16 September 2012
    • National Audit Office (NAO) (2001b), 'Press release - Income tax selfassessment', London: NAO, accessed 16 September 2012 at http://www. nao.org.uk/whats_new/0102/010256.aspx.
    • (2001) 'Press release - Income tax selfassessment'
  • 226
    • 84858916931 scopus 로고    scopus 로고
    • National Audit Office (NAO) HC 492, Session 2001-2012, London: The Stationery Office
    • National Audit Office (NAO) (2002a), e- Revenue, HC 492, Session 2001-2012, London: The Stationery Office
    • (2002) e- Revenue
  • 227
    • 0141617275 scopus 로고    scopus 로고
    • National Audit Office (NAO) HC 704 I- III, Session 2001-2002, London: The Stationery Office, 4 April, accessed 24 September 2012
    • National Audit Office (NAO) (2002b), Better Public Services Through E- government, HC 704 I- III, Session 2001-2002, London: The Stationery Office, 4 April, accessed 24 September 2012 at http://www.nao.org.uk/ publications/0102/better_public_services_through.aspx.
    • (2002) Better Public Services Through E- government
  • 229
    • 84881762432 scopus 로고    scopus 로고
    • National Audit Office (NAO) London: The Stationery Office
    • National Audit Office (NAO) (2005), Filing of Income Tax Self- assessment Returns, London: The Stationery Office
    • (2005) Filing of Income Tax Self- assessment Returns
  • 230
    • 43349100562 scopus 로고    scopus 로고
    • National Audit Office (NAO) HC 10400, Session 2005-2006, 21 April, London: The Stationery Office
    • National Audit Office (NAO) (2006), Update on PFI Debt Refinancing and the PFI Equity Market, HC 10400, Session 2005-2006, 21 April, London: The Stationery Office
    • (2006) Update on PFI Debt Refinancing and the PFI Equity Market
  • 231
    • 61449214627 scopus 로고    scopus 로고
    • National Audit Office (NAO) HC 156 I & II, Session 2006-2007, London: The Stationery Office
    • National Audit Office (NAO) (2007a), The Efficiency Programme: A Second Review of Progress, HC 156 I & II, Session 2006-2007, London: The Stationery Office
    • (2007) The Efficiency Programme: A Second Review of Progress
  • 234
    • 80054035216 scopus 로고    scopus 로고
    • National Audit Office (NAO) 23 January, HC 102 Session 2007-2008, London: The Stationery Office
    • National Audit Office (NAO) (2008b), Department for Work and Pensions: Progress in Tackling Benefit Fraud, 23 January, HC 102 Session 2007-2008, London: The Stationery Office
    • (2008) Department for Work and Pensions: Progress in Tackling Benefit Fraud
  • 235
    • 45849091886 scopus 로고    scopus 로고
    • National Audit Office (NAO) HC 484 Session 2007-2008, 16 May, London: The Stationery Office, accessed 21 September 2012
    • National Audit Office (NAO) (2008c), The National Programme for IT in the NHS: Progress Since 2006, HC 484 Session 2007-2008, 16 May, London: The Stationery Office, accessed 21 September 2012 at http://www.nao. org.uk/publications/0708/the_national_programme_for_it.aspx.
    • (2008) The National Programme for IT in the NHS: Progress Since 2006
  • 236
    • 84881689701 scopus 로고    scopus 로고
    • National Audit Office (NAO) HM Revenue & Customs' Transformation Programme, HC 930 Session 2007-2008, 18 July 2008, London: The Stationery Office, accessed 17 September 2012
    • National Audit Office (NAO) (2008d), HM Revenue & Customs' Transformation Programme, HC 930 Session 2007-2008, 18 July 2008, London: The Stationery Office, accessed 17 September 2012 at http:// www.nao.org.uk/publications/0708/hm_transformation_programme. aspx.
    • (2008)
  • 237
    • 84881809228 scopus 로고    scopus 로고
    • National Audit Office (NAO) HC 942 Session 2007-2008, London: The Stationery Office
    • National Audit Office (NAO) (2008e), HM Revenue & Customs: The Control and Facilitation of Imports, HC 942 Session 2007-2008, London: The Stationery Office
    • (2008) HM Revenue & Customs: The Control and Facilitation of Imports
  • 239
    • 84881679806 scopus 로고    scopus 로고
    • National Audit Office HC 30, Session 2009-2010, London: The Stationery Office, accessed 29 September 2012
    • National Audit Office (2009b), HM Revenue & Customs' Estate Private Finance Deal Eight Years On, HC 30, Session 2009-2010, London: The Stationery Office, accessed 29 September 2012 at http://bit. ly/6PoKfR.
