An analysis of trust among globally distributed work teams in an organizational setting

Knowledge and Process Management

Volumn 14, Issue 3, 2007, Pages 158-168

  Newell, Sue ^a,b   David, Gary ^b   Chand, Donald ^b  

^a UNIVERSITY OF WARWICK   (United Kingdom)

^b BENTLEY COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84870156412     PISSN: 10924604     EISSN: 10991441     Source Type: Journal    
DOI: 10.1002/kpm.284     Document Type: Article

References (42)

1. Adler PS, Kwon S-W. 2002. Social capital: prospects for a new concept. Academy of Management Review 27(1): 17–40.
2. Bartlett CA, Ghoshal S. 1988. Organizing for worldwide effectiveness: the transnational solution. California Management Review, Fall: 54–74.
3. Bartlett CA, Ghoshal S. 2003. What is a global manager? Harvard Business Review, August: 101–108.
4. Bettencourt BA, Brewer MB, Miller N. 1992. Cooperation and the reduction of intergroup bias: the role of reward structure and social orientation. Journal of Experimental Social Psychology 28: 301–319.
5. Borgatti SP, Cross R. 2003. A relational view of information seeking and learning in social networks. Management Science 49(4): 432.
6. Campion MA, Medsker, GJ, Higgs AC. 1993. Relations between work group characteristics and effectiveness: implications for designing effective work groups. Personnel Psychology 46: 823–850.
7. Chand D, David G, Kumar S. 2006. Does exposure to cross-cultural models lead to stereotyping or better management of global IT work? Third International Conference on Intercultural Communication Competence, 26–27 October 2006. Ahmedabad, India.
8. Chowdhury S. 2005. The role of affect- and cognition-based trust in complex knowledge sharing. Journal of Managerial Issues 17(3): 310–327.
9. Cross R, Cummings JN. 2004. Tie and network correlations of individual performance in knowledge-intensive work. Academy of Management Journal 47(6): 928–937.
10. Earley PC. 1986. Trust, perceived importance of praise and criticism and work performance: an examination of feedback in the US and England. Journal of Management 12: 457–473.
11. Garfinkel H. 1963. A conception of and experiments with ‘trust’ as a condition of stable concerted actions. In Motivation and Social Interaction, Harvey OJ (ed.). The Ronald Press: New York.
12. Garfinkel H. 1967. Studies in Ethnomethodology. Englewood Cliffs, NJ: Prentice-Hall.
13. Gouldner A. 1960. The norm of reciprocity: a preliminary statement. American Sociological Review 25(2): 161–178.
14. Guzzo RA, Shea., GP. 1992. Group performance and intergroup relations in organizations. In Handbook of industrial and organizational psychology (2 edn, vol. 3), Dunnette MD, Hough LM (eds). Consulting Psychologists Press: Palo Alto, CA; 269–313.
15. Hansen MT. 1999. The search transfer problem: the role of weak ties in sharing knowledge across organizational sub-units. Administrative Science Quarterly 44: 82–111.
16. Harrison NB, Coplien JO. 1996. Patterns of productive software organizations. Bell Labs Technical Journal Summer: 138–144.
17. Henttonen K, Blomqvist K. 2005. Managing distance in a global virtual team: the evolution of trust through technology-mediated relational communication. Strategic Change 14(2): 107–120.
18. Ho V, Rousseau D, Levesque L. 2006. Social networks and the psychological contract: structural holes, cohesive ties, and beliefs regarding employer obligations. Human Relations 59(4): 459–481.
19. Hofstede G. 2001. Culture's Consequences (2nd edn), New York: McGraw Hill.
20. Jarvenpaa S, Knoll K, Leidner D. 1998. Is anybody out there? Antecedents of trust in global virtual teams. Journal of Management Information Systems 14(4): 29–55.
21. Kanter RM. 1983. The Change Masters. Simon and Schuster: New York.
22. Leana CR, Van Buren HJ III. 1999. Organizational social capital and employment practices. Academy of Management Review 24(3): 538–555.
23. Luff P, Hindmarsh J, Heath C. 2000. Workplace Studies: Recovering Work Practice and Information System Design. Cambridge: Cambridge University Press.
24. Mauss M. ([1954] 1967). The Gift: Forms and Functions of Exchange in Archaic Societies, Translated by I Cunnison. Norton: New York.
25. McAllister D. 1995. Affect and cognition based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal 38(1): 24–59.
26. Meyerson D, Weick KE, Kramer RM. 1996. Swift trust and temporary groups. In Trust in Organisations: Frontiers of theory and research, Kramer RM, Tyler TR (eds). Sage: New York; 166–195.
27. Murray F. 2002. Innovation as co-evolution of scientific and technological networks: exploring tissue engineering. Research Policy 31: 1389–1403.
28. Newell S, Pan SL, Galliers RD, Huang JC. 2001. The myth of the boundaryless organization. Communications of the ACM 44(12): 74–76.
29. Newell S, Swan J. 2000. Trust and inter-organizational networking. Human Relations 53(10): 1287–1328.
30. Orr J. 1996. Talking About Machines: An Ethnography of a Modern Job. Cornell University Press: Ithaca, NY.
31. Pettigrew T. 1979. The ultimate attribution error: extending Allport's cognitive analysis of prejudice. Personality and Social Psychology Bulletin 5: 461–476.
32. Politis J. 2003. The connection between trust and knowledge management: what are its implications for team performance? Journal of Knowledge Management 7(5): 55–67.
33. Rawls AW, David GC. 2005. Accountably other: trust, reciprocity and exclusion in a context of situated practice. Human Studies 28(4): 469–497.
34. Schneider S, Northcraft G. 1999. Three social dilemmas of workforce diversity in organizations: A social identity perspective. Human Relations 52: 1445–1467.
35. Taylor DM, Jaggi V. 1974. Ethnocentrism and causal attribution in a South Indian context. Journal of Cross-Cultural Psychology 5: 162–171.
36. Teram E. 1999. A case against making the control of clients a negotiable contingency for inter-disciplinary teams. Human Relations 52: 263–278.
37. Thompson J. 1967. Organizations in Action. McGraw-Hill: New York.
38. Trompenaars F, Hampden-Turner C. 1998. Riding the waves of culture (2nd edn), McGraw Hill: New York.
39. Tsoukas H. 1996. The firm as a distributed knowledge system: a constructionist approach. Strategic Management Journal 17: 11–25.
40. Whyte WF (ed.). 1990. Participatory Action Research (vol. 123), Sage Publications: Newbury Park, CA.
41. Zaheer A, McEvily B, Perrone V. 1992. Does trust matter: exploring effects of interorganizational and interpersonal trust on performance. Organization Science 9(2): 141–159.
42. Zakaria N, Amelinckx A, Wilemon D. 2004. Working together apart? Building a knowledge sharing culture for global virtual teams. Creativity and Innovation Management 13(1): 15–32.