Salesperson's listening ability as an antecedent to relationship selling

Journal of Business and Industrial Marketing

Volumn 28, Issue 1, 2013, Pages 50-59

  Drollinger, Tanya ^a   Comer, Lucette B ^b  

^a UNIVERSITY OF LETHBRIDGE   (Canada)

^b PURDUE UNIVERSITY   (United States)

Author keywords

Buyer seller relationships; Communication; Employee behavior; Listening; Performance; Relationships; Salespeople; Trust

Indexed keywords

EID: 84870591407     PISSN: 08858624     EISSN: None     Source Type: Journal    
DOI: 10.1108/08858621311285714     Document Type: Article

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