메뉴 건너뛰기




Volumn 24, Issue 1-2, 2013, Pages 48-61

Do TQM principles need to change? Learning from a comparison to Google Inc.

Author keywords

ambidextrous organisation; continuous innovation; corporate culture; dynamic capabilities; Google; management innovation; open innovation; TQM

Indexed keywords


EID: 84873906160     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2012.733256     Document Type: Review
Times cited : (34)

References (43)
  • 1
    • 0004008765 scopus 로고
    • In: Akao Y., editors Cambridge, MA, Cambridge, MA,: Productivity Press
    • Akao, Y. 1990. Quality function deployment, Edited by: Akao, Y. Cambridge, MA: Productivity Press.
    • (1990) Quality function deployment
    • Akao, Y.1
  • 2
    • 85008380476 scopus 로고
    • Gothenburg: School of Technology Management and Economics, Chalmers University of Technology. Retrieved from
    • Alänge, S. (1992). Total quality management as a tool for organizational change (CIM Working Papers, WP 1992-01). Gothenburg: School of Technology Management and Economics, Chalmers University of Technology. Retrieved fromhttp://publications.lib.chalmers.se/records/fulltext/local_141404.pdf
    • (1992) Total quality management as a tool for organizational change (CIM Working Papers, WP 1992-01
    • Alänge, S.1
  • 5
    • 33847021935 scopus 로고    scopus 로고
    • Six Sigma: A strategy for supporting innovation in pursuit of business excellence - invited paper
    • doi:10.1504/IJTM.2007.011800
    • Antony, J. 2007. Six Sigma: A strategy for supporting innovation in pursuit of business excellence-invited paper. International Journal of Technology Management, 37(1-2): 8-12. (doi:10.1504/IJTM.2007.011800)
    • (2007) International Journal of Technology Management , vol.37 , Issue.1-2 , pp. 8-12
    • Antony, J.1
  • 6
    • 67650739241 scopus 로고    scopus 로고
    • Dynamic or static capabilities? Process management practices and response to technological change
    • doi:10.1111/j.1540-5885.2009.00675.x
    • Benner, M. 2009. Dynamic or static capabilities? Process management practices and response to technological change. Journal of Product Innovation Management, 26: 473-486. (doi:10.1111/j.1540-5885.2009.00675.x)
    • (2009) Journal of Product Innovation Management , vol.26 , pp. 473-486
    • Benner, M.1
  • 7
    • 0037769506 scopus 로고    scopus 로고
    • Process management and technological innovation: A longitudinal study of the photography and paint industries
    • doi:10.2307/3094913
    • Benner, M. and Tushman, M. 2002. Process management and technological innovation: A longitudinal study of the photography and paint industries. Administrative Science Quarterly, 47: 676-706. (doi:10.2307/3094913)
    • (2002) Administrative Science Quarterly , vol.47 , pp. 676-706
    • Benner, M.1    Tushman, M.2
  • 8
    • 0030722805 scopus 로고    scopus 로고
    • High-involvement innovation through continuous improvement
    • doi:10.1504/IJTM.1997.001705
    • Bessant, J. and Caffyn, S. 1997. High-involvement innovation through continuous improvement. International Journal of Technology Management, 14(1): 7-28. (doi:10.1504/IJTM.1997.001705)
    • (1997) International Journal of Technology Management , vol.14 , Issue.1 , pp. 7-28
    • Bessant, J.1    Caffyn, S.2
  • 9
    • 0242337629 scopus 로고    scopus 로고
    • From continuous improvement to continuous innovation: A (retro)(per)spective
    • doi:10.1504/IJTM.2003.003391
    • Boer, H. and Gertsen, F. 2003. From continuous improvement to continuous innovation: A (retro)(per)spective. International Journal of Technology Management, 26(8): 805-827. (doi:10.1504/IJTM.2003.003391)
    • (2003) International Journal of Technology Management , vol.26 , Issue.8 , pp. 805-827
    • Boer, H.1    Gertsen, F.2
  • 10
    • 0031097789 scopus 로고    scopus 로고
    • The art of continuous change: Linking complexity theory and time-paced evolution in relentlessly shifting organizations
    • doi:10.2307/2393807
    • Brown, S. L. and Eisenhardt, K. M. 1997. The art of continuous change: Linking complexity theory and time-paced evolution in relentlessly shifting organizations. Administrative Science Quarterly, 42: 1-34. (doi:10.2307/2393807)
    • (1997) Administrative Science Quarterly , vol.42 , pp. 1-34
    • Brown, S.L.1    Eisenhardt, K.M.2
  • 13
    • 0036904091 scopus 로고    scopus 로고
    • From continuous improvement to continuous innovation
    • doi:10.1080/09544120200000001