    • (2009) HM Revenue & Customs' Estate Private Finance Deal Eight Years On
  • 240
    • 84881754038 scopus 로고    scopus 로고
    • National Audit Office (NAO) 15 January, London: The Stationery Office, accessed 16 September 2012
    • National Audit Office (NAO) (2010a), Revenue and Customs: Handling Telephone Enquiries, 15 January, London: The Stationery Office, accessed 16 September 2012 at http://bit.ly/7piLi6.
    • (2010) Revenue and Customs: Handling Telephone Enquiries
  • 241
    • 77955109589 scopus 로고    scopus 로고
    • National Audit Office (NAO) HC 491 Session 2009-2010, 18 March, London: The Stationery Office, accessed 14 September 2012
    • National Audit Office (NAO) (2010b), Reorganizing Central Government, HC 491 Session 2009-2010, 18 March, London: The Stationery Office, accessed 14 September 2012 at http://www.nao.org.uk/publica tions/0910/reorganising_government.aspx.
    • (2010) Reorganizing Central Government
  • 242
    • 80052809253 scopus 로고    scopus 로고
    • National Audit Office (NAO) HC 569 Session 2010-2011, 17 December, London: The Stationery Office, accessed 24 September
    • National Audit Office (NAO) (2010c), Department for Work and Pensions: Minimizing the Cost of Administrative Errors in the Benefits System, HC 569 Session 2010-2011, 17 December, London: The Stationery Office, accessed 24 September at http://www.nao.org.uk/files/1011569.pdf.
    • (2010) Department for Work and Pensions: Minimizing the Cost of Administrative Errors in the Benefits System
  • 243
    • 84881771486 scopus 로고    scopus 로고
    • National Audit Office (NAO) HC 491 Session 2010-2011, 17 December, London: The Stationery Office, accessed 24 September 2012
    • National Audit Office (NAO) (2010d), Department of Health: Management of NHS Hospital Productivity, HC 491 Session 2010-2011, 17 December, London: The Stationery Office, accessed 24 September 2012 at http:// www.nao.org.uk/publications/1011/nhs_hospital_productivity.aspx.
    • (2010) Department of Health: Management of NHS Hospital Productivity
  • 246
    • 84861044749 scopus 로고    scopus 로고
    • National Audit Office (NAO) HC 920, Session 2010-2012, 28 April, London: The Stationery Office
    • National Audit Office (NAO) (2011a), Lessons from PFI and Other Projects, HC 920, Session 2010-2012, 28 April, London: The Stationery Office
    • (2011) Lessons from PFI and Other Projects
  • 247
    • 84881784467 scopus 로고    scopus 로고
    • National Audit Office HC 1280, Session 2010-2012, London: The Stationery Office, accessed 29 September 2012
    • National Audit Office (2011b), PaceSetter: HMRC's Programme to Improve Business Operations, HC 1280, Session 2010-2012, London: The Stationery Office, accessed 29 September 2012 at http://www.nao. org.uk/publications/1012/pacesetter.aspx.
    • (2011) PaceSetter: HMRC's Programme to Improve Business Operations
  • 249
    • 0002037308 scopus 로고
    • 'Understanding organizations as learning systems'
    • Nevis, E.C., A.J. DiBella and J.M. Gould (1995), 'Understanding organizations as learning systems', Sloan Management Review, 36(4), 73-85.
    • (1995) Sloan Management Review , vol.36 , Issue.4 , pp. 73-85
    • Nevis, E.C.1    DiBella, A.J.2    Gould, J.M.3
  • 250
    • 2442626527 scopus 로고    scopus 로고
    • NHS Confederation Briefing Paper December, London: NHS Confederation
    • NHS Confederation (2002), 'Turning around failing hospitals', Briefing Paper December, London: NHS Confederation
    • (2002) 'Turning around failing hospitals'
  • 255
    • 77953952869 scopus 로고    scopus 로고
    • Cm 6163, London: HM Treasury, accessed 16 September 2012
    • O'Donnell, Gus (2004), Financing Britain's Future - Review of the Revenue Departments, Cm 6163, London: HM Treasury, accessed 16 September 2012 at http://webarchive.nationalarchives.gov.uk/+/http://www.hmtreasury. gov.uk/media//FBAA7/odonnell_fore_ch1_245.pdf.
