Understanding organization-enterprise system fit: A path to theorizing the information technology artifact

MIS Quarterly: Management Information Systems

Volumn 34, Issue 4, 2010, Pages 731-756

  Strong, Diane M ^a   Volkoff, Olga ^b  

^a WORCESTER POLYTECHNIC INSTITUTE   (United States)

^b SIMON FRASER UNIVERSITY   (Canada)

Author keywords

Critical realism; Enterprise systems; Fit; IT artifact; Misfits

Indexed keywords

APPLICATION PROGRAMS; PHILOSOPHICAL ASPECTS;

CRITICAL REALISMS; ENTERPRISE SYSTEM; IT ARTIFACT; MISFITS; ORGANIZATIONAL CULTURES; PACKAGED SOFTWARE; QUALITATIVE STUDY;

ENTERPRISE RESOURCE PLANNING;

EID: 79953282401     PISSN: 02767783     EISSN: None     Source Type: Journal    
DOI: 10.2307/25750703     Document Type: Article

References (78)

1. Archer, M. S. 1995. Realist Social Theory: The Morphogenetic Approach, Cambridge, UK: Cambridge University Press.
2. Barki, H., and Pinsonneault, A. 2005. "A Model of Organizational Integration, Implementation Effort, and Performance," Organization Science (16:2), pp. 165-179. (Pubitemid 40707297)
3. Bhaskar, R. 1978. A Realist Theory of Science, Sussex, UK: The Harvester Press.
4. Bhaskar, R. 1979. The Possibility of Naturalism, Brighton, UK: The Harvester Press.
5. Bhaskar, R. 1998. "General Introduction," in Critical Realism: Essential Readings, M. S. Archer, R. Bhaskar, A. Collier, T. Lawson, and A. Norrie (eds.), London, UK: Routledge, pp. ix-xxiv.
6. Burton-Jones, A., and Gallivan, M. J. 2007. "Toward a Deeper Understanding of System Usage in Organizations: A Multilevel Perspective," MIS Quarterly (31:4), pp. 657-679. (Pubitemid 351153307)
7. Cooprider, J. G., and Henderson, J. C. 1991. "Technology-Process Fit: Perspectives on Achieving Prototyping Effectiveness," Journal of Management Information Systems (7:3), pp 67-87.
8. Davenport, T. H. 1998. "Putting the Enterprise into the Enterprise System," Harvard Business Review (76:4), pp. 121-131.
9. Davison, R. 2002. "Cultural Complications of ERP," Communications of the ACM (45:7), pp. 109-111. (Pubitemid 135699744)
10. Dishaw, M. T., and Strong, D. M. 1998. "Supporting Software Maintenance with Software Engineering Tools: A Computed Task-Technology Fit Analysis," Journal of Systems and Software (44:2), pp. 107-120. (Pubitemid 128419970)
11. Dishaw, M. T., and Strong, D. M. 1999. "Extending the Technology Acceptance Model with Task-Technology Fit Constructs," Information & Management (36:1), pp. 9-21. (Pubitemid 129524590)
12. Dobson, P. J. 2001. "The Philosophy of Critical Realism-An Opportunity for Information Systems Research," Information Systems Frontiers (3:2), pp. 199-210.
13. Elmes, M. B., Strong, D. M., and Volkoff, O. 2005. "Panoptic Empowerment and Reflective Conformity in Enterprise Systems- Enabled Organizations," Information and Organization (15:1), pp. 1-37.
14. Foster, S. 2001. Oracle e-Business Suite 11i: Implementing Core Financial Applications, New York: John Wiley & Sons.
15. Gasser, L. 1986. "The Integration of Computing and Routine Work," ACM Transactions on Office Information Systems (4:3), pp. 205-225.
16. Gattiker, T. F., and Goodhue, D. L. 2005. "What Happens After ERP Implementation: Understanding the Impact of Interdependence and Differentiation on Plant-Level Outcomes," MIS Quarterly (29:3), pp. 559-585. (Pubitemid 46063141)
17. Glaser, B. G. 1978. Theoretical Sensitivity, Mill Valley, CA: Sociology Press.
18. Glaser, B. G., and Strauss, A. 1967. The Discovery of Grounded Theory: Strategies for Qualitative Research, New York: Aldine.
19. Goodhue, D. L. 1995. "Understanding User Evaluations of Information Systems," Management Science (41:12), pp. 1827-1844.
20. Goodhue, D. L., and Thompson, R. L. 1995. "Task-Technology Fit and Individual Performance," MIS Quarterly (19:2), pp. 213-236.
