Institutional contradictions and loose coupling: Postimplementation of NASA's enterprise information system

Information Systems Research

Volumn 23, Issue 2, 2012, Pages 376-396

  Berente, Nicholas ^a   Yoo, Youngjin ^b  

^a UNIVERSITY OF GEORGIA   (United States)

^b TEMPLE UNIVERSITY   (United States)

Author keywords

Enterprise systems; ERP; Institutional contradiction; Institutional logic; Institutional pluralism; Institutional theory; Loose coupling; Loosely coupled; NASA

Indexed keywords

COMPUTER CIRCUITS; ENTERPRISE RESOURCE PLANNING; INFORMATION SYSTEMS; MANAGERS; NASA;

ENTERPRISE SYSTEM; INSTITUTIONAL CONTRADICTION; INSTITUTIONAL LOGIC; INSTITUTIONAL PLURALISM; INSTITUTIONAL THEORY; LOOSE COUPLINGS; LOOSELY COUPLED;

SOCIETIES AND INSTITUTIONS;

EID: 84871272136     PISSN: 10477047     EISSN: 15265536     Source Type: Journal    
DOI: 10.1287/isre.1110.0373     Document Type: Article

References (98)

1. Allen, J. 2005. Value conflicts in enterprise systems. Inform. Tech. People 18(1) 33-49.
2. Al-Mashari, M., A. Al-Mudimigh. 2003. ERP implementation: Lessons from a case study. Inform. Tech. People 16(1) 21-33.
3. Azad, B., N. King. 2008. Enacting computer workaround practices within a medication dispensing system. Eur. J. Inform. Systems 17 264-278.
4. Barker, T., M. N. Frolick. 2003. ERP implementation failure: A case study. Inform. Systems Management 20(4) 43-49.
5. Barrett, M. 1999. Challenges of EDI adoption for electronic trading in the London insurance market. Eur. J. Inform. Systems 8(1) 1-15.
6. Bauman, Z. 2000. Liquid Modernity. Polity Press, Malden, MA
7. Berente, N., D. Ivanov, B. Vandenbosch. 2010. Process gatekeepers and compliance with enterprise system processes. Bus. Process Management J. 16(3) 394-419.
8. Berger, P. L., T. Luckman. 1967. The Social Construction of Reality. Anchor Books, New York.
9. Blau, P. M., W. R. Scott. 1962. Formal Organizations. Stanford University Press, Stanford, CA.
10. Bourdieu, P. 1977. Outline of a Theory of Practice. Cambridge University Press, Cambridge, UK.
11. Boudreau, M. C., D. Robey. 2005. Enacting integrated information technology: A human agency perspective. Organ. Sci. 16(1) 3-18.
12. Bourdieu, P., L. J. D. Wacquant. 1992. An Invitation to Reflexive Sociology. University of Chicago Press, Chicago.
13. Boxenbaum, E., S. Jonsson. 2008. Isomorphism, diffusion and decoupling. R. Greenwood et al. eds. Handbook of Organizational Institutionalism. Sage Publications, London, 78-98.
14. Brown, J. S., P. Duguid. 1991. Organizational learning and communities-of-practice: Toward a unified view of working, learning, and innovation. Organ. Sci. 2(1) 40-57.
15. Brunsson, N. 1989. The Organization of Hypocrisy. JohnWiley & Sons, Chichester, UK.
16. Ciborra, C. 2000. From Control to Drift: The Dynamics of Corporate Information Infrastructures. Oxford University Press, Oxford UK.
17. Ciborra, C. 2002. The Labyrynths of Information: Challenging the Wisdom of Systems. Oxford University Press, Oxford, UK, 1-244.
18. Clegg, S. 1975. Power, Rule and Domination. Routledge and Kegan Paul Ltd., London.
19. Clegg, S., D. Courpasson, N. Phillips. 2006. Power and Organizations. Sage Publications.
20. Cordella, A., K. A. Simon. 2000. Global and local dynamics in infrastructure deployment: The Astra Hässle experience. C. Ciborra, ed. From Control to Drift: The Dynamics of Corporate Information Infrastructures. Oxford University Press, Oxford, UK, 172-192.
21. Creed, W. E. D., M. A. Scully, J. R. Austin. 2002. Clothes make the person? The tailoring of legitimating accounts and the social construction of identity. Organ. Sci. 475.
22. Culnan, M. J. 1983. Chauffeured versus end user access to commercial databases: The effects of task and individual differences. MIS Quart. 7(1) 55-67.