    • (2004) Financing Britain's Future - Review of the Revenue Departments
    • O'Donnell, G.1
  • 256
    • 84881837056 scopus 로고    scopus 로고
    • Office for National Statistics (ONS) London: The Stationery Office
    • Office for National Statistics (ONS) (2000), Transport, Travel and Tourism, London: The Stationery Office
    • (2000) Transport, Travel and Tourism
  • 259
    • 58549092185 scopus 로고    scopus 로고
    • Office for National Statistics (ONS) January, London: UKCEMGA
    • Office for National Statistics (ONS) (2008a), Public Sector Productivity: Health Care, January, London: UKCEMGA
    • (2008) Public Sector Productivity: Health Care
  • 260
  • 261
    • 84868163389 scopus 로고    scopus 로고
    • Office for National Statistics (ONS) June, London: The Stationery Office
    • Office for National Statistics (ONS) (2009), Total Public Service Output and Productivity, June, London: The Stationery Office
    • (2009) Total Public Service Output and Productivity
  • 262
    • 84887680451 scopus 로고    scopus 로고
    • Office for National Statistics (ONS) London: The Stationery Office
    • Office for National Statistics (ONS) (2010a), Blue Book, London: The Stationery Office
    • (2010) Blue Book
  • 263
    • 84863326671 scopus 로고    scopus 로고
    • Office for National Statistics (ONS) 'Households with regular use of a car', London: accessed 1 October 2012
    • Office for National Statistics (ONS) (2010b), Social Trends, 'Households with regular use of a car', London: accessed 1 October 2012 at http:// www.ons.gov.uk/ons/publications/re- reference- tables.html? edition 5 tcm %3A77-131202.
    • (2010) Social Trends
  • 264
    • 84881761607 scopus 로고    scopus 로고
    • 'Quarterly travel and tourism 2001 to 2010'
    • Office for National Statistics London: The Stationery Office
    • Office for National Statistics (2011), 'Quarterly travel and tourism 2001 to 2010', in Transport, Travel and Tourism, London: The Stationery Office
    • (2011) Transport, Travel and Tourism
  • 266
    • 34248245593 scopus 로고
    • 'Dictatorship, democracy, and development'
    • Olson, Mancur (1993), 'Dictatorship, democracy, and development', American Political Science Review, 87(3), 567-76
    • (1993) American Political Science Review , vol.87 , Issue.3 , pp. 567-576
    • Olson, M.1
  • 268
    • 84881825319 scopus 로고    scopus 로고
    • Organisation for Economic Co- operation and Development (OECD) Public Administration after 'New Public Management', part of 'Value for Money in Government' series, Paris: OECD Publishing
    • Organisation for Economic Co- operation and Development (OECD) (2010), Public Administration after 'New Public Management', part of 'Value for Money in Government' series, Paris: OECD Publishing
    • (2010)
  • 269
    • 84881676586 scopus 로고    scopus 로고
    • '"Sweetheart" tax deals come under scrutiny of auditors'
    • 17 December
    • Osborne, Alastair (2011), '"Sweetheart" tax deals come under scrutiny of auditors', Daily Telegraph, 17 December
    • (2011) Daily Telegraph
    • Osborne, A.1
  • 270
    • 84881736716 scopus 로고    scopus 로고
    • 'The keys to the kingdom: income tax and the state', mimeo, Dayton, Ohio: Wright State University, Department of Economics
    • Osborne, Evan (2002), 'The keys to the kingdom: income tax and the state', mimeo, Dayton, Ohio: Wright State University, Department of Economics
    • (2002)
    • Osborne, E.1
  • 271
    • 84881690969 scopus 로고    scopus 로고
    • Oxford Economics The Public Services Industry in the UK, Oxford: Oxford Economics
    • Oxford Economics (2008a), The Public Services Industry in the UK, Oxford: Oxford Economics
    • (2008)
  • 272
    • 84881753081 scopus 로고    scopus 로고
    • Oxford Economics The Market for Public Services: International Comparisons, Oxford: Oxford Economics
    • Oxford Economics (2008b), The Market for Public Services: International Comparisons, Oxford: Oxford Economics
    • (2008)
  • 273
    • 84881743603 scopus 로고    scopus 로고
    • Public Service Output, Inputs and Productivity, Healthcare, London: Office of National Statistics
    • Peñaloza, Maria- Cristina, Michael Hardie, Richard Wild and Katherine Mills (2010), Public Service Output, Inputs and Productivity, Healthcare, London: Office of National Statistics
    • (2010)
    • Peñaloza, M.-C.1    Hardie, M.2    Wild, R.3    Mills, K.4
  • 274
    • 84965682144 scopus 로고
    • 'The death of immortality: births, deaths and metamorphoses in the US federal bureaucracy 1933-1982'
    • Peters, B. Guy and Brian W. Hogwood (1982), 'The death of immortality: births, deaths and metamorphoses in the US federal bureaucracy 1933-1982', American Review of Public Administration, 18(2), 119-33.