21. Gosain, S. 2004. "Enterprise Information Systems as Objects and Carriers of Institutional Forces: The New Iron Cage?," Journal of the Association for Information Systems (5:4), pp. 151-182.
22. Henderson, J. C., and Cooprider, J. G. 1990. "Dimensions of I/S Planning and Design Aids: A Functional Model of CASE Technology," Information Systems Research (1:3), pp. 227-254.
23. Hofmann, D. A. 2002. "Issues in Multilevel Research: Theory Development, Measurement, and Analysis," in Handbook of Research Methods in Industrial and Organizational Psychology, S. G. Rogelberg (ed.), Oxford, UK: Blackwell Publishers, pp. 247-274.
24. Hong, K.-K., and Kim, Y.-G. 2002. "The Critical Success Factors for ERP Implementation: An Organizational Fit Perspective," Information & Management (40:1), pp. 25-40. (Pubitemid 34803144)
25. Jacobson, S., Shepherd, J., D'Aquila, M., and Carter, K. 2008. "The ERP Market Sizing Report, 2007-2012," AMR Research, Inc., Stanford, CT.
26. Kozlowski, S. W. J., and Klein, K. J. 2000. "A Multilevel Approach to Theory and Research in Organizations: Contextual, Temporal, and Emergent Processes," in Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions, K. J. Klein and S. W. J. Kozlowski (eds.), San Francisco: Jossey-Bass, pp. 3-90.
27. Krumbholz, M., Galliers, J., Coulianos, N., and Maiden, N. A. M. 2000. "Implementing Enterprise Resource Planning Packages in Different Corporate and National Cultures," Journal of Information Technology (15:4), pp. 267-279.
28. Light, B. 2005. "Going Beyond 'Misfit' as a Reason for ERP Package Customisation," Computers in Industry (56:6), pp. 606-619. (Pubitemid 41162318)
29. Locke, K. 2001. Grounded Theory in Management Research, Thousand Oaks, CA: Sage Publications.
30. Lucas, H. C., Jr., Walton, E. J., and Ginzberg, M. J. 1988. "Implementing packaged software," MIS Quarterly (12:4), pp. 537-549.
31. Markus, M. L. 2000. "Paradigm Shifts-E-Business and Business/ Systems Integration," Communications of the Association for Information Systems (4:10), pp. 1-45.
32. Markus, M. L. 2004. "Technochange Management: Using IT to Drive Organizational Change," Journal of Information Technology (19:1), pp. 4-20. (Pubitemid 38978969)
33. Markus, M. L., and Tanis, C. 2000. "The Enterprise System Experience-From Adoption to Success," in Framing the Domains of IT Management: Projecting the Future Through the Past, R.W. Zmud (ed.), Cincinnati, OH: Pinnaflex Educational Resources, pp. 173-207.
34. Martinsons, M. G. 2004. "ERP in China: One Package, Two Profiles," Communications of the ACM (47:7), pp. 65-68.
35. Mingers, J. 2004a. "Real-izing Information Systems: Critical Realism as an Underpinning Philosophy for Information Systems," Information and Organization (14:2), pp. 87-103. (Pubitemid 38613182)
36. Mingers, J. 2004b. "Re-establishing the Real: Critical Realism and Information Systems," in Social Theory and Philosophy for Information Systems, J. Mingers and L. Willcocks (eds.), Chichester, UK: John Wiley & Sons, pp. 372-406.
37. Monteiro, E., and Hanseth, O. 1996. "Social Shaping of Information Infrastructure: On Being Specific about the Technology," in Information Technology and Changes in Organizational Work, W. J. Orlikowski, G. Walsham, M. R. Jones, and J. I. DeGross (eds.), London, UK: Chapman & Hall, pp. 325-343.
38. Morgeson, F. P., and Hofmann, D. A. 1999. "The Structure and Function of Collective Constructs: Implications for Multilevel Research and Theory Development," Academy of Management Review (24:2), pp. 249-265.
39. Orlikowski, W. J. 1993. "CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development," MIS Quarterly (17:3), pp. 309-340.
