Modular service architectures: A concept and method for engineering IT services

Proceedings of the 36th Annual Hawaii International Conference on System Sciences, HICSS 2003

Volumn , Issue , 2003, Pages 10-19

  Bohmann T ^a   Junginger, M ^a   Krcmar, H ^b  

^a UNIVERSITY OF HOHENHEIM   (Germany)

^b TECHNICAL UNIVERSITY OF MUNICH   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

SALES;

APPLICATION HOSTING; APPLICATION SERVICE PROVIDER; CUSTOMER PREFERENCES; CUSTOMER REQUIREMENTS; EXTERNAL FACTORS; RESEARCH QUESTIONS; SERVICE ARCHITECTURE; SERVICE OPERATIONS;

ARCHITECTURE;

EID: 33847079363     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/HICSS.2003.1174189     Document Type: Conference Paper

References (25)

1. N. May, "Worldwide IT Services Industry Forecast and Analysis, 2001-2006," IDC, Report 26937, 22 May 2002 2002.
2. R. H. Brown and F. Karamouzis, "The Services Value Chain: Forging the Links of Services and Sourcing," Gartner Research, pp. 1-5, 2001.
3. H. Krcmar, Informationsmanagement, 3 ed. Heidelberg: Springer, 2002.
4. R. N. Rapoport, "Three dilemmas in action research," Human Relations, vol. 23, pp. 499-513, 1970.
5. R. Baskerville, "Investigating Information Systems with Action Research," Communications of the Association of Information Systems, vol. 2, 1999.
6. R. K. Yin, Case Study Research. Design and Methods., 2 ed. Thousand Oaks, London, New Delhi: Sage, 1994.
7. K. M. Eisenhardt, "Building Theories from Case Study Research," Academy of Management Review, vol. 14, pp. 532-550, 1989.
8. M. Kleinaltenkamp, "Begriffsabgrenzungen und Erscheinungsformen von Dienstleistungen," in Handbuch Dienstleistungsmanagement, M. Bruhn and H. Meffert, Eds. Wiesbaden: Gabler, 2001, pp. 27-50.
9. W. Burr, Service Engineering bei technischen Dienstleistungen: eine ökonomische Analyse der Modularisierung, Leistungstiefengestaltung und Systembündelung, vol. 286. Wiesbaden: DUV, 2002.
10. C. Y. Baldwin and K. B. Clark, Design Rules: The Power of Modularity, vol. 1. Cambridge (MA), London: MIT Press, 2000.
11. R. Sanchez, "Strategic Product Creation: Managing New Interactions of Technology, Markets, and Organizations," European Management Journal, vol. 14, pp. 121-138, 1996.
12. K. Ulrich, "The role of product architecture in the manufacturing firm," Research Policy, vol. 24, pp. 419-441, 1995.
13. H. Balzert, Lehrbuch der Software-Technik: Software-Management, Software-Qualitätssicherung, Unternehmensmodellierung. Heidelberg, Berlin: Spektrum, 1998.
14. H. Simon, "The architecture of complexity," Proceedings of the American Philosophical Society, vol. 106, pp. 467-482, 1962.
15. M. A. Schilling, "Toward a General Modular Systems Theory and Its Application to Interfirm Product Modularity," Academy of Management Review, vol. 25, pp. 312-333, 2000.
16. D. L. Parnas, "Information distribution aspects of design methodology," in Information Processing 71, vol. 1, C. V. Freiman, J. E. Griffith, and J. L. Rosenfeld, Eds. North-Holland: Elsevier, 1971, pp. 339-344.
17. J. B. Dahmus, J. P. Gonzalez-Zugasti, and K. N. Otto, "Modular product architecture," Design Studies, vol. 22, pp. 409-424, 2001.
18. A. Ericsson and G. Erixon, Controlling Design Variants: Modular Product Platforms. Dearborn, Michigan: Society of Manufacturing Engineers, 1999.
19. T. W. Malone and K. Crowston, "The Interdisciplinary Study of Coordination," ACM Computing Surveys, vol. 26, pp. 87-119, 1994.
20. T. W. Malone, K. Crowston, J. Lee, B. Pentland, C. Dellarocas, G. Wyner, J. Quimby, C. S. Osbor, A. Bernstein, G. Herman, M. Klein, and E. O'Donnell, "Tools for inventing organizations: Toward a handbook of organizational processes," Management Science, vol. 45, pp. 425-443, 1999.
21. P. B. Kruchten, "The 4+1 View Model of Architecture," IEEE Software, vol. 12, pp. 42-50, 1995.
22. S. Ang and D. W. Straub, "Production and transaction economies and IS outsourcing: a study of the U.S. banking industry," MIS Quarterly, pp. 535-552, 1998.
23. V. Grover, M. J. Cheon, and J. T. C. Teng, "The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions," Journal of Management Information Systems, vol. 12, pp. 89-116, 1996.
24. M. C. Lacity, L. P. Willcocks, and D. E. Feeny, "IT outsourcing: Maximize flexibility and control," Harvard Business Review, pp. 85-93, 1995.
25. J.-N. Lee and Y.-G. Kim, "Effect of partnership quality on IS outsourcing: Conceptual framework and," Journal of Management Information Systems, vol. 15, pp. 29-61, 1999.