Relationship between complaints and quality of care in New Zealand: A descriptive analysis of complainants and non-complainants following adverse events

Quality and Safety in Health Care

Volumn 15, Issue 1, 2006, Pages 17-22

  Bismark, M M ^a   Brennan, T A ^a   Paterson, R J ^b   Davis, P B ^c   Studdert, D M ^a  

^a HARVARD SCHOOL OF PUBLIC HEALTH   (United States)

^b Health and Disability Commissioner   (New Zealand)

^c UNIVERSITY OF AUCKLAND   (New Zealand)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; CONTROLLED STUDY; DATA BASE; DEMOGRAPHY; ETHNOLOGY; FEMALE; HEALTH CARE QUALITY; HUMAN; HUMAN EXPERIMENT; INJURY SEVERITY; MALE; MEDICAL CARE; NEW ZEALAND; PUBLIC HOSPITAL; REVIEW; SOCIOECONOMICS;

ADOLESCENT; ADULT; AGE FACTORS; AGED; CHILD; CHILD, PRESCHOOL; ETHNIC GROUPS; FEMALE; HUMANS; IATROGENIC DISEASE; INFANT; MALE; MALPRACTICE; MEDICAL ERRORS; MEDICATION ERRORS; MIDDLE AGED; NEW ZEALAND; ODDS RATIO; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; SAFETY MANAGEMENT; SOCIOECONOMIC FACTORS;

EID: 33244474024     PISSN: 14753898     EISSN: None     Source Type: Journal    
DOI: 10.1136/qshc.2005.015743     Document Type: Review

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