40. Orlikowski, W. J., and Barley, S. R. 2001. "Technology and Institutions: What Can Research on Information Technology and Research on Organizations Learn from Each Other?," MIS Quarterly (25:2), pp. 145-165. (Pubitemid 33738442)
41. Orlikowski, W. J., and Iacono, C. S. 2001. "Research Commentary: Desperately Seeking the 'IT' in IT Research-A Call to Theorizing the IT Artifact," Information Systems Research (12:2), pp. 121-134.
42. Richards, L. 2005. Handling Qualitative Data, London, UK: Sage Publications.
43. Rosemann, M., Vessey, I., and Weber, R. A. G. 2004. "Alignment in Enterprise Systems Implementations: The Role of Ontological Distance," in Proceedings of the 25th International Conference on Information Systems, R. Agarwal, L. Kirsch, and J. I. DeGross (eds.), Washington, DC, December 12-15, pp. 439-447.
44. Ross, J., and Vitale, M. R. 2000. "The ERP Revolution: Surviving vs. Thriving," Information Systems Frontiers (2:2), pp. 233-241. (Pubitemid 33210671)
45. Rousseau, D. M. 1985. "Issues of Level in Organizational Research: Multi-Level and Cross-Level Perspectives," Research in Organizational Behavior (7), pp. 1-37.
46. Sawyer, S. 2000. "Packaged Software: Implications of the Differences from Custom Approaches to Software Development," European Journal of Information Systems (9:1), pp. 47-58.
47. Sawyer, S. 2001. "A Market-Based Perspective on Information Systems Development," Communications of the ACM (44:11), pp. 97-102. (Pubitemid 33636431)
48. Seddon, P., Shanks, G., and Willcocks, L. 2003. "Introduction: ERP-The Quiet Revolution?," in Second-Wave Enterprise Resource Planning Systems, P. Seddon, G. Shanks, and L. Willcocks (eds.), Cambridge, UK: Cambridge University Press, pp. 1-19.
49. Shang, S., and Seddon, P. B. 2002. "Assessing and Managing the Benefits of Enterprise Systems: The Business Manager's Perspective," Information Systems Journal (12:4), pp. 271-299. (Pubitemid 36721335)
50. Sia, S. K., and Soh, C. 2002. "Severity Assessment of ERP-Organization Misalignment: Honing in on Ontological Structure and Context Specificity," in Proceedings of the 23rd International Conference on Information Systems, L. Applegate, R. Galliers, and J. I. DeGross (eds.), Barcelona, Spain, December 15-18, pp. 723-729.
51. Sia, S. K., and Soh, C. 2007. "An Assessment of Package- Organisation Misalignment: Institutional and Ontological Structures," European Journal of Information Systems (16:5), pp. 568-583.
52. Smith, M. L. 2006. "Overcoming Theory-Practice Inconsistencies: Critical Realism and Information Systems Research," Information and Organization (16:3), pp. 191-211. (Pubitemid 44159232)
53. Soh, C., and Sia, S. K. 2004. "An Institutional Perspective on Sources of ERP Package-Organization Misalignments," Journal of Strategic Information Systems (13:4), pp. 375-397.
54. Soh, C., and Sia, S. K. 2005. "The Challenges of Implementing 'Vanilla' Versions of Enterprise Systems," MIS Quarterly Executive (4:3), pp. 373-384.
55. Soh, C., Sia, S. K., Boh, W. F., and Tang, M. 2003. "Misalignments in ERP Implementation: A Dialectic Perspective," International Journal of Human-Computer Interaction (16:1), pp. 81-100. (Pubitemid 37067779)
56. Soh, C., Sia, S. K., and Tay-Yap, J. 2000. "Cultural Fits and Misfits: Is ERP a Universal Solution?," Communications of the ACM (43:4), pp. 47-51.
57. Strauss, A., and Corbin, J. 1998. Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory (2nd ed.), Thousand Oaks, CA: Sage Publications.
58. Strong, D. M., Dishaw, M. T., and Bandy, D. B. 2006. "Extending Task Technology Fit with Computer Self-Efficacy," DATA BASE (37:2/3), pp. 96-107.
59. Strong, D. M., and Miller, S. M. 1995. "Exceptions and Exception Handling in Computerized Information Processes," ACM Transactions on Information Systems (13:2), pp. 196-233.