23. Daft, R. L. 1978. A dual-core model of organizational innovation. Acad. Management J. (AMJ) 21(2) 193.
24. Danziger, J. N., W. H. Dutton, R. Kling, K. L. Kraemer. 1982. Computers and Politics: High Technology in American Local Governments. Columbia University Press, New York.
25. Davenport, T. H. 1998. Putting the enterprise into the enterprise system. Harvard Bus. Rev. 76(4, July-August) 121-131.
26. DiMaggio, P. J., W. W. Powell. 1983. The iron cage revisited- Institutional isomorphism and collective rationality in organizational fields. Amer. Sociol. Rev. 48(2) 147-160.
27. Dunn, M. B., C. Jones. 2010. Institutional logics and institutional pluralism: The contestation of care and science logics in medical education 1967-2005. Admin. Sci. Quart. 55 114-149.
28. El Amrani, R., F. Rowe, B. Geffroy-Maronnat. 2006. The effects of enterprise resource planning implementation strategy on crossfunctionality. Inform. Systems J. 16(1) 79-104.
29. Elmes, M. B., D. M. Strong, O. Volkoff. 2005. Panoptic empowerment and reflective conformity in enterprise systems-enabled organizations. Inform. Organ. 15 1-37.
30. Farjoun, M., W. H. Starbuck. 2007. Organizing at and beyond the limits. Organ. Stud. 28(4) 541.
31. Feldman, M. S., B. Pentland. 2003. Reconceptualizing organizational routines as a source of flexibility and change. Admin. Sci. Quart. 48(1) 94.
32. Friedland, R., R. R. Alford. 1991. Bringing society back in: Symbols, practices, and institutional contradictions. W. W. Powell, P. J. DiMaggio, eds. The New Institutionalism in Organizational Analysis. The University of Chicago Press.
33. Gattiker, T. F., D. L. Goodhue. 2005. What happens after ERP implementation: Understanding the impact of inter-dependence and differentiation on plant-level outcomes. MIS Quart. 29(3) 559-585.
34. Giddens, A. 1984. The Constitution of Society. University of California Press, Berkeley, CA.
35. Goodstein, J. D. 1994. Institutional pressures and strategic responsiveness: Employer involvement in work-family issues. Acad. Management J. 37(2) 350.
36. Gosain, S. 2004. Enterprise systems as objects and carriers of institutional forces: The new iron cage? J. Assoc. Inform. Systems 5(4) 151-182.
37. Greenwood, R., C. Oliver, K. Sahlin, R. Suddaby. 2008. Handbook of Organizational Institutionalism. Sage Publications, London.
38. Hannan, M. T., J. Freeman. 1977. The population ecology of organizations. Amer. J. Sociol. 82(5) 929.
39. Howard-Grenville, J. A., P. R. Carlile. 2006. The incompatibility of knowledge regimes: Consequences of the material world for cross-domain work. Eur. J. Inform. Systems 15 473-485.
40. Jepperson, R. L. 1991. Institutions, institutional effects, and institutionalism. W. W. Powell, P. J. DiMaggio, eds. The New Institutionalism in Organizational Analysis. University of Chicago Press, Chicago, 143-163.
41. Jones, M. R., H. Karsten. 2008. Giddens's structuration theory and information systems research. MIS Quart. 32(1) 8.
42. Keen, P. 1981. Informatton systems and organizational change. Comm. ACM. 24(1) 24-33.
43. King, J., V. Gurbaxani, K. Kraemer, F. McFarlan, K. Raman, C. Yap. 1994. Institutional factors in information technology innovation. Inform. Systems Res. 5(2) 139-169.
44. Kraatz, M. S., E. S. Block. 2008. Organizational implications of institutional pluralism. K. Sahlin-Andersson, R. Greenwood, C. Oliver, R. Suddaby, eds. Handbook of Organizational Institutionalism. Sage Publications, London, 243-275.
45. LaPointe, L., S. Rivard. 2005. A multilevel model of resistance to information technology implementation. MIS Quart. 29(3) 461-491.
46. Lee, J. C., M. D. Myers. 2004. Dominant actors, political agendas, and strategic shifts over time: A critical ethnography of an enterprise systems implementation. J. Strategic Inform. Systems 13 355-374.
47. Leonard-Barton, D. 1988. Implementation as mutual adaptation of technology and organization. Res. Policy 17 251-267.
