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Volumn , Issue , 2007, Pages 270-276

Assesing eGovernment services quality

Author keywords

E government; Public services; Services quality

Indexed keywords

E-GOVERNMENT; E-GOVERNMENT SERVICES; ELECTRONIC SERVICES; EMPIRICAL SURVEYS; LITHUANIA; PUBLIC SERVICES; QUALITY OF INFORMATION; SERVICE AGREEMENTS; SERVICES QUALITY; SERVQUAL; TECHNICAL QUALITY; THEORETICAL FRAMEWORK; THEORETICAL MODELS; WIDE SPECTRUM;

EID: 84873441568     PISSN: 16830040     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (1)

References (9)
  • 1
    • 0038516947 scopus 로고    scopus 로고
    • An integrative approach to the assessment of E-commerce quality
    • Barnes S. J., Vidgen R. T. (2003) "An Integrative Approach to the Assessment of E-Commerce Quality", Journal of Electronic Commerce Research, Vol. 3, pp. 127-132.
    • (2003) Journal of Electronic Commerce Research , vol.3 , pp. 127-132
    • Barnes, S.J.1    Vidgen, R.T.2
  • 2
    • 33646524579 scopus 로고    scopus 로고
    • Measuring service quality in E-retailing
    • Collier J. E., Bienstock C. C. (2006) "Measuring Service Quality in E-Retailing", Journal of Service Research, Vol. 3, No. 8, pp. 260-275.
    • (2006) Journal of Service Research , vol.3 , Issue.8 , pp. 260-275
    • Collier, J.E.1    Bienstock, C.C.2
  • 3
    • 84986076182 scopus 로고    scopus 로고
    • Service quality and e-commerce: An exploratory analysis
    • Cox J., Dale JB.G. (2001) "Service quality and e-commerce: an exploratory analysis", Managing Service quality, Vol. 2, pp. 121-131.
    • (2001) Managing Service Quality , vol.2 , pp. 121-131
    • Cox, J.1    Dale, J.B.G.2
  • 5
    • 33745793409 scopus 로고    scopus 로고
    • Quality of electronic services: Conceptualizing and testing hierarchical model
    • Fassnacht M., Koese I. (2006) "Quality of Electronic Services: Conceptualizing and Testing Hierarchical Model", Journal of service research, Vol. 1 (9), pp. 19-37.
    • (2006) Journal of Service Research , vol.1 , Issue.9 , pp. 19-37
    • Fassnacht, M.1    Koese, I.2
  • 6
    • 84986065051 scopus 로고    scopus 로고
    • The NetOffer model: A case example from the virtual marketspace
    • Grönroos C., Heinonen F., Isoniemi K., Lindholm M. (2000) "The NetOffer model: a case example from the virtual marketspace. Management Decision, Vol. 4, pp. 243-252.
    • (2000) Management Decision , vol.4 , pp. 243-252
    • Grönroos, C.1    Heinonen, F.2    Isoniemi, K.3    Lindholm, M.4
  • 8
    • 85005392538 scopus 로고
    • The impact of tax policy on investment behavior in the chemical industry
    • Pitts, J.E. & Whitaker, W.M., III. (1971) "The impact of tax policy on investment behavior in the chemical industry", Decision Sciences, Vol. 2, No. 1, pp. 53-65.
    • (1971) Decision Sciences , vol.2 , Issue.1 , pp. 53-65
    • Pitts, J.E.1    Whitaker III, W.M.2
  • 9
    • 0003148541 scopus 로고    scopus 로고
    • Developing a scale to measure the perceived quality of an internet shopping site (Sitequal)
    • Yoo B., Donthu N. (2001) "Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (Sitequal)", Quarterly Journal of Electronic Commerce, Vol. 1, pp. 31-46.
    • (2001) Quarterly Journal of Electronic Commerce , vol.1 , pp. 31-46
    • Yoo, B.1    Donthu, N.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.