    • (1982) American Review of Public Administration , vol.18 , Issue.2 , pp. 119-133
    • Peters, B.G.1    Hogwood, B.W.2
  • 277
    • 84864791497 scopus 로고    scopus 로고
    • 'Technological change: a central yet neglected feature of public administration'
    • Pollitt, Christopher (2011), 'Technological change: a central yet neglected feature of public administration', NISPAcee Journal of Public Administration and Policy, 3(2), 31-53
    • (2011) NISPAcee Journal of Public Administration and Policy , vol.3 , Issue.2 , pp. 31-53
    • Pollitt, C.1
  • 282
    • 84881773146 scopus 로고    scopus 로고
    • PSSRU, Kent Unit Costs of Health and Social Care 2007, Canterbury, Kent: Personal Social Services Research Unit, compiled by Leslie Curtis, accessed 1 October 2012
    • PSSRU, Kent (2007), Unit Costs of Health and Social Care 2007, Canterbury, Kent: Personal Social Services Research Unit, compiled by Leslie Curtis, accessed 1 October 2012 at http://kar.kent.ac.uk/2785/1/ uc2007.pdf.
    • (2007)
  • 283
    • 84880769779 scopus 로고    scopus 로고
    • Public Accounts Committee London: House of Commons, accessed 25 September 2012
    • Public Accounts Committee (2011a), Management of NHS Hospital Productivity: Twenty- Sixth Report of Session 2010-2012, London: House of Commons, accessed 25 September 2012 at http://www. publications.parliament.uk/pa/cm201011/cmselect/cmpubacc/741/74102. htm.
    • (2011) Management of NHS Hospital Productivity: Twenty- Sixth Report of Session 2010-2012
  • 284
  • 285
    • 84881799718 scopus 로고    scopus 로고
    • Public Administration Select Committee (PASC) Government and IT - 'A Recipe for Rip- offs': Time for a New Approach, Twelfth Report of Session 2010-2011, London: The Stationery Office
    • Public Administration Select Committee (PASC) (2011), Government and IT - 'A Recipe for Rip- offs': Time for a New Approach, Twelfth Report of Session 2010-2011, London: The Stationery Office
    • (2011)
  • 288
    • 78650166026 scopus 로고    scopus 로고
    • Public Administration Review, December Special Issue on 'Part VI: The Past as Prelude: Were the Predictions of Classical Scholars Correct?'
    • Roberts, Alasdair (2010), 'Harris's mirage: the positive service state', Public Administration Review, December Special Issue on 'Part VI: The Past as Prelude: Were the Predictions of Classical Scholars Correct?', S268-S272
    • (2010) 'Harris's mirage: the positive service state'
    • Roberts, A.1
  • 289
    • 2942521276 scopus 로고    scopus 로고
    • 'Rethinking the management of information in the strategic monitoring of public policies by agencies'
    • Rochet, C. (2004) 'Rethinking the management of information in the strategic monitoring of public policies by agencies', Industrial Management & Data Systems, 104(3-4), 201-8.
    • (2004) Industrial Management & Data Systems , vol.104 , Issue.3-4 , pp. 201-208
    • Rochet, C.1
  • 290
    • 39749094388 scopus 로고    scopus 로고
    • 'Making crisis a momentum for change within public services'
    • Rochet, C. (2007), 'Making crisis a momentum for change within public services', International Journal of Public Sector Performance, 1(1), 5-28.
