Online student evaluations of hospitality professors: A cross-cultural comparison

Journal of Hospitality, Leisure, Sport and Tourism Education

Volumn 12, Issue 1, 2013, Pages 36-46

  Leung, Xi Y ^a   Jiang, Lan ^b   Busser, James ^b  

^a UNIVERSITY OF MISSISSIPPI   (United States)

^b UNIVERSITY OF NEVADA   (United States)

Author keywords

Cross cultural comparison; Hospitality professor; Online student evaluation; Pinglaoshi.com; RateMyProfessors.com

Indexed keywords

EID: 84869864331     PISSN: None     EISSN: 14738376     Source Type: Journal    
DOI: 10.1016/j.jhlste.2012.10.001     Document Type: Article

References (74)

1. About PingLaoShi.com. (2011). Retrieved November 9, 2011, from .
2. About RataMyProfessor.com. (2011). Retrieved November 9, 2011, from .
3. Ambady, N., & Rosenthal, R. (1993). Half a minute: Predicting teacher evaluations from thin slices of nonverbal behavior and physical attractiveness. Journal of Personality and Social Psychology, 64, 431-441.
4. Bail, F. T., & Mina, S. S. (1981). Filipino and American student perceptions of effectiveness. Research in Higher Education, 14, 135-145.
5. Basow, S. A. (2000). Best and worst professors: Gender patterns in students' choices. Sex Roles, 43, 407-417.
6. Bergman, V. (1984). English as a foreign language instruction in the People's Republic of China: Student and teacher perspectives, expectations and perceptions. Unpublished doctoral dissertation, Claremont Graduate University, Claremont, CA
7. Berry, J. W. (1969). On cross-cultural comparability. International Journal of Psychology, 4(2), 119-128.
8. Bloch, P. H., & Richins, M. L. (1992). You look "mahvelous" : The pursuit of beauty and the marketing concept. Psychology & Marketing, 9, 3-15.
9. Buck, S., & Tiene, D. (1989). The impact of physical attractiveness, gender and teaching philosophy on teacher evaluations. Journal of Educational Research, 82, 172-177.
10. Casero, A. (2010). Modulating factors in the perception of teaching quality. Relieve, 16(2), Retrieved from .
11. Cashin, W. E., & Downey, R. G. (1992). Using global student rating items for summative evaluation. Journal of Educational Psychology, 84(4), 563-572.
12. Centra, J. A. (1994). The use of the teaching portfolio and student evaluations for summative evaluation. Journal of Higher Education, 65(5), 555-570.
13. Centra, J. A. (2003). Will teachers receive higher student evaluations by giving higher grades and less course work? Research in Higher Education, 44(5), 495-518.
14. Chandler, J. A., Weber, M., Finley, D. A., & Evans, D. A. (2007). Evaluating teaching effectiveness in a quantity food laboratory setting. Journal of Hospitality & Tourism Education, 19(3), 23-30.
15. Chapman, D. W., & Carter, J. F. (1979). Translation procedures for the cross cultural use of measurement instruments. Educational Evaluation and Policy Analysis, 1(3), 71-76.
16. Chapman, D. W., & Kelley, E. F. (1981). A comparison of the dimensions used by Iranian and American students in rating instruction. International Review of Education, 27, 41-60.
17. Chen, Y., & Hoshower, L. B. (2003). Student evaluation of teaching effectiveness: An assessment of student perception and motivation. Assessment & Evaluation in Higher Education, 28(1), 71-88.
18. Clayson, D. (1999). Students' evaluation of teaching effectiveness: Some implications of stability. Journal of Marketing Education, 21(1), 68-75.
19. Cortazzi, M., & Jin, L. (1997). Communication for learning across cultures. In D. McNamara, & R. Harris (Eds.), Overseas students in higher education: Issues in teaching and learning (pp. 76-90). London: Routledge.
20. Davison, E., & Price, J. (2009). How do we rate? An evaluation of online student evaluations. Assessment & Evaluation in Higher Education, 34(1), 51-65.
21. Dowell, D. A., & Neal, J. A. (1982). A selective review of the validity of student ratings of teaching. Journal of Higher Education, 53(1), 51-62.
22. Efroymson, M. A. (1960). Multiple regression analysis. In A. Ralston, & H. S. Wilf (Eds.), Mathematical methods for digital computers (pp. 191-203). New York: Wiley.
23. Felton, J., Koper, P. T., Mitchell, J., & Stinson, M. (2008). Attractiveness, easiness and other issues: Student evaluations of professors on Rate-myprofessors.com. Assessment & Evaluation in Higher Education, 33(1), 45-61.
24. Felton, J., Mitchell, J., & Stinson, M. (2004). Web-based student evaluation of professors: The relations between perceived quality, easiness and sexiness. Assessment and Evaluation in Higher Education, 29, 91-108.