60. Sumner, M. 2000. "Risk Factors in Enterprise-Wide/ERP Projects," Journal of Information Technology (15:4), pp. 317-327.
61. Swanson, E. B. 2003. "Innovating with Packaged Business Software: Towards an Assessment," in Second-Wave Enterprise Resource Planning Systems, G. Shanks, P. B. Seddon, and L. Willcocks (eds.), Cambridge, UK: Cambridge University Press, pp. 56-73.
62. Umanath, N. S., and Vessey, I. 1994. "Multiattribute Data Presentation and Human Judgement: A Cognitive Fit Perspective," Decision Sciences (25:5/6), pp. 795-824.
63. Urquhart, C. 1997. "Exploring Analyst-Client Communication: Using Grounded Theory Techniques to Investigate Interaction in Informal Requirements Gathering," in Information Systems and Qualitative Research, A. S. Lee, J. Liebenau, and J. I. DeGross (eds.), London, UK: Chapman & Hall, pp. 149-181.
64. Urquhart, C. 2007. "The Evolving Nature of Grounded Theory Method: The Case of the Information Systems Discipline," in The SAGE Handbook of Grounded Theory, A. Bryant and K. Charmaz (eds.) Los Angeles, CA: Sage Publications, pp. 339-359.
65. Urquhart, C., and Fernandez, W. 2006. "Grounded Theory Method: The Researcher as Blank Slate and Other Myths," in Proceedings of the 27th International Conference on Information Systems, Milwaukee, WI, December 10-13, pp. 457-464.
66. Urquhart, C., Lehmann, H., and Myers, M. D. 2010. "Putting the 'Theory' Back into Grounded Theory: Guidelines for Grounded Theory Studies in Information Systems," Information Systems Journal (20:4), pp. 357-381.
67. Venkatraman, N. 1989. "The Concept of Fit in Strategy Research: Toward Verbal and Statistical Correspondence," Academy of Management Review (14:3), pp. 423-444.
68. Vessey, I. 1991. "Cognitive Fit: A Theory-Based Analysis of the Graphs Versus Tables Literature," Decision Sciences (22:2), pp. 219-240.
69. Vessey, I., and Galletta, D. 1991. "Cognitive Fit: An Empirical Study of Information Acquisition," Information Systems Research (2:1), pp. 63-84.
70. Volkoff, O., Elmes, M. B., and Strong, D. M. 2004. "Enterprise Systems, Knowledge Transfer and Power Users," Journal of Strategic Information Systems (13:4), pp. 279-304. (Pubitemid 40274944)
71. Volkoff, O., Strong, D. M., and Elmes, M. B. 2005. "Understanding Enterprise Systems-Enabled Integration," European Journal of Information Systems (14:2), pp. 110-120. (Pubitemid 41111286)
72. Volkoff, O., Strong, D. M., and Elmes, M. B. 2007. "Technological Embeddedness and Organizational Change," Organization Science (18:5), pp. 832-848.
73. Wand, Y., and Weber, R. 1990. "Toward a Theory of the Deep Structure of Information Systems," in Proceedings of the 11thInternational Conference on Information Systems, J. I. DeGross, M. Alavi, and H. J. Oppelland, Copenhagen, Denmark, December 16-19, pp. 61-71.
74. Wand, Y., and Weber, R. 1995. "On the Deep Structure of Information Systems," Information Systems Journal (5:3), pp. 203-223. (Pubitemid 26439708)
75. Wang, R. Y., and Strong, D. M. 1996. "Beyond Accuracy: What Data Quality Means to Data Consumers," Journal of Management Information Systems (12:4), pp. 5-34. (Pubitemid 126704853)
76. Weber, R. 1997. Ontological Foundations of Information Systems, Melbourne, Australia: Coopers and Lybrand and the Accounting Association of Australia and New Zealand.
77. Wei, H.-L., Wang, E. T. G., and Ju, P.-H. 2005. "Understanding Misalignment and Cascading Change of ERP Implementation: A Stage View of Process Analysis," European Journal of Information Systems (14:4), pp. 324-334. (Pubitemid 41699767)
78. Zigurs, I., and Buckland, B. K. 1998. "A Theory of Task/ Technology Fit and Group Support Systems Effectiveness," MIS Quarterly (22:3), pp. 313-334. (Pubitemid 128684570)