Do transparent government agencies strengthen trust?

Information Polity

Volumn 14, Issue 3, 2009, Pages 173-186

  Grimmelikhuijsen, Stephan ^a  

^a UTRECHT UNIVERSITY   (Netherlands)

Author keywords

electronic government; government websites; Internet; policy information; Trust

Indexed keywords

EID: 84867764160     PISSN: 15701255     EISSN: 18758754     Source Type: Journal    
DOI: 10.3233/IP-2009-0175     Document Type: Article

References (48)

1. I. Ayres and J. Braithwaite, Responsive Regulation: Ranscending the Deregulation Debate, New York, Oxford University Press, 1992.
2. R.N. Baron and D.A.Kenny, The moderator-MediatorVariable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations, in: Journal of Personality and Social Psychology 51(6) (1986), 1173-1182.
3. V.J.J.M. Bekkers, Nieuwe Vormen van Sturing en Informatisering, Delft: Eburon, 1993.
4. V.J.J.M. Bekkers and A. Zuurmond, Achtergronden en eigenschappen van ICT, in: ICT en Openbaar Bestuur: Implicaties en Uitdagingen van Technologische Toepassingen Voor de Overheid, M. Lips, V.J.J.M. Bekkers and A. Zuurmond, eds, Utrecht, Lemma, 2005, pp. 49-72.
5. R. Bhattacharya, T. Devinney and M. Pillutla,AFormal Model of Trust Based on Outcomes, The Academy of Management Review 23(3) (1998), 459-472.
6. P.J. Birkinshaw, Freedom of Information and Openness: Fundamental Human Rights, Administrative Law Review 58(1) (2006), 177-218.
7. G. Bouckaert and S. van de Walle, Comparing measures of citizen trust and user satisfaction as indicators of 'good governance', difficulties in linking trust and satisfaction indicators, International Review of Administrative Sciences 69(3) (2003), 329-343. (Pubitemid 37250161)
8. M.A.P. Bovens, De Digitale Republiek: Democratie en Rechtsstaat in de Informatiemaatschappij, Amsterdam, Amsterdam University Press, 2003.
9. M.A.P. Bovens and A. Wille,Waar bleef het vertrouwen in de overheid? Bestuurskunde 15(4) (2006), 50-64.
10. G.D. Brin, The Transparent Society: Will Privacy Force Use to Choose Between Privacy and Freedom? Reading MA: Perseus, 1998.
11. L. Carter and F. B́elanger, The utilization of e-government service, citizen trust, innovation and acceptance factors, Information Systems Journal 15(1) (2005), 5-25. (Pubitemid 40163171)
12. A.C. Costa, A Matter of Trust, Effects on the Performance and Effectiveness of Teams in Organizations, PhD thesis, Ridderkerk, Ridderprint, 2000.
13. D. Curtin and A.J. Meijer, Does Transparency Strengthen Legitimacy? Information Polity 11(2) (2006), 109-123.
14. T.H. Davenport, Process Innovation: Reengineering Work through Information Technology, Boston, Harvard School Press, 1993.
15. P. Dekker, Individuele achtergronden van ontbrekend vertrouwen in de regering, in: Bouwen Aan Vertrouwen in Het Openbaar Bestuur: Diagnoses en Remedies, A. Korsten and P. de Goede, eds, Gravenhage, Elsevier Overheid, 2006, pp. 45-60.
16. J.A.G.M. Dijk, M.H.N. Hanenburg and W.J. Pieterson, Gebruik van Nederlandse Elektronische Overheidsdiensten 2006, Enschede: Twente University, 2006.
17. M. Elchardus andW. Smits, Vertrouwen: Het vertrouwen van de Vlamingen in politiek, overheid en instellingen in tijden van affaires, in: Vlaanderen Gepeild: De Vlaamse Overheid en Waardeonderzoek, Departement Algemene Zaken en Financïen, ministerie van de Vlaamse Gemeenschap, 1998, pp. 45-91.
18. M. Elchardus and W. Smits, Een Wantrouwig Landje, in: Vlaanderen Gepeild: De Vlaamse Overheid en Waardeonderzoek, Departement Algemene Zaken en Financïen, ministerie van de Vlaamse Gemeenschap, 2001, pp. 43-71.
19. F. Fukuyama, Trust: The Social Virtues and the Creation of Prosperity, New York, Simon and Schuster, 1995.
20. A.M. Fung Graham and D. Weil, Full Disclosure, Cambridge, Cambridge University Press, 2007.
21. A. Giddens, Modernity and Self-Identity Self and Society in the Late Modern Age, Stanford: California, Stanford University Press, 1991.
22. M. Graham, Democracy by Disclosure: The Rise of Technopopulism, Washington D.C., Brookings Institution Press, 2002.
23. D. Heald, Varieties of Transparency, in: Transparency, The Key to Better Governance? C. Hood and D. Heald, eds, Oxford, Oxford University Press, 2006, pp. 25-43.