25. Freng, S., & Webber, D. (2009). Turning up the heat on online teaching evaluations: Does "hotness" matter? Teaching of Psychology, 36, 189-193.
26. Gould, S. L., & Bojanic, D. C. (2002). Exploring hospitality program rankings. Journal of Hospitality & Tourism Education, 14(4), 24-32.
27. Greenwald, A. G., & Gillmore, G. M. (1997). Grading leniency is a removable contaminant of student ratings. American Psychologist, 52, 1209-1217.
28. Gursoy, D., & Umbreit, T. (2005). Exploring students' evaluations of teaching effectiveness: What factors are important? Journal of Hospitality & Tourism Research, 29(1), 91-109.
29. Hamermesh, D. S., & Parker, A. M. (2005). Beauty in the classroom: Instructors'pulchritude and putative pedagogical productivity. Economics of Education Review, 24(4), 369-376.
30. Johns, N., & Henwood, J. (2006). Tracking students in an uncertain education market. Tourism, 54(4), 345-353.
31. Kang, S. K., Wu, C. E., & Gould, R. (2005). An exploratory study: Students' perceptions of academic faculty and industry practitioner instructions. Journal of Hospitality, Leisure, Sport & Tourism Education, 4(2), 44-53.
32. Kay, C., Moncarz, E., Petroski, M., & Downey, J. (2008). A teaching excellence assessment process model. Journal of Hospitality & Tourism Education, 20(4), 19-27.
33. Kemp, B. W., & Kumar, G. S. (1990). Student evaluations: Are we using them correctly? Journal of Education for Business, 66(2), 106-111.
34. Kindred, J., & Mohammed, S.N (2005). He will crush you like an academic ninja!: Exploring teacher ratings on ratemyprofessors.com. Journal of Computer Mediated Communication, 10(3). .
35. Koblitz, N. (1990). Are student ratings unfair to women? Newsletter of Association for Women in Mathematics, 20, 17-19.
36. Koon, J., & Murray, H. G. (1995). Using multiple outcomes to validate student ratings of overall teacher effectiveness. Journal of Higher Education, 66, 61-81.
37. Kwan, K. P. (1999). How fair are student ratings in assessing the teaching performance of university teachers? Assessment & Evaluation in Higher Education, 24(2), 181-195.
38. Liu, P. Y. (2010). Demonstrative analysis of undergraduate hospitality management education in research-oriented universities of China and of America. Proceeding from 2010s International Workshop on Education Technology and Computer Science (March 6-7, pp. 735-738).
39. Mar, S. G. (1980). The perception of outstanding teacher characteristics by Japanese and Japanese-American students. Unpublished master's thesis, University of California, Los Angeles, Los Angeles, CA
40. Marsh, H. W. (2007). Students' evaluations of university teaching: A multidimensional perspective. In R. P. Perry, & J. C. Smart (Eds.), The scholarship of teaching and learning in higher education: An evidence-based perspective (pp. 319-384). New York: Springer.
41. Marsh, H. W., & Cooper, T. L. (1981). Prior subject interest, students' evaluations, and instructor effectiveness. Multivariate Behavioral Research, 16, 82-104.
42. Marsh, H. W., & Dunkin, M. J. (1992). Students' evaluations of university teaching: A multidimensional perspective. In J. C. Smart (Ed.), Higher education: Handbook of theory and research, vol. 8 (pp. 143-233). New York: Agathon Press.
43. Marsh, H. W., & Roche, L. A. (1993). The use of students' evaluations and an individually structured intervention to enhance university teaching effectiveness. American Educational Research Journal, 30(1), 217-251.
44. Marsh, H. W., & Roche, L. A. (1997). Making students' evaluations of teaching effectiveness effective: The critical issues of validity, bias, and utility. American Psychologist, 52, 1187-1197.
45. Marsh, H. W., & Roche, L. A. (2000). Effects of grading leniency and low workload on students' evaluations of teaching: Popular myth, bias, validity, or innocent bystanders? Journal of Educational Psychology, 92, 202-228.
46. Maxwell, G., Adam, M., Pooran, J., & Scott, B. (2000). Cultural diversity in learning: Developing effective learning for South Asian hospitality management students. Cross Cultural Management: An International Journal, 7(3), 3-12.
47. McCallum, L. W. (1984). A meta-analysis of course evaluation data and its use in the tenure decision. Research in Higher Education, 21(2), 150-158.
48. McCargar, D. F. (1993). Teacher and student role expectations: Cross-cultural differences and implications. The Modern Language Journal, 77(2), 192-207.
