Improving the service quality of ocean container carriers: An Indian case study

Benchmarking

Volumn 19, Issue 6, 2012, Pages 709-729

  Kannan, Vanumamalai ^a   Bose, S K ^a   Kannan, N G ^b  

^a BIRLA INSTITUTE OF TECHNOLOGY   (India)

^b LUBRIZOL CORPORATION   (United States)

Author keywords

Carrier selection; Gap analysis; India; Liner shipping companies; Ocean container carriers; Performance management; Service quality; Shipping lines

Indexed keywords

EID: 84868023745     PISSN: 14635771     EISSN: None     Source Type: Journal    
DOI: 10.1108/14635771211284288     Document Type: Review

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