Shaping, organizing, and rethinking service innovation: A multidimensional framework

Journal of Service Management

Volumn 23, Issue 5, 2012, Pages 696-715

  Rubalcaba, Luis ^a   Michel, Stefan ^b   Sundbo, Jon ^c   Brown, Stephen W ^d   Reynoso, Javier ^e  

^a UNIVERSITY OF ALCALÁ   (Spain)

^b IMD   (Switzerland)

^c ROSKILDE UNIVERSITY   (Denmark)

^d ARIZONA STATE UNIVERSITY   (United States)

^e SCHOOL OF ENGINEERING AND SCIENCES   (Mexico)

Author keywords

Customer cocreation; Customer service management; Dimensions; Innovation; Process perspective; Service innovation; Strategic framework

Indexed keywords

EID: 84866860006     PISSN: 17575818     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564231211269847     Document Type: Article

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