    • Cole, R. E. 2002. From continuous improvement to continuous innovation. Total Quality Management, 13(8): 1051-1056. (doi:10.1080/09544120200000001)
    • (2002) Total Quality Management , vol.13 , Issue.8 , pp. 1051-1056
    • Cole, R.E.1
  • 14
    • 49349089378 scopus 로고    scopus 로고
    • When the pursuit of quality risks innovation
    • doi:10.1108/17542730810857363
    • Cole, R. E. and Matsumiya, T. 2008. When the pursuit of quality risks innovation. The TQM Journal, 20(2): 130-142. (doi:10.1108/17542730810857363)
    • (2008) The TQM Journal , vol.20 , Issue.2 , pp. 130-142
    • Cole, R.E.1    Matsumiya, T.2
  • 15
    • 24944436772 scopus 로고    scopus 로고
    • Integrating business excellence and innovation management: Developing a culture for innovation, learning and creativity
    • doi:10.1080/0954412997415
    • Dahlgaard, J. J. and Park Dahlgaard, S. M. 1999. Integrating business excellence and innovation management: Developing a culture for innovation, learning and creativity. Total Quality Management, 10(4-5): 465-472. (doi:10.1080/0954412997415)
    • (1999) Total Quality Management , vol.10 , Issue.4-5 , pp. 465-472
    • Dahlgaard, J.J.1    Park Dahlgaard, S.M.2
  • 16
    • 79957998084 scopus 로고    scopus 로고
    • The quality movement: Where are you going?
    • doi:10.1080/14783363.2011.578481
    • Dahlgaard-Park, S. M. 2011. The quality movement: Where are you going?. Total Quality Management & Business Excellence, 22(5): 493-516. (doi:10.1080/14783363.2011.578481)
    • (2011) Total Quality Management & Business Excellence , vol.22 , Issue.5 , pp. 493-516
    • Dahlgaard-Park, S.M.1
  • 18
    • 0642328630 scopus 로고
    • Theories and concepts in total quality management
    • doi:10.1080/09544129200000015
    • Dotchin, J. A. and Oakland, J. S. 1992. Theories and concepts in total quality management. Total Quality Management, 3(2): 133-145. (doi:10.1080/09544129200000015)
    • (1992) Total Quality Management , vol.3 , Issue.2 , pp. 133-145
    • Dotchin, J.A.1    Oakland, J.S.2
  • 19
    • 0036271117 scopus 로고    scopus 로고
    • Systematic combining: An abductive approach to case research
    • doi:10.1016/S0148-2963(00)00195-8
    • Dubois, A. and Gadde, L.-E. 2002. Systematic combining: An abductive approach to case research. Journal of Business Research, 55(7): 553-560. (doi:10.1016/S0148-2963(00)00195-8)
    • (2002) Journal of Business Research , vol.55 , Issue.7 , pp. 553-560
    • Dubois, A.1    Gadde, L.-E.2
  • 20
    • 79959419185 scopus 로고    scopus 로고
    • Complexity arrangements for sustained innovation: Lessons from 3M corporation
    • doi:10.1177/0170840611410810
    • Garud, R., Gehman, J. and Kumaraswamy, A. 2011. Complexity arrangements for sustained innovation: Lessons from 3M corporation. Organization Studies, 32(6): 737-767. (doi:10.1177/0170840611410810)
    • (2011) Organization Studies , vol.32 , Issue.6 , pp. 737-767
    • Garud, R.1    Gehman, J.2    Kumaraswamy, A.3
  • 21
    • 0031121539 scopus 로고    scopus 로고
    • Integrating continuous improvement and innovation into a corporate culture: A case study
    • doi:10.1016/S0166-4972(96)00103-4
    • Irani, Z. and Sharp, J. M. 1997. Integrating continuous improvement and innovation into a corporate culture: A case study. Technovation, 17(4): 199-206. (doi:10.1016/S0166-4972(96)00103-4)
    • (1997) Technovation , vol.17 , Issue.4 , pp. 199-206
    • Irani, Z.1    Sharp, J.M.2
  • 24
    • 0141759201 scopus 로고    scopus 로고
    • Measurement of business excellence
    • doi:10.1080/0954412988325
    • Kanji, G. K. 1998. Measurement of business excellence. Total Quality Management, 9(7): 633-643. (doi:10.1080/0954412988325)
    • (1998) Total Quality Management , vol.9 , Issue.7 , pp. 633-643
    • Kanji, G.K.1
  • 25
    • 0002098535 scopus 로고
    • Attractive quality and must-be quality (in Japanese)
    • (To Western universities, the Kano Model was presented through the car industry)
    • Kano, N., Seraku, N., Takahashi, F. and Tsuji, S. 1984. Attractive quality and must-be quality (in Japanese). Journal of the Japanese Society for Quality Control, 14(2): 39-48. (To Western universities, the Kano Model was presented through the car industry)
    • (1984) Journal of the Japanese Society for Quality Control , vol.14 , Issue.2 , pp. 39-48
    • Kano, N.1    Seraku, N.2    Takahashi, F.3    Tsuji, S.4
  • 26
    • 84938687906 scopus 로고
    • Core capabilities and core rigidities: A paradox in managing new product development
    • doi:10.1002/smj.4250131009