48. Leonardi, P. M., S. R. Barley. 2008. Materiality and change: Challenges to building better theory about technology and organizing. Inform. Organ. 18 159-176.
49. Levina, N., E. Vaast. 2006. Turning a community into a market: A practice perspective on IT use in boundary-spanning. J. Management Inform. Systems 22(4) 13-38.
50. Levina, N., W. Orlikowski. 2009. Understanding shifting power relations within and across organizations: A critical genre analysis. Acad. Management J. 52(4) 672-703.
51. Markus, M., C. Tanis. 2000. The enterprise systems experience- From adoption to success. R.W. Zmud, ed. Framing the Domains of IT Research: Glimpsing the Future Through the Past. Pinnaflex Educational Resources, Cincinnati, 173-207.
52. Meyer, J. W., B. Rowan. 1977. Institutional organizations: Formal structure as myth and ceremony. Amer. J. Sociol. 83(2) 340-363.
53. Morse, J. M. 2007. Sampling in grounded theory. A. Bryant, K. Charmaz, eds. The SAGE Handbook of Grounded Theory. Sage Publications, London, 229-244.
54. Myers, M. D., M. Newman. 2007. The qualitative interview in IS research: Examining the craft. Inform. Organ. 17 2-26.
55. Oliver, C. 1991. Strategic responses to institutional processes. Acad. Management Rev. 16.
56. Orlikowski, W. 1996. Improvising organizational transformation over time: A situated change perspective. Inform. Systems Res. 7 1.
57. Orlikowski, W. J., S. Barley. 2001. Technology and institutions: What can research on information technology and research on organizations learn from each other. MIS Quart. 25(2) 145-165.
58. Orton, J. D., K. E. Weick. 1990. Loosely coupled systems: A reconceptualization. Acad. Management Rev. 15(2) 203.
59. Osterlund, C., P. Carlile. 2005. Relations in practice: Sorting through practice theories on knowledge sharing in complex organizations. Inform. Soc. 21(2) 91.
60. Perrow, C. 1984. Normal Accidents: Living with High-Risk Technologies. Princeton University Press, Princeton, NJ.
61. Pfeffer, J., G. R. Salancik. 1978. The External Control of Organizations. Harper and Row, New York
62. Pollock, N., J. Cornford. 2004. ERP systems and the university as a "unique" organization. Inform. Tech. People 17(1).
63. Pollock, N., R. Williams, L. D'Adderio. 2007. Global software and Its provenance: Generification work in the production of organizational software packages. Soc. Stud. Sci. 37(2) 254.
64. Powell,W.W., J. A. Colyvas. 2008. Microfoundations of institutional theory. K. Sahlin-Andersson, R. Greenwood, C. Oliver, R. Suddaby, eds. Handbook of Organizational Institutionalism. Sage Publications, London, 276-298.
65. Powell, W. W., P. J. DiMaggio. 1991. The New Institutionalism in Organizational Analysis. The University of Chicago Press, Chicago.
66. Rice, R. E., E. M. Rogers. 1980. Reinvention in the innovation process. Sci. Comm. 1(4) 499-514.
67. Robey, D., M. C. Boudreau. 1999. Accounting for the contradictory organizational consequences of information technology: Theoretical directions and methodological implications. Inform. Systems Res. 10(2) 167.
68. Sambamurthy, V., A. Bharadwaj et al. 2003. Shaping agility through digital options: Reconceptualizing the role of information technology in contemporary firms. MIS Quart. 27(2) 237-263.
69. Scott, S., E. Wagner. 2003. Networks, negotiations, and new times: The implementation of enterprise resource planning into an academic administration. Inform. Organ. 13(4) 285-313.
70. Scott, W. R. 1987. Organizations: Rational, Natural, and Open Systems. Prentice-Hall, Englewood Cliffs, NJ.
71. Scott, W. R. 1990. Technology and structure: An organizational level perspective. P. S. Goodman, L. S. Sproull, eds. Technology and Organizations. Jossey-Bass, San Fransisco, 109-143.
