Research on forecasting call center traffic through PCA and BP neural network

Proceedings - 2012 5th International Symposium on Computational Intelligence and Design, ISCID 2012

Volumn 1, Issue , 2012, Pages 444-447

  Liu, Tao ^a   Liu, Lieli ^a  

^a BEIHANG UNIVERSITY   (China)

Author keywords

BP neural network; Call center; Forecasting; Principal component analysis

Indexed keywords

BP NETWORKS; BP NEURAL NETWORKS; CALL CENTERS; COMPETING MODELS; DIMENSION REDUCTION; FORECASTING METHODS; PRINCIPLE COMPONENT ANALYSIS; TRAFFIC FORECASTING;

NEURAL NETWORKS; PRINCIPAL COMPONENT ANALYSIS;

FORECASTING;

EID: 84873349979     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ISCID.2012.117     Document Type: Conference Paper

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