24. C. Hood, Beyond Exchanging First Principles? Some Closing Comments, in: Transparency, The Key to Better Governance? C. Hood and D. Heald, eds, Oxford, Oxford University Press, 2006, pp. 211-226.
25. R. Inglehart, Trust, well-being and democracy, in: Democracy and Trust, M.E. Warren, ed., Cambridge, Cambridge University Press, 1999, pp. 88-120.
26. S.L. Jarvenpaa, K. Knoll and D.E. Leidner, Is anybody out there?, Antecedents of trust in global virtual teams, Journal of Management Information Systems 14(4) (1998), 29-64.
27. S. Kim, The Role of Trust in the Modern Administrative State, An Integrative Model, Administration and Society 37(5) (2005), 611-635. (Pubitemid 41560998)
28. A.M. Kjaer, Governance, Malden, Polity Press, 2004.
29. M. Levi and L. Stoker, Political Trust and Trustworthiness, Annual Review of Political Science 3 (2000), 375-507.
30. H. Margetts, Transparency and Digital Government, in: Transparency, The Key to Better Governance? C. Hood and D. Heald, eds, Oxford, Oxford University Press, 2006, pp. 197-207.
31. R. Mayer, J.H. Davis and D. Schoorman, An Integrative Model of Organizational Trust, Academy of Management Review 20(3) (1995), 709-734.
32. D.H. McKnight and N.L. Chervany, Reflections on an initial trust-building model, in: Handbook of Trust Research, R. Bachman and A. Zaheer, eds, Cheltenham, Edward Elgar Publishing, 2006, pp. 29-51.
33. D.H. McKnight, V. Choudhury and C. Kacmar, Developing andValidating Trust Measures for E-commerce, An integrative Typology, Information Systems Research 13(3) (2002), 334-359.
34. A.J. Meijer, Understanding Mediated Transparency, Using cultural sociology and media theory to understand the new transparency in the public sector, Paper Presented at the Annual EGPA Conference, Madrid, 2007.
35. A.J. Meijer, Transparent Government, Parliamentary and legal accountability in an information age, Information Polity 8(1-2) (2003), 67-78.
36. A.K. Mishra, Organizational Responses to Crisis, The Centrality of Trust, in: Trust in organizations, Frontiers of theory and research, R.M. Kramer and T.R. Tyler, eds, Thousand Oaks, Sage, 1996, pp. 261-287.
37. J. Mondak, E. Carmines, R. Huckfeldt, D. Mitchell and S. Schraufnagel, Does Familiarity Breed Contempt? The impact of Information on Mass Attitudes toward Congress, American Journal of Political Science, 51(1) (2007), 34-48.
38. O. O'Neill, A Question of Trust, The BBC Reith Lectures 2002, Cambridge, Cambridge University Press, 2002.
39. J.S. Nye, Introduction: The Decline of Confidence in Government, in: Why People Don't Trust Government, J.S. Nye, P.D. Zelikow, D.C. King, eds, Cambridge, Harvard University Press, 1997, pp. 1-18.
40. R.W. Oliver, What is Transparency? New York, McGraw-Hill, 2004.
41. R. Putnam, Bowling Alone, The Collapse and Revival of American Community, New York, Simon and Schuster, 2000.
42. A.L. Shapiro, The Control Revolution, How the Internet is Putting Individuals in Charge and Changing the World, New York, Public Affairs, 1999.
43. C. Tolbert and K. Mossberger, The Effects of E-government on trust and Confidence in government, Public Administration Review 66(3) (2006), 354-369. (Pubitemid 43937466)
44. S. van deWalle, Perceptions of Administrative Performance, The Key to Trust in Government? PhD. thesis, Instituut voor de Overheid, Katholieke Universiteit Leuven, 2004.
45. E.W. Welch, E.W. Hinnant and M.J. Moon, Linking Citizen Satisfaction with E-government and trust in government, Journal of Public Administration Research and Theory 15(3) (2005), 371-391. (Pubitemid 41350834)
46. D.M. West, E-Government and the Transformation of Service Delivery and Citizen Attitudes, Public Administration Review 64(1) (2004), 15-27. (Pubitemid 38059187)
47. E.M. Whitener, S.E. Brodt, M.A. Audrey and J.M. Werner, Managers as initiators of trust, an exchange relationship framework for understanding managerial trustworthy behavior, The Academy of Management Review 23(3) (1998), 513-530.
48. L.S. Wrightsman, Interpersonal Trust and Attitudes toward Human Nature, in: Measures of Personality and Social Psychological Attitudes, J.P. Robinson, P.R. Shaver and L.S. Wrightsman, eds, San Diego, Academic Press, 1991, pp. 373-421.