Comparing consumer complaint responses to online and offline environment

Internet Research

Volumn 21, Issue 2, 2011, Pages 124-137

  Chang, Chiao Chen ^a   Chin, Yang Chieh ^b  

^a NATIONAL DONG HWA UNIVERSITY   (Taiwan)

^b ASIA UNIVERSITY   (Taiwan)

Author keywords

Complaints; Consumer behaviour; Internet; Service failures; Taiwan

Indexed keywords

EID: 79953287020     PISSN: 10662243     EISSN: None     Source Type: Journal    
DOI: 10.1108/10662241111123720     Document Type: Article

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