Is implementing multiple management system standards a hindrance to innovation?

Total Quality Management and Business Excellence

Volumn 23, Issue 9-10, 2012, Pages 1075-1088

  Castillo Rojas, Sandra M ^a   Casadesús, Martí ^a   Karapetrovic, Stanislav ^b   Coromina, Lluís ^a   Heras, Iñaki ^c   Martín, Irene ^d  

^a UNIVERSITY OF GIRONA   (Spain)

^b UNIVERSITY OF ALBERTA   (Canada)

^c UNIVERSITY OF THE BASQUE COUNTRY UPV EHU   (Spain)

^d UNIVERSIDAD POLITÉCNICA DE MADRID   (Spain)

Author keywords

hindering innovation; innovation processes; management system standards; quality management; standardised management systems

Indexed keywords

EID: 84869478149     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2012.678587     Document Type: Article

References (44)

1. AENOR. 2006. UNE 166002: Gestión de la I+D+I. Requisitos de un sistema de gestión de I+D+i, Madrid: Author.
2. Atuahene-Gima, K. 1996. Market orientation and innovation. Journal of Business Research, 35: 93-103. (doi:10.1016/0148-2963(95)00051-8)
3. Bhaskaran, S. 2006. Incremental innovation and business performance: Small and medium-size food enterprises in a concentrated industry environment. Journal of Small Business Management, 44(1): 64-80. (doi:10.1111/j.1540-627X.2006.00154.x)
4. Boer, H. and During, W. E. 2001. Innovation, what innovation? A comparison between product, process and organisational innovation. International Journal of Technology Management, 22(1-3): 83-107. (doi:10.1504/IJTM.2001.002956)
5. Bossink, B. A.G. 2002. The strategic function of quality in the management of innovation. Total Quality Management & Business Excellence, 13(2): 195-205.
6. Castillo, S.M., Casadesús, M., Karapetrovic, S., Heras, I., & Martín, I. (2008). Do standardized management systems hinder innovation processes? In Proceedings of the 2nd International Quality Conference-Quality Festival 2008. Kragujevac, Serbia: Association for Quality and Standardization of Serbia-AQS (also appeared in the International Journal of Quality Research, 2(2), 121-127).
7. CEN. 2008. CWA 15899:2008 (Ed. 1): Standardization of an innovation capability rating for SMEs, Brussels: Author.
8. Cronbach, L. J. 1951. Coefficient alpha and the internal structure of tests. Psychometrika, 16: 297-334. (doi:10.1007/BF02310555)
9. Dervitsiotis, K. N. 2010. A framework for the assessment of an organisation's innovation excellence. Total Quality Management & Business Excellence, 21(9): 903-918. (doi:10.1080/14783363.2010.487702)
10. Dervitsiotis, K. N. 2011. The challenge of adaptation through innovation based on the quality of the innovation process. Total Quality Management & Business Excellence, 22(5): 553-566. (doi:10.1080/14783363.2011.568256)
11. Dick, G. P.M. 2000. ISO 9000 certification benefits, reality or myth?. The TQM Magazine, 12(6): 365-371. (doi:10.1108/09544780010351517)
12. Edvardsson, B. and Enquist, B. 2011. The service excellence and innovation model: Lessons from IKEA and other service frontiers. Total Quality Management & Business Excellence, 22(5): 891-910.
13. Feng, J., Prajogo, D. I., Tan, K. C. and Sohal, A. S. 2006. The impact of TQM practices on performance: A comparative study between Australian and Singaporean organizations. European Journal of Innovation Management, 9(3): 269-278. (doi:10.1108/14601060610678149)
14. Gupta, M., & Singh, R. (2006). Experience management framework for managing innovation in post-harvest resource management. In Proceedings 2006 IEEE International Conference on Management of Innovation and Technology (Vol. 1/2, pp. 375-379). Singapore: IEEE.
15. Heras, I. 2006. ISO 9000, ISO 14001 y otros estándares de gestión: pasado, presente y futuro, Madrid: Editorial Civitas.
16. Hoang, D. T., Igel, B. and Laosirihongthong, T. 2006. The impact of total quality management on innovation: Findings from a developing country. International Journal of Quality & Reliability Management, 23(9): 1092-1117. (doi:10.1108/02656710610704230)
17. Hung, R. Y.Y., Lien, B. Y.H., Fang, S. C. and McLean, G. 2010. Knowledge as a facilitator for enhancing innovation performance through total quality management. Total Quality Management & Business Excellence, 21(4): 425-438. (doi:10.1080/14783361003606795)
18. Kale, S. and Arditi, D. 2010. Innovation diffusion modeling in the construction industry. Journal of Construction Engineering and Management, 136(3): 329-340. (doi:10.1061/(ASCE)CO.1943-7862.0000134)
19. Kanji, G. 1996. Can total quality management help innovation?. Total Quality Management, 7(1): 3-9. (doi:10.1080/09544129650035007)
