Mobile subscribers' willingness to churn under the mobile number portability (MNP)

Association for Information Systems - 11th Americas Conference on Information Systems, AMCIS 2005: A Conference on a Human Scale

Volumn 6, Issue , 2005, Pages 2685-2693

  Kim, Jin Ki ^a  

^a UNIVERSITY AT BUFFALO   (United States)

Author keywords

Churn; Customer satisfaction; Mobile number portability (MNP); Mobile telecom services; Service price; Service quality; Telecom policy and management

Indexed keywords

CHURN; MOBILE TELECOM; NUMBER PORTABILITY; SERVICE PRICES; SERVICE QUALITY; TELECOM;

COSTS; CUSTOMER SATISFACTION; GLOBAL SYSTEM FOR MOBILE COMMUNICATIONS; INFORMATION SYSTEMS; QUALITY OF SERVICE;

CELLULAR TELEPHONE SYSTEMS;

EID: 84870025192     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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