Does offshoring impact customer satisfaction?

Association for Information Systems - 12th Americas Conference On Information Systems, AMCIS 2006

Volumn 5, Issue , 2006, Pages 3236-3244

  Whitaker, Jonathan ^a   Krishnan, M S ^a   Fornell, Claes ^a  

^a UNIVERSITY OF MICHIGAN   (United States)

Author keywords

Customer satisfaction; Offshoring; Perceived quality; Perceived value

Indexed keywords

BUSINESS PROCESS; BUSINESS UNITS; CUSTOMER SATISFACTION INDICES; OFF-SHORING; PANEL DATA; PERCEIVED QUALITY; PERCEIVED VALUE; RESEARCH CENTER;

INDUSTRY; INFORMATION SYSTEMS; RESEARCH;

CUSTOMER SATISFACTION;

EID: 84870324695     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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