Linguistic-based emotion analysis and recognition for measuring consumer satisfaction: An application of affective computing

Information Technology and Management

Volumn 13, Issue 4, 2012, Pages 321-332

  Ren, Fuji ^a   Quan, Changqin ^b  

^a UNIVERSITY OF TOKUSHIMA   (Japan)

^b HEFEI UNIVERSITY OF TECHNOLOGY   (China)

Author keywords

Affective computing; Customer relationship management; Customer satisfaction; Enterprise systems; Information technology management; Linguistic feature; Marketing

Indexed keywords

EID: 84868656112     PISSN: 1385951X     EISSN: 15737667     Source Type: Journal    
DOI: 10.1007/s10799-012-0138-5     Document Type: Article

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