Putting value co-creation into practice: A case for advisory support

19th European Conference on Information Systems, ECIS 2011

Volumn , Issue , 2011, Pages

  Susanne, Schmidt Rauch ^a   Nussbaumer, Philipp ^a  

^a UNIVERSITY OF ZURICH   (Switzerland)

Author keywords

Advisory; Co creation; Collaboration; Design research

Indexed keywords

ADVISORY; CO-CREATION; COLLABORATION; DESIGN REQUIREMENTS; DESIGN RESEARCH; GENERAL SOLUTIONS; PROBLEM AREAS; SUPPORT SYSTEMS; TWO DOMAINS;

INFORMATION SYSTEMS; OPERATIONS RESEARCH;

RESEARCH;

EID: 84870632836     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (24)

1. Auh, S., Bell, S. J., McLeod, C. S., & Shih, E. (2007). Co-production and customer loyalty in financial services. Journal of Retailing, 83(3), 359-370.
2. Dilts, J., & Prough, G. (2002). Travel Agencies: A Service Industry in Transition in the Networked Economy. Marketing Management Journal, 13(2), 96-106.
3. Eisenhardt, K. M. (1989). Agency Theory: An Assessment and Review. AMR, 14(1), 57-74.
4. Eric von Hippel. (1994). "Sticky Information" and the Locus of Problem Solving: Implications for Innovation. Management Science, 40(4), 429-439.
5. Grönroos, C. (2008). Service logic revisited: who creates value? And who co-creates? European Business Review, 20(4), 298-314.
6. Hevner, A., March, S., Park, J., & Ram, S. (2004). Design Science in IS Research. MISQ, 28(1). Int'l Standards Org. (1999): ISO 13407. Human Centred Design Proc. for Interact. Systems.
7. Kuhlthau, C. (1999). The Role of Experience in the Information Search Process of an Early Career Information Worker. Journal of the American Society for Information Science, 50(5), 399-412.
8. Mogicato, R, Schwabe, G., Nussbaumer, P., Stehli, E., & Eberhard, M. (2009). Beratungsqualität in Banken. Dübendorf: Solution Providers AG.
9. Novak, J. (2009). Mine, yours⋯ours? Designing for Principal-Agent Collaboration in Interactive Value Creation. Proceedings of Wirtschaftsinformatik 2009, Wien.
10. Novak, J., & Schwabe, G. (2009). Designing for reintermediation in the brick-and-mortar world: Towards the travel agency of the future. Electronic Markets, 19(1), 15-29.
11. Nussbaumer, P., & Schwabe, G. (2010). Gemeinsam statt einsam: Kooperative Bankberatung. Mensch & Computer 2010, Duisburg.
12. Payne, A., Storbacka, K., & Frow, P. (2008). Managing the co-creation of value. JAMS, 36(1), 83-96.
13. Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5-14.
14. Reichwald, R., & Piller, F. (2006). Interaktive Wertschöpfung. Wiesbaden: Gabler Verlag.
15. Rosson, M., & Carroll, J. (2002). Usability Engineering: Scenario-Based Development of Human-Computer Interaction. Morgan Kaufmann, San Francisco, 2002.
16. Schmidt-Rauch, S., Schaer, R & Schwabe, G. (2010). From Telesales to Tele-Advisory Services in Travel Agencies. Proc. of ICIS 2010, St. Louis.
17. Schwartz, B. (2005). The Paradox of Choice: Why More Is Less, Harperperennial.
18. Schwarzer, C, & Posse, N. (1986). Beratung. In B. Weidenmann & A. Krapp, (Eds.), Pädagogische Psychologie (p. 631-666). München: Psychologie Verlags Union.
19. Spohrer, J., & Maglio, P. P. (2008). The Emergence of Service Science. POM Journal, 17(3), 238-246.
20. Stebbins, R. A. (2001). Exploratory Research in the Social Sciences. Sage Publications, Inc.
21. Thomke, S. H. (2003). Experimentation Matters: Unlocking the Potential of New Technologies for Innovation. Harvard Business Press.
22. Vargo, S., Maglio, P., & Akaka, M. (2008). On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26, 145-152.
23. Vargo, S. L., & Lusch, R. (2004). Evolving to a New Dominant Logic for Marketing. JM, (68), 1-17.
24. Vargo, S. L., & Lusch, R. F. (2008). Service-dominant logic: cont. the evolution. JAMS, 36(1), 1-10.