Customer-based innovation of knowledge e-services: The importance of after-innovation

International Journal of Services, Technology and Management

Volumn 9, Issue 3-4, 2008, Pages 218-233

  Sundbo, Jon ^a,b  

^a ROSKILDE UNIVERSITY   (Denmark)

^b Center for Service Studies

Author keywords

Customers; E service; Innovation; IT; Knowledge services; Self service

Indexed keywords

MANAGEMENT; MARKETING;

CASE-STUDIES; CONTINUOUS PROCESS; CUSTOMERS; E- SERVICES; INNOVATION PROCESS; KNOWLEDGE SERVICE; KNOWLEDGE-SHARING; SELF-SERVICE;

SALES;

EID: 48349097836     PISSN: 14606720     EISSN: 1741525X     Source Type: Journal    
DOI: 10.1504/IJSTM.2008.019704     Document Type: Article

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