    • (2007) International Journal of Public Sector Performance , vol.1 , Issue.1 , pp. 5-28
    • Rochet, C.1
  • 294
    • 34547894714 scopus 로고    scopus 로고
    • 'The coming crisis of empirical sociology'
    • Savage, Mike and Roger Burrows (2007), 'The coming crisis of empirical sociology', Sociology, 41(5), 885-99
    • (2007) Sociology , vol.41 , Issue.5 , pp. 885-899
    • Savage, M.1    Burrows, R.2
  • 295
    • 70349209417 scopus 로고    scopus 로고
    • 'Some further reflections on the coming crisis of empirical sociology'
    • Savage, Mike and Roger Burrows (2009), 'Some further reflections on the coming crisis of empirical sociology', Sociology, 43(4), 762-72
    • (2009) Sociology , vol.43 , Issue.4 , pp. 762-772
    • Savage, M.1    Burrows, R.2
  • 299
    • 84856148608 scopus 로고    scopus 로고
    • 'Cartelization revisited and the lessons of Southern Cross'
    • Scourfield, Peter (2012), 'Cartelization revisited and the lessons of Southern Cross', Critical Social Policy, 32(1), 137-48
    • (2012) Critical Social Policy , vol.32 , Issue.1 , pp. 137-148
    • Scourfield, P.1
  • 300
    • 84881835123 scopus 로고
    • [1920] The Intellectual Life: Its Spirits, Conditions and Methods, trans. Mary Ryan, Dublin: Mercer Press
    • Sertillanges, A.D. ([1920] 1978), The Intellectual Life: Its Spirits, Conditions and Methods, trans. Mary Ryan, Dublin: Mercer Press.
    • (1978)
    • Sertillanges, A.D.1
  • 301
    • 84881757423 scopus 로고    scopus 로고
    • 'The government's response to unemployment', London: Department of Work and Pensions, paper to the LSE Public Policy Group seminar on 'Innovating out of the Recession: New Strategies in Human Resources', 29 January 2010
    • Sharples, A. (2010), 'The government's response to unemployment', London: Department of Work and Pensions, paper to the LSE Public Policy Group seminar on 'Innovating out of the Recession: New Strategies in Human Resources', 29 January 2010.
    • (2010)
    • Sharples, A.1
  • 304
    • 79961043587 scopus 로고    scopus 로고
    • Working Paper No. 07/164, Bristol: Centre for Market and Public Organizations
    • Simpson, Helen (2006), 'Productivity in public services', Working Paper No. 07/164, Bristol: Centre for Market and Public Organizations.
    • (2006) 'Productivity in public services'
    • Simpson, H.1
  • 305
    • 62249133006 scopus 로고    scopus 로고
    • 'Productivity in public services'
    • Simpson, H. (2009), 'Productivity in public services', Journal of Economic Surveys, 23(2), 250-76.
    • (2009) Journal of Economic Surveys , vol.23 , Issue.2 , pp. 250-276
    • Simpson, H.1
  • 306
    • 33747824997 scopus 로고    scopus 로고
    • 'Measuring productivity and quality changes using data envelopment analysis: an application to Catalan hospitals'
    • Solà, M. and D. Prior (2001), 'Measuring productivity and quality changes using data envelopment analysis: an application to Catalan hospitals', Financial Accountability & Management, 17(3), 219-45.
    • (2001) Financial Accountability & Management , vol.17 , Issue.3 , pp. 219-245
    • Solà, M.1    Prior, D.2
  • 307
    • 0000500639 scopus 로고
    • 'Technical change and the aggregate production function'
    • Solow, R. (1957), 'Technical change and the aggregate production function', Review of Economics and Statistics, 39(3), 312-20.
    • (1957) Review of Economics and Statistics , vol.39 , Issue.3 , pp. 312-320
    • Solow, R.1
  • 308
    • 0002545928 scopus 로고
    • 'We'd better watch out'
    • (12 July), Book Review
    • Solow, R.M. (1987), 'We'd better watch out', New York Times (12 July), Book Review, 36.
    • (1987) New York Times , pp. 36
    • Solow, R.M.1
  • 309
    • 84881671477 scopus 로고    scopus 로고
    • Statistics New Zealand Wellington: Statistics New Zealand. Steering Committee for the Review of Commonwealth/State Service
    • Statistics New Zealand (2010), Measuring Government Sector Productivity in New Zealand: A Feasibility Study, Wellington: Statistics New Zealand. Steering Committee for the Review of Commonwealth/State Service
    • (2010) Measuring Government Sector Productivity in New Zealand: A Feasibility Study
  • 311
    • 0242523623 scopus 로고    scopus 로고
    • 'How much confidence should we place in efficiency estimates?'
