From telesales to tele-advisory services in travel agencies

ICIS 2010 Proceedings - Thirty First International Conference on Information Systems

Volumn , Issue , 2010, Pages

  Schmidt Rauch, Susanne ^a   Schaer, Raphael ^a   Schwabe, Gerhard ^a  

^a UNIVERSITY OF ZURICH   (Switzerland)

Author keywords

Collaboration; Design science; Information quality; Problem solving; Trust; User involvement participation; User satisfaction

Indexed keywords

INFORMATION ANALYSIS; INFORMATION SYSTEMS; INFORMATION USE;

COLLABORATION; DESIGN SCIENCE; INFORMATION QUALITY; TRUST; USER INVOLVEMENT; USER SATISFACTION;

PROBLEM SOLVING;

EID: 85069300427     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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