Doing It All At Once: Multitasking as a predictor of call center agents' performance and performance-based dismissal

International Journal of Selection and Assessment

Volumn 20, Issue 4, 2012, Pages 434-441

  van der Horst, Anna C ^a   Klehe, Ute Christine ^a   van Leeuwen, Liesbeth ^b  

^a JUSTUS LIEBIG UNIVERSITY   (Germany)

^b Meurs HRM   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84869854658     PISSN: 0965075X     EISSN: 14682389     Source Type: Journal    
DOI: 10.1111/ijsa.12006     Document Type: Article

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