72. Scott, W. R. 2008. Institutions and Organizations, 3rd ed. Sage Publications, Los Angeles.
73. Seo, M. G., W. E. D. Creed. 2002. Institutional contradictions, praxis, and institutional change: A dialectical perspective. Acad. Management Rev. 27(2) 222.
74. Sia, S., M. Tang, C. Soh, W. Boh. 2002. Enterprise resource planning (ERP) systems as a technology of power: Empowerment or panoptic control? ACM SIGMIS Database 33(1) 23-37.
75. Sia, S. K., C. Soh. 2007. An assessment of package-organisation misalignment: Institutional and ontological structures. Eur. J. Inform. Systems 16(5) 568-583.
76. Soh, C., S. Sia. 2004. An institutional perspective on sources of ERP package-organisation misalignments. J. Strategic Inform. Systems 13(4) 375-397.
77. Soh, C., S. K. Sia, W. Boh, M. Tang. 2003. Misalignments in ERP implementation: A dialectic perspective. Internat. J. Human-Comput. Interaction 16(1) 81-100.
78. Srivardhana, T., S. D. Pawlowski. 2007. ERP systems as an enabler of sustained business process innovation: A knowledge-based view. J. Strategic Inform. Systems 16(1) 51-69.
79. Starbuck, W. H., M. Farjoun. 2005. Organization at the Limit: Lessons from the Columbia Disaster. Blackwell, Malden, MA.
80. Strauss, A. L., J. M. Corbin. 1998. Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory. Sage Publications, London.
81. Strauss, A., L. Schatzman, D. Ehrlich, R. Bucher, M. Sabshin. 1963. The hospital and its negotiated order. E. Freidson, ed. The Hospital in Modern Society. Free Press, New York, 147-169.
82. Strong, D. M., O. Volkoff. 2010. Understanding organizationenterprise system fit: A path to theorizing the information technology artifact. MIS Quart. 34(4) 731-756.
83. Suchman, L. A. 1987. Plans and Situated Actions: The Problem of Human-Machine Communication. Cambridge University Press, Cambridge, UK.
84. Thornton, P. H., W. Ocasio. 2008. Institutional logics. K. Sahlin-Andersson, R. Greenwood, C. Oliver, R. Suddaby, eds. Handbook of Organizational Institutionalism. Sage Publications, London, 99-129.
85. Townley, B. 1997. The institutional logic of performance appraisal. Organ. Stud. 18(2) 261-285.
86. Townley, B. 2002. The role of competing rationalities in institutional change. Acad. Management J. 45(1) 163-179.
87. Urquhart, C. 2007. The evolving nature of grounded theory method: The case of the information systems discipline. A. Bryant, K. Charmaz, eds. The Sage Handbook of Grounded Theory. Sage Publications, London, 339-360.
88. Vaast, E., N. Levina. 2006. Multiple faces of codification: Organizational redesign in an IT organization. Organ. Sci. 17(2) 190.
89. Vaast, E., G. Walsham. 2005. Representations and actions: The transformation of work practices with IT use. Inform. Organ. 15(1) 65-89.
90. Volkoff, O., D. M. Strong, M. B. Elmes. 2005. Understanding enterprise systems-enabled integration. Eur. J. Inform. Systems 14(2) 110-120.
91. Volkoff, O., D. M. Strong, M. B. Elmes. 2007. Technological embeddedness and organizational change. Organ. Sci. 18(5) 832-848.
92. Wagner, E., S. Newell. 2004. Best for whom? The tension between "best practice" ERP packages and diverse epistemic cultures. J. Strategic Inform. Systems 13 305-328.
93. Wagner, E., S. Newell. 2006. Repairing ERP: Producing social order to create a working information system. J. Appl. Behavioral Sci. 42(1) 40-57.
94. Weick, K. E. 1976. Educational organizations as loosely coupled systems. Admin. Sci. Quart. 21(1) 1.
95. Weick, K. 2001. Making Sense of the Organization. Blackwell Publishing, Malden, MA.
96. Weill, P., M. Subramani, M. Broadbent. 2002. Building IT infrastructure for strategic agility. Sloan Management Rev. 44(1) 57-65.
97. Yin, R. K. 2003. Case Study Research Design and Methods. Sage Publications, Thousand Oaks, CA.
98. Zuboff, S. 1988. In the Age of the Smart Machine: The Future of Work and Power. Basic Books, New York.