The Effect of Perceived Control on Consumer Responses to Service Encounter Pace: A Revenue Management Perspective

Cornell Hospitality Quarterly

Volumn 53, Issue 4, 2012, Pages 295-307

  Noone, Breffni M ^a   Wirtz, Jochen ^b   Kimes, Sheryl E ^c  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^c 335 Statler Hall   (United States)

Author keywords

customer satisfaction; perceived control; revenue management; service encounter pace; service stages

Indexed keywords

EID: 84867976646     PISSN: 19389655     EISSN: None     Source Type: Journal    
DOI: 10.1177/1938965512460343     Document Type: Article

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