49. Millea, M., & Grimes, P. W. (2002). Grade expectations and student evaluation of teaching. College Student Journal, 36, 582-590.
50. Nissen, K. L. (1991). Teaching effectiveness: Evaluation and improvement. Hospitality & Tourism Educator, 3(3), 8.
51. Otto, J., Sanford, D. A., Jr., & Ross, D. N. (2008). Does ratemyprofessor.com really rate my professor? Assessment & Evaluation in Higher Education, 33(4), 355-368.
52. Prave, R. S., & Baril, G. L. (1993). Instructor ratings: Controlling for bias from initial student interest. Journal of Education for Business, 68, 362-366.
53. Quereshi, M. Y. (1980). Perceptions of traits that identify the best and worst teachers in two cultures. Journal of Experimental Education, 49, 4-8.
54. Radford, A. E. (1980). Outstanding teacher characteristics as perceived by Saudi Arabian ESL students and American college students. Unpublished master's thesis, University of California, Los Angeles, Los Angeles, CA
55. Ramsden, P. (1991). A performance indicator of teaching quality in higher education: The course experience questionnaire. Studies in Higher Education, 16, 129-150.
56. RCCSE (2006). Ranking of Hospitality Major among Chinese Universities. By Research Center for Chinese Science Evaluation. Retrieved from
57. Read, W., Rama, D., & Raghunandan, K. (2001). The relationship between student evaluations of teaching and faculty evaluations. Journal of Education for Business, 76(4), 189-193.
58. Riniolo, T. C., Johnson, K. C., Sherman, T. R., & Misso, J. A. (2006). Hot or not: Do professors perceived as physically attractive receive higher student evaluations?. The Journal of General Psychology, 133, 19-35.
59. Rutland, P. (1990). Some considerations regarding teaching evaluations. Political Science Teacher, 3, 1-2.
60. Scott, N. (2007). An evaluation of the effects of using case method on student learning outcomes in a tourism strategic planning course. Journal of Teaching in Travel & Tourism, 7(2), 21-34.
61. Selvarajah, C. (2006). Cross-cultural study of Asian and European student perception: The need to understand the changing educational environment in New Zealand. Cross-Cultural Management, 13, 142-155.
62. Silva, K. M., Silva, F. J., Quinn, M. A., Draper, J. N., Cover, K. R., & Munoff, A. A. (2008). Rate My Professor: Online Evaluations of Psychology Instructors. Teaching of Psychology, 35, 71-80.
63. Simpson, R. D. (1995). Uses and misuses of student evaluations of teaching effectiveness. Innovative Higher Education, 20(1), 3-5.
64. Sonntag, M. E., Bassett, J. F., & Snyder, T. (2009). An empirical test of the validity of student evaluations of teaching made on RateMyProfessors.com. Assessment & Evaluation in Higher Education, 34(5), 499-504.
65. Stuber, J. M., Watson, A., Carle, A., & Staggs, K. (2009). Gender expectations and on-line evaluations of teaching: Evidence from RateMyProfessors.com. Teaching in Higher Education, 14(4), 387-399.
66. Sulkowski, N., & Deakin, M. K. (2010). Implications of internationalisation on learning and teaching: Listening to the winds of change? Journal of Hospitality, Leisure, Sport and Tourism Education, 9(1), 110-116.
67. Sun, T. C. W. (1964). A study of the role of professor in Chinese society and its implications to the adjustment problems of Chinese students in the United States. Unpublished master's thesis, University of California, Los Angeles, Los Angeles, CA
68. Tatro, C. N. (1995). Gender effects on student evaluations of faculty. Journal of Research and Development in Education, 28, 169-173.
69. Theall, M., & Feldman, K. A. (2007). Commentary and update on Feldman's (1997) Identifying exemplary teachers and teaching: Evidence from student ratings. In R. Perry, & J. Smart (Eds.), The scholarship of teaching and learning in higher education: An evidence based perspective (pp. 130-143). New York: Springer.
70. Theall, M., & Franklin, J. (1991). Using student ratings for teaching improvement. New Directions for Teaching and Learning, 48(4), 83-96.
71. Triandis, H. C. (1972). The analysis of subjective culture. New York: Wiley.
72. Wachtel, H. K. (1998). Student evaluation of college teaching effectiveness: A brief review. Assessment and Evaluation in Higher Education, 23(2), 191-211.
73. Watkins, D. (1994). Student evaluations of university teaching: A cross-cultural perspective. Research in Higher Education, 35(2), 251-266.
74. Wright, R. E. (2000). Student evaluations and consumer orientation of universities. Journal of Nonprofit and Public Sector Marketing, 8, 33-40.