Towards mass-customized IT services: Assessing a method for identifying reusable service modules and its implication for IT service management

Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale

Volumn 6, Issue , 2005, Pages 3016-3025

  Böhmann, Tilo ^a   Gottwald, Richard ^a   Krcmar, Helmut ^a  

^a TECHNICAL UNIVERSITY OF MUNICH   (Germany)

Author keywords

IT service management; Modularization; Outsourcing; Service engineering

Indexed keywords

COMPONENT LEVELS; CORPORATE CUSTOMERS; ECONOMIES OF SCALE; IT SERVICE MANAGEMENT; IT SERVICE PROVIDERS; IT SERVICES; MODULARIZATIONS; REUSABLE SERVICES; SCALE ECONOMIES; SERVICE ENGINEERING; SERVICE MANAGEMENT; SERVICE OFFERING;

ECONOMICS; INFORMATION SYSTEMS; MODULAR CONSTRUCTION; OUTSOURCING; STANDARDIZATION;

COMPUTER SOFTWARE REUSABILITY;

EID: 84870031773     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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