메뉴 건너뛰기




Volumn 22, Issue 5, 2012, Pages 613-625

To establish online shoppers' markets and rules for dynamic CRM systems: An empirical case study in Taiwan

Author keywords

Apriori algorithm; C5.0 decision tree; Consumer behaviour; Customer relationship management; Customer values; Internet; RFM model; Taiwan

Indexed keywords


EID: 84867816807     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662241211271572     Document Type: Article
Times cited : (19)

References (36)
  • 5
    • 77957705675 scopus 로고    scopus 로고
    • Data mining application on students' data
    • Innovation and Creativity in Education
    • Buldu, A. and Ucgun, K. (2010), "Data mining application on students' data" in Procedia - Social and Behavioral Sciences, Vol. 2, No. 2, pp. 5251-9, Innovation and Creativity in Education.
    • (2010) Procedia - Social and Behavioral Sciences , vol.2 , Issue.2 , pp. 5251-5259
    • Buldu, A.1    Ucgun, K.2
  • 6
    • 79953287020 scopus 로고    scopus 로고
    • Comparing consumer complaint responses to online and offline environment
    • Chang, C.C. and Chin, Y.C. (2011), "Comparing consumer complaint responses to online and offline environment" in Internet Research, Vol. 21, No. 2, pp. 124-37.
    • (2011) Internet Research , vol.21 , Issue.2 , pp. 124-137
    • Chang, C.C.1    Chin, Y.C.2
  • 7
    • 80052028832 scopus 로고    scopus 로고
    • Group RFM analysis as a novel framework to discover better customer consumption behavior
    • Chang, H.C. and Tsai, H.P. (2011), "Group RFM analysis as a novel framework to discover better customer consumption behavior" in Expert Systems with Applications, Vol. 38, No. 12, pp. 14499-513.
    • (2011) Expert Systems with Applications , vol.38 , Issue.12 , pp. 14499-14513
    • Chang, H.C.1    Tsai, H.P.2
  • 9
    • 70349764678 scopus 로고    scopus 로고
    • Discovering recency, frequency, and monetary (RFM) sequential patterns from customers' purchasing data
    • Chen, Y.L., Kuo, M.H., Wu, Y.W. and Tang, K. (2009), "Discovering recency, frequency, and monetary (RFM) sequential patterns from customers' purchasing data" in Electronic Commerce Research and Applications, Vol. 8, No. 5, pp. 241-51.
    • (2009) Electronic Commerce Research and Applications , vol.8 , Issue.5 , pp. 241-251
    • Chen, Y.L.1    Kuo, M.H.2    Wu, Y.W.3    Tang, K.4
  • 10
    • 78049526934 scopus 로고    scopus 로고
    • A market perspective of e-learning behaviors
    • Chiang, W.Y. (2008), "A market perspective of e-learning behaviors" in Journal of Customer Satisfaction, Vol. 4, No. 1, pp. 133-61.
    • (2008) Journal of Customer Satisfaction , vol.4 , Issue.1 , pp. 133-161
    • Chiang, W.Y.1
  • 11
    • 84856059907 scopus 로고    scopus 로고
    • Establishment of electronic marketing model for internet shopping: A case study of clothing and cosmetic categories
    • Chiang, W.Y. (2009), "Establishment of electronic marketing model for internet shopping: a case study of clothing and cosmetic categories" in Journal for SME Development, Vol. 11, pp. 1-26.
    • (2009) Journal for SME Development , vol.11 , pp. 1-26
    • Chiang, W.Y.1
  • 12
    • 79961144064 scopus 로고    scopus 로고
    • Establishment and application of fuzzy decision rules: An empirical case of air passengers market in Taiwan
    • Chiang, W.Y. (2011a), "Establishment and application of fuzzy decision rules: an empirical case of air passengers market in Taiwan" in International Journal of Tourism Research, Vol. 13, No. 5, pp. 447-56.
    • (2011) International Journal of Tourism Research , vol.13 , Issue.5 , pp. 447-456