    • Leonard-Barton, D. 1992. Core capabilities and core rigidities: A paradox in managing new product development. Strategic Management Journal, 13: 111-125. (doi:10.1002/smj.4250131009)
    • (1992) Strategic Management Journal , vol.13 , pp. 111-125
    • Leonard-Barton, D.1
  • 28
    • 0030528170 scopus 로고    scopus 로고
    • Marketing and discontinous innovation: The probe and learn process
    • doi:10.2307/41165841
    • Lynn, G. S., Morone, J. G. and Paulson, A. S. 1996. Marketing and discontinous innovation: The probe and learn process. California Management Review, 38(3): 8-37. (doi:10.2307/41165841)
    • (1996) California Management Review , vol.38 , Issue.3 , pp. 8-37
    • Lynn, G.S.1    Morone, J.G.2    Paulson, A.S.3
  • 29
    • 0001812752 scopus 로고
    • Exploration and exploitation in organizational learning
    • doi:10.1287/orsc.2.1.71
    • March, J. 1991. Exploration and exploitation in organizational learning. Organization Science, 1(2): 71-87. (doi:10.1287/orsc.2.1.71)
    • (1991) Organization Science , vol.1 , Issue.2 , pp. 71-87
    • March, J.1
  • 30
    • 22644450604 scopus 로고    scopus 로고
    • Integrating business excellence and innovation management: Developing vision, blueprint and strategy for innovation in creative and learning organizations
    • doi:10.1080/0954412997613
    • Martensen, A. and Dahlgaard, J. 1999. Integrating business excellence and innovation management: Developing vision, blueprint and strategy for innovation in creative and learning organizations. Total Quality Management, 10(4-5): 627-635. (doi:10.1080/0954412997613)
    • (1999) Total Quality Management , vol.10 , Issue.4-5 , pp. 627-635
    • Martensen, A.1    Dahlgaard, J.2
  • 31
    • 77956498335 scopus 로고    scopus 로고
    • Sustaining corporate success: What drives the top performers?
    • doi:10.1108/02756661011076273
    • Matzler, K., Bailom, F., Anschober, M. and Richardson, S. 2010. Sustaining corporate success: What drives the top performers?. Journal of Business Strategy, 31(5): 4-13. (doi:10.1108/02756661011076273)
    • (2010) Journal of Business Strategy , vol.31 , Issue.5 , pp. 4-13
    • Matzler, K.1    Bailom, F.2    Anschober, M.3    Richardson, S.4
  • 32
    • 84873922812 scopus 로고
    • Malcolm Baldrige National Quality Award, NIST (1987 was the first year that the quality award existed
    • MBNQA, Retrieved from
    • MBNQA (1987-2012). Malcolm Baldrige National Quality Award, NIST (1987 was the first year that the quality award existed. The core values of MBNQA can be viewed as a definition of TQM). Retrieved fromhttp://www.nist.gov/baldrige/publications/upload/2011_2012_Business_Nonprofit_Criteria.pdf
    • (1987) The core values of MBNQA can be viewed as a definition of TQM)
  • 33
  • 34
    • 0035452760 scopus 로고    scopus 로고
    • TQM and innovation: A literature review and research framework
    • doi:10.1016/S0166-4972(00)00070-5
    • Prajogo, D. I. and Sohal, A. S. 2001. TQM and innovation: A literature review and research framework. Technovation, 21: 539-558. (doi:10.1016/S0166-4972(00)00070-5)
    • (2001) Technovation , vol.21 , pp. 539-558
    • Prajogo, D.I.1    Sohal, A.S.2
  • 35
    • 59349096536 scopus 로고    scopus 로고
    • Can quality-oriented firms develop innovative new products?
    • doi:10.1111/j.1540-5885.2009.00346.x
    • Sethi, R. and Sethi, A. 2009. Can quality-oriented firms develop innovative new products?. Journal of Product Innovation Management, 26: 206-221. (doi:10.1111/j.1540-5885.2009.00346.x)
    • (2009) Journal of Product Innovation Management , vol.26 , pp. 206-221
    • Sethi, R.1    Sethi, A.2
  • 37
    • 3042910459 scopus 로고
    • Distinguishing control from learning in total quality management: A contingency perspective
    • Sitkin, S., Sutcliffe, K. and Schroeder, R. 1994. Distinguishing control from learning in total quality management: A contingency perspective. Academy of Management Review, 19: 537-564.
    • (1994) Academy of Management Review , vol.19 , pp. 537-564
    • Sitkin, S.1    Sutcliffe, K.2    Schroeder, R.3
  • 40
    • 36248939699 scopus 로고    scopus 로고
    • Explicating dynamic capabilities: The nature and microfoundations of (sustainable) enterprise performance
    • doi:10.1002/smj.640
    • Teece, D. 2007. Explicating dynamic capabilities: The nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28: 1319-1350. (doi:10.1002/smj.640)
    • (2007) Strategic Management Journal , vol.28 , pp. 1319-1350
    • Teece, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.