20. Kim, W. C. and Marbougne, R. 1999. Strategy, value innovation, and the knowledge economy. Sloan Management Review, 2(Spring): 41-54.
21. Kondo, Y. 2000. Innovation versus standardization. The TQM Magazine, 12(1): 6-10. (doi:10.1108/09544780010287177)
22. Könnölä, T. and Unruh, G. C. 2006. Really changing the course: The limitations of environmental management systems for innovation. The Journal of Business Strategy and the Environment, 16(8): 525-537. (doi:10.1002/bse.487)
23. Lopez-Mielgo, N., Montes-Peon, J. M. and Vazquez-Ordas, C. J. 2009. Are quality and innovation management conflicting activities?. Technovation, 29(8): 537-545. (doi:10.1016/j.technovation.2009.02.005)
24. Malhotra, N. K. 2004. Marketing research and applied orientation, 4, Englewood Cliffs, NJ: Prentice Hall.
25. Martínez-Costa, M. and Martínez-Lorente, A. R. 2008. Does quality management foster or hinder innovation? An empirical study of Spanish companies. Total Quality Management & Business Excellence, 19(3): 209-221. (doi:10.1080/14783360701600639)
26. Matias, J. C de O. and Coelho, D. A. 2011. Integrated total quality management: Beyond zero defects theory and towards innovation. Total Quality Management & Business Excellence, 22(6): 891-910.
27. Naveh, E. and Marcus, A. A. 2004. When does the ISO 9000 quality assurance standard lead to performance improvement? Assimilation and going beyond. Engineering Management, 51(3): 352-363.
28. OECD. 2005. Oslo manual: Guidelines for collecting and interpreting innovation data, 3, Geneva: Author.
29. OECD. 2007. Innovation and growth: Rationale for an innovation strategy, Geneva: Author.
30. Pekovic, S. and Galia, F. 2009. From quality to innovation: Evidence from two French employer surveys. Technovation, 29(12): 829-842. (doi:10.1016/j.technovation.2009.08.002)
31. Prajogo, D. I. and Sohal, A. S. 2001. TQM and innovation: A literature review and research framework. Technovation, 21(9): 539-558. (doi:10.1016/S0166-4972(00)00070-5)
32. Prajogo, D. I. and Sohal, A. S. 2003. The relationship between TQM practices, quality performance, and innovation performance: An empirical examination. International Journal of Quality & Reliability Management, 20(8): 901-918. (doi:10.1108/02656710310493625)
33. Prajogo, D. I. and Sohal, A. S. 2004. The multidimensionality of TQM practices in determining quality and innovation performance-an empirical examination. Technovation, 24(6): 443-453. (doi:10.1016/S0166-4972(02)00122-0)
34. Prajogo, D. I. and Sohal, A. S. 2006. The integration of TQM and technology/R&D management in determining quality and innovation performance. Omega, 34(3): 296-312. (doi:10.1016/j.omega.2004.11.004)
35. Rossetto, S. and Franceschini, F. 1995. Quality and innovation: A conceptual model of their interaction. Total Quality Management, 6(3): 221-229. (doi:10.1080/09544129550035396)
36. Saris, W. E. and Gallhofer, I. 2007. Design, evaluation, and analysis of questionnaires for survey research, New York, NY: Wiley.
37. Sila, I. and Ebrahimpour, M. 2002. An investigation of the total quality management survey based research published between 1989 and 2000. International Journal of Quality & Reliability Management, 19(7): 902-970. (doi:10.1108/02656710210434801)
38. Singh, P. J. and Smith, A. J.R. 2004. Relationship between TQM and innovation: An empirical study. Journal of Manufacturing Technology Management, 15(5): 394-401. (doi:10.1108/17410380410540381)
39. Slater, S. F. and Narver, J. C. 1998. Customer-led and market-oriented: Lets not confuse the two. Strategic Management Journal, 19: 1001-1006. (doi:10.1002/(SICI)1097-0266(199810)19:10<1001::AID-SMJ996>3.0.CO;2-4)
40. Tang, H. K. 1998. An integrative model of innovation in organizations. Technovation, 18(5): 297-309. (doi:10.1016/S0166-4972(98)00009-1)
41. Terziovski, M. and Samson, D. 1999. The link between total quality management practice and organizational performance. International Journal of Quality & Reliability Management, 16(3): 226-237. (doi:10.1108/02656719910223728)
42. Tidd, J., Bessant, J. and Pavitt, K. 1997. Managing innovation: Integrating technological, market and organizational change, London: John Wiley and Sons.
43. Wagner, E. R. 2005. Innovation in large versus small companies: Insights from the US wood products industry. Management Decision, 43(6): 837-850. (doi:10.1108/00251740510603592)
44. WEF. 2008. The global competitiveness report, Geneva: World Economic Forum.