    • Street, A. (2003), 'How much confidence should we place in efficiency estimates?', Health Economics, 12(11), 895-907.
    • (2003) Health Economics , vol.12 , Issue.11 , pp. 895-907
    • Street, A.1
  • 312
    • 79952972692 scopus 로고    scopus 로고
    • 'Causality between tax revenue and government spending in Malaysia'
    • accessed 16 September 2012
    • Taha, Roshaiza and Nanthakumar Loganathan (2008), 'Causality between tax revenue and government spending in Malaysia', The International Journal of Business and Finance Research, 2(2), 63-73, accessed 16 September 2012 at http://ssrn.com/abstract51543911.
    • (2008) The International Journal of Business and Finance Research , vol.2 , Issue.2 , pp. 63-73
    • Taha, R.1    Loganathan, N.2
  • 313
    • 0000778367 scopus 로고
    • 'A pure theory of local expenditures'
    • Tiebout, Charles (1956), 'A pure theory of local expenditures', Journal of Political Economy, 64(5), 416-24
    • (1956) Journal of Political Economy , vol.64 , Issue.5 , pp. 416-424
    • Tiebout, C.1
  • 314
    • 0013166486 scopus 로고
    • 'Zur Theorie der langfristigen Wirtschaftsentwicklung'
    • Tinbergen, J. (1942), 'Zur Theorie der langfristigen Wirtschaftsentwicklung', Weltwirtschaftliches Archiv, Band, 55(1), 511-49.
    • (1942) Weltwirtschaftliches Archiv Band , vol.55 , Issue.1 , pp. 511-549
    • Tinbergen, J.1
  • 315
    • 84881821759 scopus 로고    scopus 로고
    • 'Benefit fraud is already low - to save real money the government should concentrate on the errors'
    • blog, 11 August, accessed 17 September 2012
    • Tinkler, Jane (2010), 'Benefit fraud is already low - to save real money the government should concentrate on the errors', British Politics and Policy at LSE blog, 11 August, accessed 17 September 2012 at http:// eprints.lse.ac.uk/39684/.
    • (2010) British Politics and Policy at LSE
    • Tinkler, J.1
  • 316
    • 84881679066 scopus 로고    scopus 로고
    • 'Ten years after tax, social security departments in the USA and elsewhere are moving cautiously online. The UK is pioneering "digital by default" services and the advent of a universal credit at DWP could be an opportunity for breakthrough progress', British Politics and Policy at LSE blog, 28 June, accessed 25 September 2012
    • Tinkler, Jane (2011), 'Ten years after tax, social security departments in the USA and elsewhere are moving cautiously online. The UK is pioneering "digital by default" services and the advent of a universal credit at DWP could be an opportunity for breakthrough progress', British Politics and Policy at LSE blog, 28 June, accessed 25 September 2012 at http://eprints.lse.ac.uk/37227/.
    • (2011)
    • Tinkler, J.1
  • 317
    • 77953931734 scopus 로고    scopus 로고
    • Treasury Select Committee HC 556, Session 2003-2004, 11 November, London: The Stationery Office
    • Treasury Select Committee (2004), The Merger of Customs and Excise and the Inland Revenue, HC 556, Session 2003-2004, 11 November, London: The Stationery Office
    • (2004) The Merger of Customs and Excise and the Inland Revenue
  • 318
    • 84881682309 scopus 로고    scopus 로고
    • Treasury Select Committee HC 156 Session 2009-2010, 24 February, London: The Stationery Office
    • Treasury Select Committee (2010), Administration and Expenditure of the Chancellor's Departments, 2008-09, HC 156 Session 2009-2010, 24 February, London: The Stationery Office
    • (2010) Administration and Expenditure of the Chancellor's Departments, 2008-09
  • 319
    • 84869231421 scopus 로고    scopus 로고
    • Treasury Select Committee Seventeenth Report, Session 2010-2012, 18 July, London: The Stationery Office, accessed 23 September 2012
    • Treasury Select Committee (2011), Private Finance Initiative, Seventeenth Report, Session 2010-2012, 18 July, London: The Stationery Office, accessed 23 September 2012 at http://www.publications.parliament.uk/ pa/cm201012/cmselect/cmtreasy/1146/114602.htm.
