Limitations of performance measurement systems based on key performance indicators

17th Americas Conference on Information Systems 2011, AMCIS 2011

Volumn 1, Issue , 2011, Pages 99-106

  Pidun, Tim ^a   Felden, Carsten ^a  

^a TU BERGAKADEMIE FREIBERG   (Germany)

Author keywords

Business process management; Indicator; KPI; Performance measurement system; Process performance management

Indexed keywords

BUSINESS PROCESS; BUSINESS PROCESS IMPROVEMENT; BUSINESS PROCESS MANAGEMENT; KEY PERFORMANCE INDICATORS; KPI; LITERATURE REVIEWS; MEASURING PERFORMANCE; PAPER DOCUMENTS; PERFORMANCE MEASUREMENT SYSTEM; PERFORMANCE PROBLEMS; PROCESS PERFORMANCE;

BENCHMARKING; ENTERPRISE RESOURCE MANAGEMENT; INDICATORS (INSTRUMENTS); INFORMATION SYSTEMS;

SUPPLY CHAIN MANAGEMENT;

EID: 84870312297     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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