    • Chiang, W.Y.1
  • 13
    • 78049529609 scopus 로고    scopus 로고
    • To mine association rules of customer values via a data mining procedure with improved model: An empirical case study
    • Chiang, W.Y. (2011b), "To mine association rules of customer values via a data mining procedure with improved model: an empirical case study" in Expert Systems with Applications, Vol. 38, No. 3, pp. 1716-22.
    • (2011) Expert Systems with Applications , vol.38 , Issue.3 , pp. 1716-1722
    • Chiang, W.Y.1
  • 15
    • 84867834480 scopus 로고    scopus 로고
    • DGBAS Executive Yuan, available at, Department of Statistics, MOI, Taipei
    • DGBAS, Executive Yuan (2011), Statistics Statistical Yearbook of the R.O.C. for 2010, Department of Statistics, MOI, Taipei, available at: http://eng.dgbas.gov.tw.
    • (2011) Statistics Statistical Yearbook of the R.O.C. For 2010
  • 16
    • 0004094120 scopus 로고
    • 2nd ed., Pegasus Communications, Waltham, MA
    • Forrester, J.W. (1968), Principles of Systems, Pegasus Communications, Waltham, MA, 2nd ed.
    • (1968) Principles of Systems
    • Forrester, J.W.1
  • 18
    • 79952501568 scopus 로고    scopus 로고
    • Estimating customer future value of different customer segments based on adapted RFM model in retail banking context
    • World Conference on Information Technology, Vol
    • Khajvand, M. and Tarokh, M.J. (2011), "Estimating customer future value of different customer segments based on adapted RFM model in retail banking context" in Procedia Computer Science, Vol. 3, pp. 1327-32, World Conference on Information Technology, Vol.
    • (2011) Procedia Computer Science , vol.3 , pp. 1327-1332
    • Khajvand, M.1    Tarokh, M.J.2
  • 19
    • 0003902676 scopus 로고    scopus 로고
    • 14th ed., Prentice-Hall, Upper Saddle River, NJ
    • Kotler, P. and Keller, K. (2011), Marketing Management, Prentice-Hall, Upper Saddle River, NJ, 14th ed.
    • (2011) Marketing Management
    • Kotler, P.1    Keller, K.2
  • 20
    • 80052584432 scopus 로고    scopus 로고
    • The effect of channel quality inconsistency on the association between e-service quality and customer relationships
    • Liao, C.H., Yen, H.R. and Li, E.Y. (2011), "The effect of channel quality inconsistency on the association between e-service quality and customer relationships" in Internet Research, Vol. 21, No. 4, pp. 458-78.
    • (2011) Internet Research , vol.21 , Issue.4 , pp. 458-478
    • Liao, C.H.1    Yen, H.R.2    Li, E.Y.3
  • 21
    • 67349280869 scopus 로고    scopus 로고
    • Ontology-based data mining approach implemented for sport marketing
    • Liao, S.H., Chen, J.L. and Hsu, T.Y. (2009), "Ontology-based data mining approach implemented for sport marketing" in Expert Systems with Applications, Vol. 36, No. 8, pp. 11045-56.
    • (2009) Expert Systems with Applications , vol.36 , Issue.8 , pp. 11045-11056
    • Liao, S.H.1    Chen, J.L.2    Hsu, T.Y.3
  • 22
    • 78049529953 scopus 로고    scopus 로고
    • Application of incremental mining and customer's value analysis to collaborative music recommendations
    • Lin, C.S. and Tang, Y.Q. (2006), "Application of incremental mining and customer's value analysis to collaborative music recommendations" in Journal of Information, Technology and Society, Vol. 6, No. 1, pp. 1-26.
    • (2006) Journal of Information, Technology and Society , vol.6 , Issue.1 , pp. 1-26
    • Lin, C.S.1    Tang, Y.Q.2
  • 24
    • 34247603517 scopus 로고    scopus 로고
    • Segmentation approaches in data-mining: A comparison of RFM, CHAID, and logistic regression