    • (2011) Private Finance Initiative
  • 320
    • 84881754383 scopus 로고    scopus 로고
    • UHY Hacker Young 'HMRC staff morale plunges to a new low after PAYE scandal', blog, 20 December, accessed 16 September
    • UHY Hacker Young (2010), 'HMRC staff morale plunges to a new low after PAYE scandal', blog, 20 December, accessed 16 September at http://www.uhy- uk.com/resources/news/ hmrc- staff- morale- plunges- toa-new- low- following- paye- scandal777/.
    • (2010)
  • 325
    • 84881759351 scopus 로고    scopus 로고
    • 'After Atkinson: the implementation of measurement innovations', paper to the UK Political Studies Association Conference, University of Edinburgh
    • Van Dooren, Wouter (2010), 'After Atkinson: the implementation of measurement innovations', paper to the UK Political Studies Association Conference, University of Edinburgh
    • (2010)
    • Van Dooren, W.1
  • 326
    • 58149350226 scopus 로고    scopus 로고
    • 'Convergence without diffusion? A comparative analysis of the choice of performance indicators in tax administration and social security'
    • van Stolk, Christian and Kai Wegrich (2008), 'Convergence without diffusion? A comparative analysis of the choice of performance indicators in tax administration and social security', International Review of Administrative Sciences, 74(4), 589-614
    • (2008) International Review of Administrative Sciences , vol.74 , Issue.4 , pp. 589-614
    • van Stolk, C.1    Wegrich, K.2
  • 327
    • 84881684742 scopus 로고    scopus 로고
    • Democratizing Innovation, Boston: MIT Press
    • von Hippel, Eric (2005), Democratizing Innovation, Boston: MIT Press
    • (2005)
    • von Hippel, E.1
  • 329
    • 33750196795 scopus 로고    scopus 로고
    • 'Reducing patient mortality in hospitals: the role of human resource management'
    • West, Michael A., James P. Guthrie, Jeremy F. Dawson, Carol S. Borrill and Matthew Carter (2006), 'Reducing patient mortality in hospitals: the role of human resource management', Journal of Organizational Behavior, 27(7), 983-1002.
    • (2006) Journal of Organizational Behavior , vol.27 , Issue.7 , pp. 983-1002
    • West, M.A.1    Guthrie, J.P.2    Dawson, J.F.3    Borrill, C.S.4    Carter, M.5
  • 335
    • 84881723678 scopus 로고    scopus 로고
    • Work and Pensions Select Committee 16 November, London: The Stationery Office. World Bank (2010), Copy of NAO 'International Benchmark of fraud and error in social security systems', accessed 25 September 2012
    • Work and Pensions Select Committee (2006b), Benefits Simplification: Government Response to the Committee's Seventh Report of Session 2006-07, 16 November, London: The Stationery Office. World Bank (2010), Copy of NAO 'International Benchmark of fraud and error in social security systems', accessed 25 September 2012 at http://www.nao. org.uk/publications/0506/international_benchmark_of_fra.aspx.
    • (2006) Benefits Simplification: Government Response to the Committee's Seventh Report of Session 2006-07
  • 336
    • 79961148544 scopus 로고    scopus 로고
    • World Bank Washington: World Bank. SP Discussion Paper No. 1002. Written by Christian van Stolk and Emil D. Tesliuc
    • World Bank (2010), 'Toolkit on Tackling Error, Fraud and Corruption in Social Protection Programs'. Washington: World Bank. SP Discussion Paper No. 1002. Written by Christian van Stolk and Emil D. Tesliuc.
    • (2010) 'Toolkit on Tackling Error, Fraud and Corruption in Social Protection Programs'
  • 337
    • 84881684122 scopus 로고    scopus 로고
    • London: Advanced Institute of Management Research, Working Paper No. 063, accessed 14 September 2012
    • Yip, George S., Timothy M. Devinney and Gerry Johnson (2008), 'Measuring long term superior performance: or how to compare apples with oranges', London: Advanced Institute of Management Research, Working Paper No. 063, accessed 14 September 2012 at http://www. aimresearch.org/uploads/pdf/working_papers/063- January- 2008_ YipandJohnson.pdf.
    • (2008) 'Measuring long term superior performance: or how to compare apples with oranges'
    • Yip, G.S.1    Devinney, T.M.2    Johnson, G.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.