    • McCarty, J.A. and Hastak, M. (2007), "Segmentation approaches in data-mining: a comparison of RFM, CHAID, and logistic regression" in Journal of Business Research, Vol. 60, No. 6, pp. 656-62.
    • (2007) Journal of Business Research , vol.60 , Issue.6 , pp. 656-662
    • McCarty, J.A.1    Hastak, M.2
  • 25
    • 79958258384 scopus 로고    scopus 로고
    • Virtual store layout effects on consumer behaviour: Applying an environmental psychology approach in the online travel industry
    • Manganari, E., Siomkos, G.J., Rigopoulou, I. and Vrechopoulos, A.P. (2011), "Virtual store layout effects on consumer behaviour: applying an environmental psychology approach in the online travel industry" in Internet Research, Vol. 21, No. 3, pp. 326-46.
    • (2011) Internet Research , vol.21 , Issue.3 , pp. 326-346
    • Manganari, E.1    Siomkos, G.J.2    Rigopoulou, I.3    Vrechopoulos, A.P.4
  • 26
    • 84867827117 scopus 로고    scopus 로고
    • MIC, available at, (accessed December 20, 2008)
    • MIC (2008), Report of e-Markets of Taiwan, available at: www.mic.iii.org.tw/ (accessed December 20, 2008).
    • (2008) Report of E-Markets of Taiwan
  • 28
    • 74249089469 scopus 로고    scopus 로고
    • C5.0 classification algorithm and application on individual credit evaluation of banks
    • Pang, S.L. and Gong, J.Z. (2009), "C5.0 classification algorithm and application on individual credit evaluation of banks" in Systems Engineering - Theory & Practice, Vol. 29, No. 12, pp. 94-104.
    • (2009) Systems Engineering - Theory & Practice , vol.29 , Issue.12 , pp. 94-104
    • Pang, S.L.1    Gong, J.Z.2
  • 29
    • 84986097716 scopus 로고    scopus 로고
    • A framework of dynamic CRM: Linking marketing with information strategy
    • Park, C.H. and Kim, Y.G. (2003), "A framework of dynamic CRM: linking marketing with information strategy" in Business Process Management Journal, Vol. 9, No. 5, pp. 652-71.
    • (2003) Business Process Management Journal , vol.9 , Issue.5 , pp. 652-671
    • Park, C.H.1    Kim, Y.G.2
  • 30
    • 33744584654 scopus 로고
    • Induction of decision trees
    • Quinlan, J.R. (1986), "Induction of decision trees" in Machine Learning, Vol. 1, pp. 81-106.
    • (1986) Machine Learning , vol.1 , pp. 81-106
    • Quinlan, J.R.1
  • 33
    • 84867827118 scopus 로고    scopus 로고
    • Center Taiwan Network Information, available at, (accessed March 1, 2012)
    • Taiwan Network Information Center (2011), "TWNIC internet statistics for 2011", available at: www.twnic.net.tw/ (accessed March 1, 2012).
    • (2011) TWNIC internet statistics for 2011
  • 35
    • 56349112446 scopus 로고    scopus 로고
    • Using Kaplan-Meier analysis together with decision tree methods (C&RT, CHAID, QUEST, C4.5 and ID3) in determining recurrence-free survival of breast cancer patients
    • Ture, M., Tokatli, F. and Kurt, I. (2009), "Using Kaplan-Meier analysis together with decision tree methods (C&RT, CHAID, QUEST, C4.5 and ID3) in determining recurrence-free survival of breast cancer patients" in Expert Systems with Applications, Vol. 36, No. 2, pp. 2017-26.
    • (2009) Expert Systems with Applications , vol.36 , Issue.2 , pp. 2017-2026
    • Ture, M.1    Tokatli, F.2    Kurt, I.3
  • 36
    • 84867820121 scopus 로고    scopus 로고
    • Classification and prediction in customer scoring
    • Zuccaro, C. (2010), "Classification and prediction in customer scoring" in Journal of Modeling in Management, Vol. 5, No. 1, pp. 38-53.
    • (2010) Journal of Modeling in Management , vol.5 , Issue.1 , pp. 38-53
    • Zuccaro, C.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.